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  • Aileen Santos

    Aileen Santos Opperations Manager With years of experience working in the human resources and administrative field, Aileen is currently assisting the operations of Synergy’s Singapore office. Prior to joining Synergy, she has worked in different industries with focus on recruitment, employee relations and administrative functions. Being a novice in SharePoint years ago, she thrived to learn the non-technical side of the technology and succeeded in learning the nits and grits of being a well-trained SharePoint end-user. Singapore United States United Kingdom Australia South Africa

  • CrimsonLogic

    Intranet Design & Development About The Project This SharePoint Online portal was designed from the ground up to leverage the full capabilities of the new SharePoint environment and give staff a fresh and engaging home page for the company. ​ Back To Portfolio Read Oakley Case Study

  • Owner

    Customer Service It’s time to start wearing your underpants on the outside Servicing customer needs can be cumbersome due to a lack of efficiency within your organization. Getting answers to questions and relying on tools such as email for internal feedback can lead to frustration for you and, in turn, customers suffer. ​ Let SYNERGY help you change the dynamic. Customer Service is the front line in how your customers view your organization. ​ All too often, the tools available to you to service your customers are lacking, which can result in a poor perception from the very people you need to keep happy. SYNERGY provides multiple solutions that can help you escape the status quo and travel to a place where amongst other things you can: Communicate more efficiently internally with your team and externally with your customers Better track and report on your activity Streamline and track customer issues helping with better FAQs and self-help content Identify issues and bottlenecks internally and back it up with evidence Reduce duplication of effort in dealing with customer support issues

  • SYNERGY | Trinity Remote Learning Case Study

    Home Services Team Insight Company Contact COVID Remote Learning Transformation for trinity Grammar school Summary Data Pre-K to year 12 school successfully transforms its daily attendance register to support remote learning and student safety programs by leveraging the easy and powerful automation capabilities of Nintex Workflow Cloud Industry Education Geography Australia Consulting SharePoint Consulting Custom Integration Nintex Workflow & Process Automation technologies Nintex SQL Challenges/Goals COVID-19 mandated shift to remote learning. Trinity needed a way to quickly and accurately check attendance. Close integration with existing systems, including Single Sign On, SQL and SMS services. Solution/Approach Provide a Nintex Workflow Cloud Attendance form integrated with Canvass, Trinity’s LMS system. This form was responsive, enabling the student to use any device they had at home. A simple workflow submitted the form data to a SQL database and registered the student’s participation in scholastic activities. Results Delivered a fully automated, responsive and tightly integrated student attendance solution in 48 hours. Demonstrate the power and flexibility of Nintex cloud solutions and Synergy’s understanding of the unique challenges presented by COVID-19 to our customer Trinity Grammar School Met the requirements to obtain detailed attendance information from 1,600 middle and senior-school students and integrate this data with existing systems, reducing technology footprint and cost. Overview Nintex, the global standard for process management and automation, and Sydney-based Synergy, a Premier Nintex Partner and 2020 Nintex Partner Award winner in the business continuity category, have successfully delivered a fully-automated, student roll call solution in 48 hours to support remote learning and student safety programs at Sydney's Trinity Grammar School. Challenges/ Goals "The shift to remote learning in 2020 happened with little warning," says Paul Queeney, Head of ICT at Trinity Grammar School. "We had a couple of days to change from classroom-based activity to having all students learning from home." ​ As part of this transition, the Australian school needed to swiftly and accurately check attendance to ensure students were participating in online activities each day. "Our plan was to continue to follow the school's existing timetable for classes, so we needed a way for students to confirm their participation each morning," adds Queeney. ​ To learn how Trinity Grammar School streamlined its daily attendance registration with Nintex Workflow Cloud during COVID-19 restrictions in Australia, read the case study at https://www.nintex.com/case-study/trinity-grammar-school/ ​ Trinity has worked with Synergy for the past nine years to deploy a range of technologies including a Canvas Iearning management system and Synergetic school management system. "Synergy already had a strong knowledge of both the school and our technology infrastructure. Once we decided to use Nintex Workflow Cloud, with Synergy's help we were able to respond quickly and get a solution in place fast." Results "The Nintex form allowed us to quickly assess which students were in attendance and whether there had been any unanticipated absences," says Queeney. "If a student failed to log their attendance, an SMS message was sent from the school's student management system to their parents asking for an explanation for the absence." Since introducing the automated roll call system, more than 1,600 middle and senior-school students accessed the Nintex Form via the school's Canvas learning management platform to confirm their presence. With Nintex Workflow Cloud, Trinity also configured single sign-on capabilities. "When a student logged into Canvas, they clicked a link to submit their attendance which opened the Nintex form which was lightweight and responsive, regardless of the device the student was using at home. The entire experience was seamless and has prepared Trinity to support remote learning and future lockdowns, as needed." "At Synergy we believe the right technology, when implemented correctly, can make businesses better. The way in which we were quickly able to help Trinity Grammar School use Nintex Workflow Cloud as a digital solution during a challenging time, is a reflection of that commitment," said Gavin Adams, Synergy Solutions Architect. Established in 1913, Trinity Grammar School is an independent boys' school for pre-K to year 12. It has more than 2,000 students, a staff of 400, and three campuses in Sydney's inner west. The school is committed to delivering best-practice learning experiences for students and uses a mix of ICT resources to support classroom and administrative activities. Trinity Grammar School now expects to leverage Nintex Workflow Cloud in other ways within the school. "Nintex has capabilities that we can use to improve processes across the school and we'll continue to work with Synergy to identify opportunities for improvement. We still don't know if or when future periods of remote learning may be required, so it's good to have the attendance system available if we need it." To experience the benefits of Nintex Workflow Cloud, request a demo at https://www.nintex.com/request-demo/ About Nintex Nintex is the global standard for process management and automation. Today more than 8,000 public and private sector clients across 90 countries turn to the Nintex Platform to accelerate their digital transformation journeys by enabling them to quickly and easily manage, automate and optimize business processes. Learn more by visiting www.nintex.com and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA). ​ Product or service names mentioned herein may be the trademarks of their respective owners. ​ SOURCE Nintex Back to Case Studies

