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Website Design & Development Synergy Digital About The Project Pediatric Dentistry at Westport Dental Associates, where children come first, provides exceptional dental care for the kids in the Westport area. We pride ourselves on providing compassionate, comprehensive services to children. Whether it’s your child’s first visit to our office or just a routine check-up, we strive to make sure you and your child are always comfortable and informed by creating a fun, friendly environment. We take the time to talk with parents to help you understand your child’s needs. Our board-certified pediatric dentist, Dr. Hannah Ahn, offers a range of services including fillings, dental emergency needs, and age one visits! See Live Site Back To Portfolio

Website Design & Development Synergy Digital About The Project At Synergy, we are a global company but we also believe in our local community. When given an opportunity to help out our local High School Football team, the Westport Staples Wreckers, we were in. See Live Site Back To Portfolio

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Courses Information Worker - 1 Day This 1-day class takes users who have never used SharePoint through introductory lessons on how to create and edit information in SharePoint. The course explains the purpose of SharePoint sites, how to navigate between sites and how to create and edit list items such as contacts and calendar events. The course also covers uploading and editing documents and the basic document management features of SharePoint. This course covers features that are accessible to users who are granted permissions through the standard site Members group. ​ Introduction – What Is SharePoint? Navigating and Searching Understanding Web Parts and Personalizing SharePoint Pages Understanding Document Libraries and Lists Using Workflows Document Management Capabilities Working With Content Offline Staying Informed with Alerts Content Recovery Options - Recycle Bin and Recovering Versions My Site and Social Networking Features Information Worker Site Administrator - 2 Days This course provides users who will be SharePoint Site Administrators with the skills and knowledge to manage a SharePoint site and sub-sites. We provide a seasoned SharePoint trainer to show students how to create new sites and create new pages within sites as well as configuring navigation between pages within the site. The course explains how to customize the look and feel of a site using the administrative settings as well as how to manage security and information management policies for the site. This course covers features that are accessible to users who are granted permissions through the standard site Owners group. ​ Introduction - An Overview of Sites and Site Administration Role Creating, Customizing and Managing Sites and Web Pages Understanding Document Libraries and Lists An Introduction to Document Management An Introduction to Content Types Managing Metadata and Information Management Policies Configuring SharePoint Workflows Site and List Templates Managing Site Administration Settings Managing Security with Permissions Site Administrator Content Manager - 1 Day The purpose of this day long course is to provide the basic skill set for the management and display of information using the Web Content Management features in SharePoint. SharePoint provides a robust set of capabilities for controlling creating, formatting and publishing content. This control allows for the separation of content management and site management. A content manager can focus on ensuring accurate and timely display of information without the added responsibilities of managing sites. The Content Manager course puts in the hands of content managers the tools and capabilities to leverage the Web Content Management features of SharePoint and to align the flow and display of content with organizational requirements and business needs. ​ Introduction to Content Management Using Web Content Management Content Authoring (Publishing Pages) Content Publishing (Workflows) Working With Metadata Working with App Parts and Web Parts Managing Social, SEO and Analytics​ Content Manager To Learn more contact us Business Integration - 2 Days The Business Integration course is a 2 day course that provides staff with the skills necessary to implement and manage Business Intelligence within the SharePoint Server Enterprise. Professionals will learn how to leverage the powerful reporting features within SharePoint to give managers and employees key information about their business, allowing them to make faster, better decisions based on real-time business intelligence. ​ Business Integration Overview Excel Services Business Data Catalog InfoPath Forms Services Workflows Business Integration Development Introduction - 2 or 5 Days This course provides staff with an introduction to essential development topics for customizing and extending SharePoint. ​ The purpose of this course is to give students an introductory understanding of development technologies and approaches in SharePoint. This course is oriented towards experienced .NET developers who have experience with C#, XML, and web development. The course walks student through best practices for building SharePoint enhancements and introduces them to the tools and templates available from Microsoft and third party sources to help build solutions. Please