

Careers
Level I IT SUPPORT PROFESSIONAL
Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place
Job Type: Full-time
Work Remotely: No / This is a Westport CT Office Based role.
Salary: $35,000.00 - $42,000.00 per year
Job Description:
Synergy is seeking a Level I IT Support Professional who is a team player with excellent communication skills. The ideal candidate should also be highly energetic, with a thirst for knowledge, and a love of technology.
This role will be responsible for providing technical support to our customers (both by phone and on-site at their offices in the tri-state area). If you are motivated to learn and grow your IT skills and expose yourself to a wide range of technologies, we are happy to provide you with training to take your career further.
Roles & Responsibilities:
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Supporting our client's issues related to both Hardware and Software, including general Help-desk administration, monitoring and reporting
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Limited administration and support of Microsoft operating systems & office applications, acting as the external supplier liaison to help resolve internal problems; troubleshooting of connectivity issues
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Monitoring and acting on infrastructure reporting tools
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Customer Relationship management
Qualifications:
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Proven experience (at least 1-2 years) in the field
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Ideally MCP certified or working towards certification. CompTIA A+/N+ a positive.
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Working knowledge of:
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Microsoft Windows Servers
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Microsoft Windows for desktop
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Active Directory
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Microsoft Office Suite
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HP, Dell, Desktop, Laptops, Printers and Scanners
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Basic Network Troubleshooting - TCP/IP and general WAN/LAN troubleshooting
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Mac OSX as well as Apple and Dell hardware a plus
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Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to users
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Demonstrated excellent time management skills
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Strong written and oral communications
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Ability to solve practical problems
Company overview:
Entering our 25th year in business, Synergy has been a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Strategy.
What is it like working for Synergy?
We are a dynamic and rewarding company to work for, offering excellent benefits and a friendly, supportive work environment. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. After a brief probationary period you will enjoy Medical and Dental benefits, paid vacation, contribution into a Simple IRA (once qualified) and competitive compensation.
Interested?
Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values and real-world experiences in the field.
We also encourage you to visit www.synergyonline.com to find out more about the company.
Principals only. * Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.*
Application Questions
You have requested that Indeed ask candidates the following questions:
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How many years of Desktop Support experience do you have?
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Are you able to work in Westport, CT?
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Are you authorized to work in the following country: United States?
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Are you willing to undergo a background check, in accordance with local law/regulations?