Synergy’s approach to delivering a solution for Barclays was at the outset to work closely with Barclays’ SharePoint team to identify and document common support issues form the user population. Once this discovery was completed, we created custom-crafted courseware from our premium courseware materials and created courseware to specifically emphasize the course materials that addressed the stated learning requirements.
 

Our consultants worked closely with the Barclays team to edit and review the courseware. We then carried out a pilot training program with key staff at each regional hub to demonstrate the effectiveness of the course materials. Following the pilot program, we moved to regularly scheduled training in each regional hub. In addition to the courseware customization, we created a series of virtual machines (hosted within our training environment) using Barclays SharePoint Branding (Master Pages and Themes) to ensure each student training experience was identical to the look-and-feel of their live environment.
 

To ensure that the training solution was consistent across the globe, we identified a training project manager who connected with our trainers around the globe on a regular basis to share lessons learned from each class. A SharePoint Wiki site was set up to document Barclay’s specific processes, user feedback, and classroom experiences. All communications with Barclays Learning and Development staff, the SharePoint team, and students are communicated to all consultants engaged with Barclays to ensure we are all offering involved, up-to-date support and training.
 

By leveraging the social collaboration features of SharePoint, our consultants work closely with each other to ensure our team has a solid, up to the minute understanding of all aspects of Barclays training in spite of time zone differences and geographic diversity.