175 results found for ""
- SYNERGY | IT Service Desk & Support
Home Services Team Insight Company Contact Service Desk Synergy has a dedicated service desk to assist when things go awry. Our service desk is available 24/7/365 and tickets can be logged in numerous ways. We are not a traditional help desk or a generic call center. We pride ourselves in our personalized approach to user support following a simple, but key, directive – think of us as your very own internal support desk. We want you to know and feel comfortable with the people you are working with, so we assign a support lead who will be there to work with you on any issues that need a little bit more of a personal touch, including, but not limited to, tricky software issues, escalating hardware repairs, and prioritizing new installations and system upgrades. We understand the aggravation of a work interruption, so we aim to execute our work as professionally and efficiently as possible within agreed service levels. Our Tools For Success When you work with Synergy, you get our people and our tool bag. Ticketing System All of our projects and services are managed through our ticketing system, which you can access via your own Self-Service portal to log and track progress on our work. The system is transparent. In it, you can read the internal notes and get as involved as you like in the status of your issue. On a monthly basis, we will let you know how we are doing in terms of ticket volume, customer satisfaction and service levels. You can also access data visualization tools within the system to slice and dice the data as you need for your own internal reporting or measurement purposes. Network Monitoring & Management This amazing set of tools enables us to monitor and manage the health of infrastructure, workstations, data backups and more. Through real-time monitoring, we gain detailed insights into the performance of the systems you use every day. By setting thresholds, we are able to better forecast and address potential issues before they cause any noticeable work interruptions.
- SYNERGY | Our Work
Home Services Team Insight Company Contact OUR WORK PROJECTS Intranet Designs & Development PROJECTS Support & Project Services PROJECTS Website Designs & Development PROJECTS Case Studies
- SYNERGY | IT Managed Services | Infrastructure & Business Continuity
Home Services Team Insight Company Contact Support & ProjECT Services Managed Services See More Being visible on the first page of search engine results is important, and investing in Paid Search advertising is just one aspect of Synergy’s holistic approach to Digital Marketing. We can get your business in front of audiences that are actively searching for your business, services, or products. Infrastructure Management Business Continuity Social Media is not just used for building personal relationships any more; it is an integral part of any business's digital marketing strategy. Whether your business is B2C or B2B, we can develop a social strategy that meets your marketing goals. See More Service Desk Being visible on the first page of search engine results is important, and investing in Paid Search advertising is just one aspect of Synergy’s holistic approach to Digital Marketing. We can get your business in front of audiences that are actively searching for your business, services, or products. See More Security awareness training Social Media is not just used for building personal relationships any more; it is an integral part of any business's digital marketing strategy. Whether your business is B2C or B2B, we can develop a social strategy that meets your marketing goals. See More Project Services Infrastructure Upgrades An aging infrastructure can impact a business in a number of ways from unexpected system failures and resulting in downtime to an inability to leverage modern technology and collaboration solutions. Synergy will work with you to maximize your investments. Solutions include upgrading networking and backup equipment, perimeter defenses, server upgrades, and more. See More Cloud Adoption Migrating elements of your infrastructure and business technology to the cloud can be cost effective and reduce the risks and associated overhead of aging office-based systems. Synergy will work with you to leverage your cloud investments and to better understand and utilize the tools available to you. See More Cybersecurity Remediation At Synergy, we combine our deep industry knowledge with our end-to-end solutions for traditional and next generation technologies to assist you and your organization to be prepared with a plan and provide the proper support to help you recover. See More
- Kyla Jurek
Kyla Jurek Digital Strategist The type of person who gets excited when it comes to data analysis, marketing research, and strategy development are few and far between, but Kyla Jurek is one of those select few. Originally an English major working as a journalist, Kyla moved to Connecticut in 2016 to expand her horizons and build a career on her love for data and social media. She holds a master’s degree in all things digital strategy at Sacred Heart University Jack Welch College of Business & Technology. Kyla is one of the lead Digital Strategists at Synergy, and for the past several years, has worked tirelessly on the internal growth and modernization of the Synergy brand, as well as catering and implementing unique Digital Strategies for external clients across a wide spectrum of industries. Kyla utilizes a variety of platforms every day that ensure the success of the digital strategies for our clients, including Google Ads, Facebook Ads and Business Manager, LinkedIn Ads, Instagram Ads, a plethora of Google products, as well as numerous SEO tools to name a few. She also holds certifications in Google Advertising and Analytics and is always looking for new ways to stay current with upcoming Digital Marketing trends. United States United Kingdom Australia Singapore South Africa