contact us for details on course structure. ​ Overview of SharePoint Development Office SharePoint Server Architecture Building Web Parts Packaging and Deploying Solutions Server and Client Object Model Data Access Methods Creating Event Handlers Sandbox Solutions Developing Custom Workflows Business Connectivity Services Developing Business Intelligence Development Introduction To Learn more contact us Disaster Recovery - 1 Day This 1-day course provides staff with an overview and detailed procedures for using the SharePoint tools to back up and restore data in the farm. The focus is on both content recovery, where only a subset of data or documents has been lost and needs to be recovered, and on disaster recover where the entire farm must be restored. ​ Overview Content Recovery Disaster Recovery – Backing up and Restoring Site Collections Disaster Recovery – Backing up and Restoring the SharePoint Farm Disaster Recovery - Backing Up and Restoring SharePoint using SQL Server Disaster Recovery - Other items to back up Disaster Recovery Nintex Workflow Site Admin - 1 Day | Admin/Developer - 2 Days SYNERGY’s Nintex Workflow class is a comprehensive course giving the Site Administrator or workflow designer an in-depth look at workflows in SharePoint. The one day course starts with a view to understanding workflow capabilities and limitations with out-of-the-box and traditional workflow design tools and the underlying engine that drives workflow in SharePoint, but focuses on the workflow designer capabilities provided by the Nintex Workflow in creating custom workflows for your enterprise. ​ In addition to an overall understanding of workflows and Nintex Workflow capabilities, this course also provides skills in troubleshooting workflows, business process analysis using the built-in Nintex Workflow Web Parts, and a detailed look at the process of gathering requirements and creating custom workflows and the steps a workflow designer must take to successfully deploy workflows in their organization. It also covers governance options, installation and configuration of Nintex Workflow and associated features, and advanced capabilities targeted towards developers or more experienced workflow designers. Students will also learn how to troubleshoot and debug published workflows. ​ Skills Gained: Understand workflows and the components of a workflow Understand the out-of-the-box workflows and the limitations of OOB workflows Understand the business process of creating custom workflows in the enterprise Know the options and limitations for creating custom workflows Understanding the capabilities and limitations of the different Nintex Workflow Licenses Have a thorough understanding of the design interface of Nintex Workflow Understand the capabilities and unique aspects of Nintex Workflow and how to leverage them in custom workflows Understand how and where to troubleshoot workflows Leveraging the Nintex Workflow Web Parts for users and SharePoint Administrators Have an understanding of the uses of the actions provided by Nintex Workflow and how to customize and configure actions Create reusable workflow snippets and templates, and understand how to move workflows around the SharePoint environment Publishing Workflow Constants and User Defined Actions​ Nintex Workflow Nintex Forms SYNERGY’s Nintex Forms class is a comprehensive course giving the Site Administrator, SharePoint Administrator, or Developer an in-depth class in building simple, mobile, and advanced forms using Nintex Forms. Starting with a chapter to help attendees learn about the different platforms in SharePoint for forms delivery including SharePoint List forms, InfoPath Forms and InfoPath Forms Services, and Nintex Forms, this ensures that students understand the capabilities, limitations and considerations for each of these form design options and when to use each. We cover the installation, configuration, and deployment of Nintex Forms, including Nintex Live settings in Central Administration, followed by the deployment of the Nintex Form features on web applications and site collections. ​ The course moves into delivering design basics and best practices for developing successful form solutions in the enterprise, including branding, look-and-feel, and considerations for optimizing user experience. This includes requirements gathering, documentation, change control, and governance considerations. Students are introduced to the design canvas and settings provided by Nintex Forms, an in-depth review of Nintex Form Controls, deployment scenarios and configuration of Forms web parts, and finally students are provided skills and information for advanced design and functionality including CSS, inline and runtime functions, rules, connecting controls, building and integrating Nintex Workflow Start and Task forms, mobile forms, and additional advanced options using JavaScript. ​ Skills Gained: Understand the different form options including out-of-the-box forms, InfoPath Forms, and Nintex Forms in SharePoint and when to use each Understand the components and capabilities of Nintex Forms Understand the Nintex Forms design tool Know how to customize and publish custom SharePoint List Forms Understand and be able to design Nintex Workflow Start and Task Forms The capability to design, customize and publish mobile accessible forms Have techniques and skills to perform validation, lookups, and advanced functions​ Nintex Forms

