Job Type: Full-time

Work Remotely: No / This is a Westport CT Office Based role.

Salary: $35,000.00 - $42,000.00 per year

 

Job Description:

Synergy is seeking a Level I IT Support Professional who is a team player with excellent communication skills. The ideal candidate should also be highly energetic, with a thirst for knowledge, and a love of technology.

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This role will be responsible for providing technical support to our customers (both by phone and on-site at their offices in the tri-state area). If you are motivated to learn and grow your IT skills and expose yourself to a wide range of technologies, we are happy to provide you with training to take your career further.

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Roles & Responsibilities:

• Supporting our client's issues related to both Hardware and Software, including general Help-desk administration, monitoring and reporting

• Limited administration and support of Microsoft operating systems & office applications, acting as the external supplier liaison to help resolve internal problems; troubleshooting of connectivity issues

• Monitoring and acting on infrastructure reporting tools

• Customer Relationship management

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Qualifications:

• Proven experience (at least 1-2 years) in the field

• Ideally MCP certified or working towards certification. CompTIA A+/N+ a positive.

• Working knowledge of:

• Microsoft Windows Servers

• Microsoft Windows for desktop

• Active Directory

• Microsoft Office Suite

• HP, Dell, Desktop, Laptops, Printers and Scanners

• Basic Network Troubleshooting - TCP/IP and general WAN/LAN troubleshooting

• Mac OSX as well as Apple and Dell hardware a plus

• Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to users

• Demonstrated excellent time management skills

• Strong written and oral communications

• Ability to solve practical problems

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Company overview:

​Entering our 25th year in business, Synergy has been a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Strategy.

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What is it like working for Synergy?

We are a dynamic and rewarding company to work for, offering excellent benefits and a friendly, supportive work environment. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. After a brief probationary period you will enjoy Medical and Dental benefits, paid vacation, contribution into a Simple IRA (once qualified) and competitive compensation.
 

Interested?

Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values and real-world experiences in the field.

We also encourage you to visit www.synergyonline.com to find out more about the company.

Principals only. * Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.*

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Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of Desktop Support experience do you have?

• Are you able to work in Westport, CT?

• Are you authorized to work in the following country: United States?

• Are you willing to undergo a background check, in accordance with local law/regulations?