- Calvin Thomas
Calvin Thomas Business Analyst As one of Synergy’s Business Analysts, Calvin works closely with our customers to help turn their business goals and vision into an actionable plan for success. As a liaison between the technical and the everyday, Calvin’s communication and critical thinking skills help get our clients to transform a concept into a technical deliverable our customers not only understand but utilize to improve processes and eliminate organizational challenges. Calvin’s dedication to customer satisfaction ensures our clients are happy and satisfied with the solutions they deploy. In addition to his consulting work, Calvin is also one of our security awareness training specialists and a subject matter expert on cybersecurity policies and procedures. With a proven track record of success on several engagements, Calvin’s close collaboration with customers help develop policies and procedures customized to your business and needs, all backed by targeted training programs to help both regulated and unregulated organizations embrace cybersecurity and compliance best practices in order to be prepared for the ever evolving threats to the digital and physical workplace. Calvin’s attention to detail and working knowledge of a wide range of requirements help navigate our customers through the confusing and sometimes daunting challenges of creating a mature and robust cybersecurity readiness program. Calvin’s belief in better policies and simple, easy to understand processes while addressing the number one risk to your network – user awareness – through training and testing, help our customers workforce recognize and appropriately address threats. He also authors many of our client’s IT documents and policies. From compliance obligations, to help guides and walkthroughs, Calvin transposes abstract or general concepts and tailors them into documents that our clients utilize to meet organizational needs. United States United Kingdom Australia Singapore South Africa
- Jason Blair
Jason Blair Senior Solutions Consultant Jason is an IT professional with over 25 years of industry experience in a wide range of technologies. Initially serving as a support and customer service specialist supporting small and mid-sized businesses, his experience includes team and project management, infrastructure design, intranet and SharePoint design and implementation, process automation, cybersecurity advisory services, and training. He is a Cloud and SharePoint technology specialist with experience in designing, customizing and implementing business solutions for our enterprise customers in a wide range of industries. Jason holds a number of Microsoft certifications on Windows, SQL and SharePoint, and Office 365. In addition to Cloud and SharePoint solutions work, his passion for designing and implementing automated processes in Nintex technologies with a focus on optimizing customer ROI have earned him the recognition by Nintex as a vTE, or Virtual Technology Evangelist. Jason has leveraged his love of working with people and his passion for technology to become partner with Synergy, whose passion matches his own. He thoroughly enjoys delivering top shelf solutions with a consistent focus on best practices and an excellent user experience to help clients get the most out their technology. United States United Kingdom Australia Singapore South Africa
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- Bob Slaymaker
Bob Slaymaker SharePoint Consultant As a senior solutions consultant Bob started his career over a two decades ago, working as a laptop repair technician while going to school to work on his degree. He has worked at Synergy as a helpdesk technician, developer, DBA, Webmaster, Infrastructure Engineer, Trainer and finally Consultant since that time. Bob has spent the last several years working with customers on analyzing complex technology problems, identifying and implementing solutions founded on best practices to ensure a successful strategic outcome for the business. Bob’s experience working closely with Synergy clients to identify how SharePoint, cloud and 3rd party tools can be leveraged to solve specific business challenges with well-engineered and structured technology solutions to ensure a successful project outcome. Along with Consulting, Bob works with Synergy clients in all aspects of cloud and SharePoint implementations and migrations. His diverse background and range of skills allows him to have a full understanding of all the pieces that need to fit together, with an eye towards sustainability and long term growth while easing administrative burdens by leveraging modern tools and practices. This understanding gives him the ability to work in close conjunction with executive leaders and critical IT staff at our clients to insure successful implementations. Bob’s infrastructure background, deep working knowledge of cloud and web application technologies, and drawing from his experiences as a database administrator and developer gives him great insight into the problems companies deal with day to day. His working experience in a range of industries and verticals also ensures he can draw from this knowledge to deliver insightful and effective solutions for Synergy’s clientele. United States United Kingdom Australia Singapore South Africa
