Our technical services help desk is the hub of our support operation. From it, we are able to track everything we do for you,
set priorities on your workload and provide you with detailed reporting. All incoming issues are routed through our central
help desk where, if a solution cannot be immediately provided, the issue is directed to the appropriate technician or group for resolution.
Our help desk is staffed 24/7/365. You can log calls over the telephone, via email or using our 100% web-based incident tracking system - Revelation™.
SYNERGY believes in support directed at the unique needs of your business. We want you to know your support technicians and that's why we assign a lead to each and every client site. They will be there to help you with your support issues. Be it software problems, hardware repairs, new installations or system upgrades, we want you to know who you're working with. We believe in fixing the client as well as the technical problem. We understand the aggravation of not being able to do your work and aim to do ours as professionally as possible to allow you to get back to yours.