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Level II IT SUPPORT PROFESSIONAL

Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place

Job Type: Full-time

Work Remotely: No / This is a Westport CT Office Based role.

Salary: $50,000.00 - $60,000.00 per year

 

Job Description:

Synergy is seeking a Level II IT Support Professional who is a team player with excellent communication skills. The ideal candidate should also be highly energetic, with a thirst for knowledge, and a love of technology.

This role will be responsible for providing technical support to our customers (both by phone and on-site at their offices in the tri-state area). If you are motivated to learn and grow your IT skills and expose yourself to a wide range of technologies, we are happy to provide you with training to take your career further.

Roles & Responsibilities:

  • Supporting our client's issues related to both Hardware and Software, including general Help-desk administration, monitoring and reporting

  • Limited administration and support of Microsoft operating systems & office applications, acting as the external supplier liaison to help resolve internal problems; troubleshooting of connectivity issues

  • Monitoring and acting on infrastructure reporting tools

  • Customer Relationship management

Qualifications:

  • Proven experience (at least 3+ years) in the field

  • Ideally MCP certified or working towards certification. CompTIA A+/N+ a positive.

  • Working knowledge of:

  • Microsoft Windows Servers

  • Microsoft Windows for desktop

  • Active Directory

  • Microsoft Office Suite

  • HP, Dell, Desktop, Laptops, Printers and Scanners

  • Basic Network Troubleshooting - TCP/IP and general WAN/LAN troubleshooting

  • Mac OSX as well as Apple and Dell hardware a plus

  • Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to users

  • Demonstrated excellent time management skills

  • Strong written and oral communications

  • Ability to solve practical problems

Company overview:

​Entering our 25th year in business, Synergy has been a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Strategy.

What is it like working for Synergy?

We are a dynamic and rewarding company to work for, offering excellent benefits and a friendly, supportive work environment. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. After a brief probationary period you will enjoy Medical and Dental benefits, paid vacation, contribution into a Simple IRA (once qualified) and competitive compensation.
 

Interested?

Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values and real-world experiences in the field.

We also encourage you to visit www.synergyonline.com to find out more about the company.

Principals only. * Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.*

Application Questions

You have requested that Indeed ask candidates the following questions:

  • How many years of Desktop Support experience do you have?

  • Are you able to work in Westport, CT?

  • Are you authorized to work in the following country: United States?

  • Are you willing to undergo a background check, in accordance with local law/regulations?