- SYNERGY | Security Awareness Training
Home Services Team Insight Company Contact Security awareness training Now, more than ever, your users are the weak link in your business's network security, because they are frequently exposed to sophisticated attacks with fraudulent emails, texts, and voicemails masked as legitimate work products. Add to this the ever-growing compliance requirements across multiple industries and insurance carriers, it quickly becomes clear that it's time for a pro-active approach to your Security Awareness training needs. Synergy offers a comprehensive approach to effectively tackle this ever growing issue as a fixed-fee add-on to our Managed Services offerings. Our offerings are comprised of tools that integrate baseline testing using mock attacks, engaging interactive web-based training, and continuous assessment through simulated phishing, vishing, and smishing attacks, which are all designed to build a more resilient and secure organization. How we work We will first conduct baseline testing and will then train and phish your users on an ongoing basis throughout the work week with minimal interruptions to anyone’s productivity. As we gain insight into your user’s training needs, we can dynamically adjust the training to suit the needs of your audience. Additionally, we can track your progress against the baseline for your industry and report on progress over time to show the impact your investment is having on the habits of your team. Our Security Awareness offering is underpinned by our partnership with KnowBe4, Recognized as a Leader in the Gartner Magic Quadrant for Security Awareness Computer-Based Training. Our solution offering is underpinned by our partnership with KnowBe4, Recognized as a Leader in the Gartner Magic Quadrant for Security Awareness Computer-Based Training.
- SYNERGY | Digital Strategy Design Associate
Home Services Team Insight Company Contact Careers Digital Strategy Design Associate Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place Job Type: Full-time Work Remotely: Initially Yes / with anticipation that it will be made full time/in office at our Westport location come summer/fall 2021. (Covid Dependent) Salary: $48,000.00 - $58,000.00 DOE Job Description: Synergy is seeking a highly motivated, personable Digital Strategy & Design Associate to join our Digital Transformation team. The role includes: designing, analyzing and optimizing multiple digital campaigns (across Google, Instagram/Facebook, Twitter, & LinkedIn) working on various web projects, (intranet and public facing); and helping customers with process automation You consider yourself a rare breed, passionate about User Experience, design, digital marketing and the ability to blend the three into your work. You will be interacting with managers and directors, as well as our design team, on a daily basis so you must be comfortable with communicating in a corporate environment. You greet every project with enthusiasm. This position is perfect for you if you have been immersed in web technologies and digital design, with real world digital marketing experience. Please note: The position may be initially remote, with anticipation that it will be made full time/in office at our Westport location come summer/fall 2021. (Covid Dependent) Roles & Responsibilities: Manage multiple SEM, social media and display advertising campaigns Maintain, measure and report performance of all campaigns Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Front-End develop, often using tools including Wix, Kentico, Powell Manager, Nintex and Webcon Qualifications: Bachelor’s degree or equivalent in related field and 1-3 years relevant work experience, with ability to be both creative and analytical Solid experience managing and optimizing SEM campaigns with experience identifying target audiences and devising digital campaigns that engage, inform and motivate Knowledge and proficiency of UX/UI design Skilled in Photoshop, Illustrator, InDesign, modern web standards and trends, as it pertains to branding for web layout Proven knowledge of Google Analytics and other web trends analysis tools, with experience setting up and optimizing Google AdWords campaigns A clear and detail-oriented communicator; strong writing skills with the ability to get information across clearly and in a concise manner Ability to manage multiple competing priorities and timelines Self-motivated with ability to work as part of a team Knowledge or experience with CMS platforms Experience with process automation tools (Nintex/Webcon) a plus Company overview: Entering our 25th year in business, Synergy has been a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Strategy. What is it like working for Synergy? We are a dynamic and rewarding company to work for, offering excellent benefits and a friendly, supportive work environment. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. After a brief probationary period you will enjoy Medical and Dental benefits, paid vacation, contribution into a Simple IRA (once qualified) and competitive compensation. Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values and real-world experiences in the field. We also encourage you to visit www.synergyonline.com to find out more about the company. Direct Applicants only. *Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.* Send Us Your Resume Back To Careers