Home Services Team Insight Company Contact Google Mission Statement The Google Partner badge shows that specific Partners have passed Google Ads product certification exams and are up to date with the latest product knowledge. In other words, they earned it. ​ View our partnership: https://www.google.com/partners/agency?id=4720043439; About Google Partnerships Google Partners can specialize in one or more of the following Google Ads product areas: Search Advertising: These Google Partners can help you create and optimize ads that show up on Google Search. They can also advise on keyword strategy and budget planning. Video Advertising: Need assistance with implementing and optimizing your video ad campaigns on YouTube? These Partners can help. Display Advertising: These Partners can help you create compelling visual ads that reach potential customers on over two million websites and 650,000 apps. Shopping Advertising*: Certified Partners will help you place your products on Google Search, set up your inventory on Merchant Center, and create Google Shopping campaigns. * The shopping advertising certification is not available in some languages. Please check the availability on our Help Center. Back to Partners

Home Services Team Insight Company Contact Bankstown City Council Global Training. Local Trainers. Summary Data Bankstown City Council is one of the largest of the 177 councils in New South Wales that provide over 100 services. Industry Government Geography Australia Consulting Training Services technologies SharePoint Challenges/Goals Train over 600 users in SharePoint Solution/Approach Bankstown City Council tendered for a series of face-to-face end user training to facilitate the implementation of their new systems. Results Council staff participated in a comprehensive on-site training program which more than adequately prepared them for the rollout of the new systems Overview Bankstown is a vibrant city just 20km south-west of Sydney CBD and home to approximately 200,000 people from over 160 different countries. Bankstown City Council is one of the largest of the 177 councils in NSW that provide over 100 services. With the deployment of SharePoint 2013, the Council wanted to ensure they provided the best training methods to ensure their investment is utilised to its widest potential. Challenges/ Goals Bankstown City Council has recently deployed Microsoft SharePoint 2013 and Recordpoint as its new EDRMS (Electronic Document and Record Management System) and branded it iShare. The prime objective of iShare was to improve the technology options available to staff by replacing an existing application with SharePoint. The benefits to staff of this project were numerous and provided an up to date technology solution to council. As a result of this major change, Bankstown City Council chose to tender for a series of SharePoint 2013 face-to-face end user training. Bankstown chose Synergy as its preferred training partner to deliver this major training requirement over a period of 4 weeks in the lead up to its production release. The 600 staff received a range of training from initial end user through to advanced SharePoint champion levels. Council’s staff training audiences consisted of three groups: 1. End users – Information Workers (in excess of approx. 550) Objectives Required: Overview and Introduction Searching Document Management Workflows / Tasks Harmon.ie and emails 2. Champions – Site Administrators (approx. 20) Objectives Required: Content types Content management Workflow management 3. Specialists – Records Management and Information Technology (approx. 25) Objectives Required: Creating Sites Customising Sites Site Administration SharePoint Permissions List and Library management Content Types and Metadata Content Management and Workflow management Information Management Policies Solution/ Approach Synergy approached this engagement initially by holding a series of with the Bankstown Council Projects team to build the training solution. These discussions focussed on the exact training requirements and preferred delivery methodology for the training of their staff on the iShare platform. These training needs analysis findings were crucial in developing the customisations required to both deliver the custom iShare training courseware and the training itself. Custom Courseware Development and Testing After the training needs were analysed and identified, Synergy begun the task of creating custom courseware, labs, Instructor guides, Wiki’s, QRG’s and the training environment. These were delivered to council for review, tested, modified and approved to maximise the training solution offered to staff prior to training. Training Reviews & Refinement During the initial component of training delivery the Bankstown Council Project Team and Synergy engaged regularly after each training session to further review and refine the delivery of the content. This was extremely valuable for both parties so that together our shared paths of meeting council’s training objectives and Synergy’s custom training delivery were aligned. It also allowed the course to be continually improved as content was refined as per the feedback of participants. In addition to the custom courseware and e-learning materials, Synergy created a custom Training Survey on the iShare platform so that staff members could give real time feedback on the training delivered. Again this allowed the Bankstown Council Project Team to identify areas of improvement and further refinement of the courseware and our training delivery. It also allowed the Council Project Team to quickly identify and resolve any staff anxieties or fears held towards the new EDRMS. Post Training requests At the successful conclusion of the Synergy training program Bankstown City Council requested Synergy to provide assistance on the ‘Go Live’ date of the project. This provided a familiar face to raise any concerns or issues with the platform during the first few days of implementation and also freed up the Bankstown project staff to concentrate on the rollout. All issues were logged with the project team so additional assistance and technical escalations could occur as quickly as possible. Results The overall result for Bankstown City Council was a comprehensive program of training that introduced staff to the core features of SharePoint. This allowed staff to be prepared for the rollout of the new technology and minimise the amount of downtime in learning a new piece of technology. The training solution will also provide for the future by allowing current staff to re-sit the training via the courseware and training environment along with future training needs of any new staff that join council. Back to Case Studies