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  • SYNERGY | Macquarie University Case Study

    Home Services Team Insight Company Contact Macquarie University Office 365 Training Summary Data 3000 Staff learn Office 365 with Synergy’s Cloud training Services Industry Education Geography Australia Consulting Training Services Office 365 SharePoint Intranet Consulting technologies Office 365 Challenges/Goals Provide Office 365 training to over 3,000 staff Cater for End-user, Helpdesk, Support and Technical Staff Provide Macquarie University custom materials Manage training logistics (courses/seminars, attendees, rooms, and trainers) Deliver Lectures, Presentations, VIP Sessions, Courses and Labs Create a range on online resources, Wiki’s, Howto’s, Cheat Sheets, Videos and web links Work alongside the project team to ensure training aligned with delivery Solution/Approach Synergy undertook an extensive Training Needs Analysis to define the exact requirements of the University. A Training programme was then created to cater for all audiences and delivered over a 4 month period. Results The overall result for Macquarie University was a comprehensive program of training that introduced staff to the core features of Office 365 and allowed them to hit the ground running after the launch on 14th December 2015. This assisted in a very smooth transition to the new software and allowed staff to be productive on Office 365 from day one. Overview Synergy was chosen as Macquarie University’s training partner for the migration to Office 365, in late July 2015. Macquarie needed a training partner with Microsoft product knowledge and training certifications, as well as a working knowledge of Office 365 in Education. Synergy’s team of MS certified consultants and trainers developed custom training material that directly addressed Macquarie staff needs; from Academic to Administrative staff. Macquarie University undertook the email migration from Gmail to Office 365 for over 3,000 staff in the second- half of 2015. The project required an approach that offered a variety of training methodologies due to the differing needs of staff. The training approach accommodated a series of seminars, group training courses and hands-on labs/workshops to ensure all staff were given the opportunity to learn how Microsoft’s Office 365 would be utilised by them. University specific training materials were developed in the traditional electronic .pdf format as well as Wiki online tutorials stored in a training site on Macquarie’s servers. Challenges/ Goals Primary Deliver effective training to a large diverse group of staff across faculties and departments. Provide the correct level of Office 365 training to over 3,000 staff that had Beginner through to Advanced Office 365 knowledge. Creation of Macquarie University specific training manuals that illustrated the Office 365 platform and its specific use at Macquarie. Over a four month period deliver training courses for up to over 3,000 staff which would encourage high-levels of attendance. Use a specific event management and ticketing system that would co-ordinate courses/seminars, attendees, rooms, and trainers. Provide high quality online Macquarie branded resources for future reference and training. Secondary Ensure that knowledge was able to be shared amongst all attendees. Assimilate the trainers and IT Support into one team to allow for the seamless delivery of knowledge of Office 365. Solution/ AppRoach Synergy’s initial meeting with Macquarie project team members concluded that Office 365 Champions would help fast track and promote the change and assist with the smooth transition to Office 365 and these people were selected and trained immediately. Synergy then conducted a TNA which included staff surveys and interviews and provided an insight in to the huge variation of skills and training preferences amongst the staff. ‘The survey found 72.5% of Professional Staff and 81% of Academic staff have never used Office 365 (professionally) however 96% of respondents stated that they have used it previously at home or school.’ ‘The survey found that the respondents like a mix of self-paced (53%) and classroom based (47%) learning.’ The TNA was our guiding document and set the targets that we needed to achieve. We identified the skill levels of trainees and roles and targeted hands-on training for a discrete set of Power Users who would require an in depth knowledge of O365. The Synergy team set about creating nine custom courseware manuals and the presentation packs for each of the courses. Courses, dates, time and locations were published and staff started enrolling in courses. Some courses sold out quickly and more dates were added to the schedule to cater for the demand. Synergy’s ability to resource additional staff from our skilled pool of local in-house trainers meant we could meet the increased demand immediately. To ensure training was hitting the mark we surveyed each set of trainees after each course, utilising unique questionnaire links so each trainer and course could be evaluated. The Synergy PM consistently communicated with management on the progress and the participant feedback on the courses. This allowed changes and adjustments to be made when the need arose and produced a much higher level of knowledge and awareness of the change impact for trainees. In addition to the seminars, courses and courseware Synergy resolved a number of training related questions and scenarios via Macquarie’s centralised service desk. Synergy also participated in the go live process by manning a drop in centre for staff to attend when they needed assistance or to get their devices configured to Office 365. Results The overall result for Macquarie University was a comprehensive program of training that introduced staff to the core features of Office 365 and allowed them to hit the ground running after the launch on 14th December 2015. This assisted in a very smooth transition to the new software and allowed staff to be productive on Office 365 from day one. Course attendance increased due to positive feedback and internal referrals which resulted in a far greater reach than predicted with over 2500 trainees attending classes and many more accessing online material. The training solution has provided for the future by allowing current staff to refresh themselves via the online courseware and training environment. Future training needs of any new staff that join Macquarie University have been catered for in the full-suite of high-quality relevant courseware. "Synergy’s Cloud training services provided a flexible programme of work that delivered a range of training to our various stakeholders, including staff, Service Desk, IT and support. Synergy delivered workshops, Seminars, Technical training and End User training to ensure our transition to Office 365 was smooth and the University staff found the training very beneficial” - Georgina Rossendell, Director, Client Services, Macquarie University Back to Case Studies

