Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place  |  Vaccination Required

Job Type: Full-time

Work Remotely: No / This is a full time Westport CT Office Based role.

Salary: $38,000.00 - $45,000.00 per year

Job Description:

Synergy is seeking a customer facing, team player with excellent communication skills to join the Synergy service desk as an IT Support Technician.

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This position is responsible for providing service desk support to our diverse customer base (by remote from our office/by phone, but occasionally on-site within the tri-state area). If you are energetic, with a love of technology, have a thirst for knowledge and are motivated to learn and grow your IT skills, we are happy to provide you with training to take your career further.

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Roles & Responsibilities:

• Working as a part of the fast-paced support desk team, supporting diverse customer issues while working tickets in an organized manner, meeting our response and resolve times.

• Working a rotating 10x4 shift (10 hours a day, 4 days a week, with the 5th day off).

• Excellent customer service skills are key.

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Required Qualifications:

• Proven experience (1-2 years+) in the field or appropriate qualification in lieu of real-world experience.

• Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to end users

• Experience working with and supporting Microsoft Office 365

• Demonstrated excellent time management skills

• Strong written and verbal communications

• Ability to solve practical real world problems

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Preferred Qualifications:

• Experience working with a ticketing system

• Experience working hands on with both Hardware and Software

• Some tenant level administration experience with Microsoft 365 and/or other comparable toolsets.

• Current industry related certification/s or working towards certification such as:

  • Microsoft related certifications

  • CompTIA A+/N+ a positive

• Working knowledge of:

  • Microsoft Windows for desktop

  • Laptops, Printers and Scanners

  • Basic Network Troubleshooting

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Company overview:

​With 26 years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation.

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What is it like working for Synergy?

We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA.

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Interested?

Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field.

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