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IT Services. Managed.
For almost twenty years, companies have depended on the integrated technology services of Synergy to remove the distraction and stress of managing their systems. We can do the same for you so you are free to concentrate on your business—not on systems management.
At Synergy, we offer an integrated, fixed fee approach to our technical services offerings, working step-by-step with you to ensure your technology needs are met and we back it up with unparalleled 24/7 customer care. At Synergy, we know our success depends upon your success. Let us be your firm foundation in business technology.
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The Synergy Network Assurance Program (SNAP) gives you benefits of a virtual IT department at a fixed monthly price.
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Our technical services help desk is the hub of our support operations. From it, we are able to track everything we do for you, set priorities on your workload and provide you with detailed reporting.
All incoming issues are routed through our central help desk where, if a solution cannot be immediately provided, the issue is directed to the appropriate technician or group for resolution.
Synergy believes in support directed at the unique needs of your business. We want you to know your support technicians and that's why we assign a technical lead to each and every client site. They will be there to help you with your support issues. Be it software problems, hardware repairs, new installations or system upgrades, we want you to know who you're working with.
We believe in fixing the client as well as the technical problem. We understand the aggravation of not being able to do your work and aim to do ours as professionally as possible to allow you to get back to yours. You can log tickets over the telephone, via email or by using our 100% web-based incident tracking system - Revelation™.
Our IT technicians are highly qualified and receive ongoing training to ensure that you always get the best and most up-to-date support possible.
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Fixed fee project services range from planning through configuration and deployment. At Synergy, we have the in-house expertise to carry out a variety of network-related projects, from expanding or fine-tuning your existing network to carrying out an entirely new network installation .
A network needs to flow smoothly and efficiently, without any black holes that swallow up data, or security gateways that inexplicably admit alien explorers intent on causing damage to your business. Whatever network needs you have, our world-class team can cost-effectively meet them.
Our project services include:
- Network Design
- Virtualization
- Customer-focused Trainers
- Cloud Migrations
- Network Migrations
- Remote Access Deployments
- Unified Communications
- SharePoint Implementations
Synergy helps to assure that you get the most out of your IT investments by providing the support you need to make the best possible use of your technology.
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Software licensing is complex, but our people know software licensing inside and out. We make sure you understand what software you already own and have deployed, making the options for your next investment more clear.
No organization is exactly alike. We take the time to fully examine your IT environment, challenges, growth plans, and strategic initiatives prior to making any recommendations.
Helping you select the proper licensing agreement to meet your business needs is the first step to earning your confidence and becoming your trusted software advisor.
The software assets you purchase and the way you purchase them can have a significant effect on important aspects of your day-to-day business. We show you how to leverage proper software licensing to reduce costs, simplify procurement, and increase efficiency, all while supporting your strategic business goals.
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With Synergy as your hardware and software supplier, you'll receive valuable, free and impartial guidance in choosing the best equipment and programs to meet your present and future needs.
As a full service offering, Synergy can assist you with all your IT purchasing and licensing needs.
Experience has shown us that the small premium you pay for top quality products is rewarded in the form of increased reliability and ease of use.
We know that your business relies on software, hardware and peripherals that do their job well and don't let you down at crucial times.
  
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Augmenting your ‘on LAN’ IT needs or moving fully to the cloud? We can help. Synergy offers a wide range of value added services to our clients. These services enhance your ability to implement line of business (LOB) solutions in situations where your own infrastructure can’t. From the hosting of your email to full co-location of your network infrastructure, we are able to deliver solutions out of our highly available, secure and fully managed NOC.
Web hosting, Co-Location, Exchange email filtering, archiving and continuity, SharePoint Online, Office 365 or Google Apps - let Synergy help you understand the options available to you when augmenting your IT needs or moving them fully into the cloud.
Synergy Data Backup Solutions (DBS) deliver best of breed services to facilitate secure and affordable off-site data backup. A simple software install on your Server, PC or Mac will run in the background, automatically backing up your critical data. Synergy DBS has key advantages over traditional tape backups.
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518 Riverside Ave
Westport, CT 06880
1050 Bishop St.
Suite 176
Honolulu, HI 96813
Unit 13 Elder Way Waterside Drive Langley Berkshire SL3 6EP
United Kingdom
Level 15
Prudential Tower
30 Cecil Street
Singapore 049712
Level 6
115 Pitt Street
Sydney NSW 2000
Australia
+1800-930-4771
+44 (0)1753 541 000
+(65) 6232 2329
+61 2 9113 7243
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