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Website Design & Development Synergy Digital About The Project Recognized as a conductor of extraordinary versatility, Carolyn Kuan has enjoyed successful associations with top tier orchestras, opera companies, ballet companies, and festivals worldwide. Her commitment to contemporary music has defined her approach to programming, and established her as an international resource for new music and world premieres. Appointed Music Director of the Hartford Symphony Orchestra in 2011, she has signed a six-year contract extending their creative collaboration through May, 2022. See Live Site Back To Portfolio

Home Services Team Insight Company Contact Synergy & Powell Partnership How Powell fits into our Process SharePoint Consulting Process Automation SharePoint Custom Apps & Development Branding & Design Training As part of Synergy's suite of digital transformation services, we are thrilled to be a Powell award winning partner. Powell Software has revolutionized our ability to deliver a culturally branded portal that is mobile friendly and modern. Synergy has always had a strong focus on delivering an excellent user experience and intuitive portals to our customers. Powell Software truly understands that mission and enhances it by enabling Synergy and our customers to quickly and easily deploy new features and address changing business needs in a dynamic business environment, ensuring that your corporate portal remains fresh and relevant in lockstep with your company goals. And by simplifying delivery, as consultants, we can focus on works that bring more value to our customers like information architecture, automation, integration, best practices, governance, training, and adoption. Awards See Recent Case Study Webinars Building an Intranet Portal on Microsoft Office 365 with Synergy and Powell Software Expert Roundtable - Shaping the Modern Digital Workplace

Content Owner Documentation Samples Synergy provides documentation to our clients on the best way to maintain and add to SharePoint sites. The documentation is based on each site and is catered to the client's needs and site setup. Click below for an example of the company News Web Part Documentation Download Click below for an example of the Mega Menu Web Part Documentation Download Click below for an example of the Global Holiday Web Part Documentation Download Click below for an example of the Image Grid Web Part Documentation Download

Home Services Team Insight Company Contact Business Process Management Business Process Management or BPM, empowers organizations to discover, identify, and document the processes that are used every day, but which may not be followed consistently or completely. Mapping the roles staff need to fulfill, the steps required to complete tasks, and the risks and costs associated with these tasks gives a clear picture of what a company does and is essential to risk and compliance management. Understanding an organization’s business processes completely promotes cost reduction through process improvement and automation. Business Process Management 01 Discovery 02 Model 03 Evaluate 04 Measure 05 Improve 06 Enhance How Do We Do It? We sit with your key stakeholders to gather and evaluate information about the business relevant to setting the groundwork for the BPM effort. We leverage the Nintex Promapp platform to accelerate and deepen the output and to provide our clients with a tool for long term process governance. For those organisations that lack the resources to undertake the initial documentation of processes we can work in parallel with process experts to get processes documented. ​ Once the BPM effort starts to reach some maturity (based on completeness of process documentation) organisations would typically embark on the process improvement and optimisation tasks which typically lead to IT Process Automation projects.

Website Design & Development Synergy Enterprise About The Project Kulicke & Soffa (NASDAQ: KLIC) is a leading provider of semiconductor and electronic assembly solutions serving the global automotive, consumer, communications, computing and industrial markets. Founded in 1951, K&S prides itself on establishing foundations for technological advancement - creating pioneering interconnect solutions that enable performance improvements, power efficiency, form-factor reductions and assembly excellence of current and next-generation semiconductor devices. See Live Site Back To Portfolio

Func Spec Examples Each development project doesn't commence without a detailed scope of work against which our development team works. We call this document a functional specification, a generic redacted example of which can be seen here. Each project is different in nature, so the example here is just that, an example to give an idea of the level of detail we get into prior to any development commencing. Example of Functional Spec