  • SYNERGY | Preview | Content Owner Doc Samples

    Content Owner Documentation Samples Synergy provides documentation to our clients on the best way to maintain and add to SharePoint sites. The documentation is based on each site and is catered to the client's needs and site setup. Click below for an example of the company News Web Part Documentation Download Click below for an example of the Mega Menu Web Part Documentation Download Click below for an example of the Global Holiday Web Part Documentation Download Click below for an example of the Image Grid Web Part Documentation Download

  • Corporate Communications

    Customer Service It’s time to start wearing your underpants on the outside Servicing customer needs can be cumbersome due to a lack of efficiency within your organization. Getting answers to questions and relying on tools such as email for internal feedback can lead to frustration for you and, in turn, customers suffer. ​ Let SYNERGY help you change the dynamic. Customer Service is the front line in how your customers view your organization. ​ All too often, the tools available to you to service your customers are lacking, which can result in a poor perception from the very people you need to keep happy. SYNERGY provides multiple solutions that can help you escape the status quo and travel to a place where amongst other things you can: Communicate more efficiently internally with your team and externally with your customers Better track and report on your activity Streamline and track customer issues helping with better FAQs and self-help content Identify issues and bottlenecks internally and back it up with evidence Reduce duplication of effort in dealing with customer support issues

  • Human Resources

    Marketing Agency knowledge without the agency price tag. Your goal is to bring together your products and services with potential customers. You don’t have to do it alone. Goals are great (and to be encouraged) but how can you achieve, and continue to achieve, when the digital landscape is changing daily. With SYNERGY, you can focus on your messaging and let us focus on the delivery. We can show you how technology can help you better reach your potential customers and continue the conversation with existing ones, resulting in improved customer acquisition and retention. Imagine a world where you can: Understand your customer’s online behavior Interact with your audience more effectively Deliver your message to any device Continually improve online user experience

  • SYNERGY | Preview | Promotional Client Videos

    Promotional Client Videos Revelation helpdesk Pediatric Dentistry at Westport Dental Associates

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