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Home Services Team Insight Company Contact Powell & Synergy Accelerating your Intranet | Empowering your Business Synergy has been delivering local services across Australia since 2008 and has been a leading Powell partner since 2017. Awards Globally, Synergy has won the Powell Partner of the Year award for the past 4 years in a row. Webinars Building an Intranet Portal on Microsoft Office 365 with Synergy and Powell Software Expert Roundtable - Shaping the Modern Digital Workplace Our Powell Clients Case Study – RSL Lifecare Connecting a distributed workforce with "your cooee" the virtual front door to RSL Lifecare 3,000 Employees INDUSTRY Senior Living 7,500 Residents SOLUTION Powell Intranet 56 Care Homes & Villages Region APAC Contact Us for the Full Case Study

Home Services Team Insight Company Contact Paid SEARCH Maybe you’ve heard of PPC and SEM, but don’t know where to begin; or maybe you just know that when a potential customer searches for your business, service, or product on a search engine you want to show up on the first page. Either way, Synergy can help. ​ Paid Search or Search Engine Marketing (SEM) is one of the most popular pay-per-click (PPC) digital marketing strategies to date, and for good reason. It is one of the quickest ways to get targeted traffic to your website, through ad clicks on search engine result pages. Investing in paid search can help your business appear in premium slots on search engine results, such as Google, instead of having to rely only on the long term effort and effects of a Search Engine Optimization (SEO) strategy. Why invest in paid search? Rather than relying on organic search results (non-paid results), your business can bid on keywords of products or services that are relevant to your business. With the right bid, your ad will show up when customers search for those keywords. In Paid Search advertising, rather than paying for impressions, every time your ad is seen, you only pay when a customer clicks on your ad. ​ At Synergy, we encourage a holistic approach to digital marketing, so you can reach your target audience no matter where they are. By including Paid Search in your digital strategy, your business will reach an audience that is actively searching for your products or services. ​ Your business will be assigned a dedicated strategist, who will consistently work on optimizing your campaigns to help keep costs at a minimum and to give you the best return on your investment. Keyword Research Knowing which keywords your target audience is searching for is one of the most prominent pieces in a successful Paid Search Strategy. Our strategists perform a competitive analysis for your business and research which keywords are trending for your product or service to create a list to strategically drive traffic for your business. Ad Copy Having copy that resonates with your customers to encourage clicks is a critical part of a healthy campaign. Our strategists will ensure your ad copy contains the keywords you are bidding on, while also being true to your business brand and messaging. Our "Recipe" for Success: Targeting We set up targeting parameters that will only show ads where your audience’s geo location is, so resources are not wasted on irrelevant clicks or by those who are not within a certain distance of your physical business. Optimization Your business will be assigned a dedicated strategist who will work on consistently optimizing your campaigns and strategies to meet your marketing goals.

Home Services Team Insight Company Contact Synergy Asia Pacific & Nintex Synergy Asia Pacific Region wins Nintex Award Synergy Asia Pacific Region Wins 2020 Nintex Partner Award for Business Continuity CITY, State—July 14, 2020—Synergy Asia Pacific Region is pleased to announce it has been named a winner in the 2020 Nintex Partner Awards within the Business Continuity category. Synergy was recognized for its proven ability to accelerate digital transformation and results for organizations across industries by leveraging the easy, powerful, and complete capabilities of the Nintex Process Platform. “We’re excited to recognize Synergy Asia Pacific as a winner of the 2020 Nintex Partner Awards,” said Nintex CEO Eric Johnson. “Thanks to channel partners, like Synergy, more people are benefiting from valuable automation like digital forms, workflow, RPA, and eSignatures to improve business processes.” Organizations around the world are digitally transforming the way people work with the process management and automation capabilities of the Nintex Process Platform, including: Nintex Promapp® for process mapping; robotic process automation (RPA) with Nintex RPA; workflow automation, digital forms, and mobile apps with Nintex Workflow, Nintex Forms, and Nintex Mobile Apps; document automation with Nintex Drawloop DocGen®; and e-Signatures with Nintex Sign™ powered by Adobe Sign. To learn more about Synergy’s partnership with Nintex, visit our Partner page Awards View Recent Case Study Back to Insights