Job Type: Full-time

Work Remotely: No /Full time office-based role.

Salary: $38,000.00 - $45,000.00 per year DOE

 

Job Description:

Synergy is seeking a highly motivated, personable IT OPERATIONS SUPPORT ASSOCIATE.

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The ideal candidate should also be highly energetic, approach every task with enthusiasm & have excellent attention to detail.

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The position will assist Synergy’s Support Desk (Run) Team & Backoffice/Operations providing service desk support to our diverse customer base (by remote from our office/by phone, but occasionally on-site within the tri-state area). If you are energetic, have a thirst for knowledge and are motivated to learn and grow your IT skills, we are happy to provide you with training to take your career further.

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Responsibilities:

• Working as a part of the fast-paced support desk team, supporting diverse customers issues.

• Working on a rotating Monday-Friday 8hr schedule for 7am to 7pm service support.

• High volume, confidential data entry. Again, attention to detail is a key requirement.

• Triage of support requests, normalization of support request data, and assignment to technical resources based on workload.

• Setup & provisioning of electronic credentials/accounts on medial record systems following documented SOP’s.

• Assisting with client asset & hardware management; communicating with clients via email, phone, other.

• Compose, review, and send professional correspondence relevant to department needs.

• Assist with special projects as needed – asset updates, inventory tracking, data entry, etc.

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Required Qualifications (skills):

• Proven experience (1-2 years+) in the field or appropriate qualification in lieu of real-world experience.

• Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to end users.

• Experience working with and supporting Microsoft Office 365.

• Demonstrated excellent time management skills.

• Strong written and verbal communications.

• Proven experience with accurate data entry.

• Ability to solve practical real-world problems.

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Preferred Qualifications:

• Experience working with a ticketing system.

• Experience working hands on with both Hardware and Software.

• Current industry related certification/s or working towards certification such as:

  • Microsoft related certifications (Current)

  • CompTIA A+/N+ a positive

• Working knowledge of:

  • Microsoft Windows (for desktop)

  • Microsoft Office

  • Laptops, Printers and Scanners

  • Basic Network Troubleshooting

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Company overview:

Since 1995, Synergy has been a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Strategy.

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What is it like working for Synergy?

We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and benefits. We provide training according to your previous experience and work with you to achieve your personal goals all while meeting the needs of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, Paid Time Off, and a matching contribution into the company sponsored Simple IRA.

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Interested?

Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values and real-world experiences in the field.

We also encourage you to visit www.synergyonline.com to find out more about the company.

Principals only. *Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.*

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Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

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Schedule:

• 8 hour shift

• Monday to Friday

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COVID-19 considerations:
Yes

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Work Location: One location

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