Home Services Team Insight Company Contact A Leading Australian University Streamlining Workflows With Nintex Summary Data Synergy simplified our clients on boarding process from 5 - 6 days to 20 Minutes Industry Education Geography Australia Consulting Nintex Workflow & Process Automation technologies SharePoint Nintex Challenges/Goals A complex staff hiring process involving manual data entry and traditional communication methods required streamlining and updating. Solution/Approach The deployment of SharePoint with a few third party software components delivered huge time savings and streamlined processes between departments. This is done by via a Nintex Workflow which drives the approval and rework requirements of the business process. Results A hiring cycle that would often take more than a week to complete is now a 20 minute process. The Administration team have greater self sufficiency with automated workflows, huge productivity gains and greater transparency of the entire process. Overview Our client, a leading Australian university, employs 100’s of temporary training staff on a semester by semester basis. The hiring process previously required many pieces of information being entered into an Excel spreadsheet and then a printed copy being distributed to stakeholders. Subsequent manual steps were required by various areas to complete the process. Challenges/ Goals Our client’s staff hiring process was dominated by manual data entry, hand-written forms, and traditional phone/email communication with prospective employees being offered temporary sessional contracts. The manual process provided limited visibility of the work schedule lifecycle due to fact that there were many manual steps that were not auditable or traceable. The ability to introduce a transparent and collaborative approach to the process was critical to our client’s ability to reduce administrative overheads and improve the staff hire process. ​ Synergy was asked to focus on automating and improving three key areas of a heavily manual, errorprone, inter-departmental administration process. These key areas were; ​ Creation and approval of the work schedules; Completion and acceptance of the work schedules; Timesheet completion, upload and approval. ​ Our client ultimately wanted a no-code solution that was system driven, simple, intuitive, traceable, and met strict document management and auditing policies. We knew that we could deliver a solution that would exceed their expectations and provide a platform capable of future enhancement. Solution/ Approach During our review, Synergy identified multiple interface points where third party applications could provide a superior solution. We embarked on designing and implementing a solution to enhance our client’s existing IT infrastructure investment and provide opportunity for future development. ​ Our design utilises a multi-tier SharePoint 2010 Enterprise farm leveraged across multiple departments, streamlining document management, enabling inter-departmental collaboration and improving the interface. Synergy’s solution was delivered using a combination of; Nintex workflow to ensure work schedules were auditable and traceable Breaking down the workflows into smaller segments allowed for better change management. The smaller functional sets trigger each other as tasks progress through the process. We defined the following order to gain these efficiencies; Initial Approval (State Machine) Process Form Data Candidate Offer process Create Timesheet Transactions Email Update (when required if a typo happens) A state machine workflow provides the best solution when it is necessary to jump back and forth between different but repetitive steps in a process, where advancement is dependent on an outcome. The “Flexi task” action is a highly versatile, self-contained action that is similar to the “Request approval” action, as it allows you to request the approval of numerous users and to create alternative outcomes without being bound to only “Approve” or “Reject”. The design is based on standard SP Group Security principles and lookups. InfoPath 2010 forms for document creation and management Form performance was critical given the large amount of data, logic and validation to perform when populating the form. We optimised the original form to improve online performance and ensure a pleasant user experience. Further, we reconfigured the form data validation properties and behaviour to remove immediate validation upon field change, implementing a selection box enabling the user to trigger data validation. SQL to read the InfoPath forms and create the records We used SQL to write the data to workflow variables and create an SQL record for the employee and for the contract. This removed manual entry by the administration staff and increased the accuracy of the data. Muhimbi PDF converter for the creation, conversion and security of all contract documentation The Muhimbi PDF Converter for SharePoint enables end-users to convert, split, merge and secure common document types such as MS-Word, InfoPath, MSG/ EML (email), Excel, HTML, among others, from within SharePoint using custom Nintex and SharePoint Designer workflows or even a Web Service call. Once all data has been committed to the database, PDFs are generated from the InfoPath form using the Muhimbi PDF Converter for SharePoint. Layer 2 BDLC for creating a list connection to the backend SQL Database We chose Layer 2 BDLC for its interactivity and due to limitations of OOB SharePoint external lists, which Layer 2 BDLC addresses. This is especially relevant for the Universities sessional employees list which has been setup to integrate with Layer 2 BDLC. Public facing ASP.net website for online offer acceptance We developed a public facing website built on ASP. NET technology to keep it light and efficient. It’s designed to send approved offers to a candidate with a link providing access to relevant details on an e-response site. ​ This unified communications solution streamlined processes between departments using a multi-stage state machine workflow which drives the approval and rework requirements of the business process and keeps the process transparent to all involved. Results Synergy’s solution deployed a multi-stage state machine workflow to drive the creation, approval and rework requirements of the business process. This increased the accuracy and compliance of contract information and streamlined the processes, reducing the administrative workload. Administration staff are now confident that offers and acceptances will be made in a timely manner and have greater visibility of the contract throughout its lifecycle. ​ The automated process and use of online forms ensures work-schedule templates are up to date and there is no loss of the paper based transactions, which dogged the previous manual process. Productivity has increased and the whole process has improved customer service. ​ Decreased Business Risk - our solution provides better document control, backup and disaster recovery solutions and increased data security and management. Reporting allows greater control over the entire process, with easy error identification and resolution. ​ Our solution used the existing infrastructure to leverage the current IT investment in software assets, allowing project budget to be utilised so Synergy could train essential staff. The University staff have been able to operate autonomously since Synergy handed the project over. ​ Automated Workflows - provide a seamless process and remove duplication, saving time and effort for administration staff. Data validation, workflow alerts and workflow logic streamline the process and engage staff only when necessary. The workflows provide staff with a clear picture of the status of each workflow step. ​ Improved Productivity - the offers process now takes 20 minutes rather than a week. This massive time saving allows University staff to focus on other important tasks, safe in the knowledge that the employee offers are being produced efficiently and securely. Back to Case Studies

Home Services Team Insight Company Contact Support & ProjECT Services Managed Services See More An aging infrastructure can impact a business in several ways, from unexpected system failures resulting in downtime, to an inability to leverage modern technology and collaboration solutions. Synergy will work with you to maximize your investments. Our solutions include upgrading networking and backup equipment, perimeter defenses, server upgrades and cloud adoption, and more. When the timing is ideal, we can evaluate your business requirements to determine if migration to the cloud is the right move for your business. And if you are in the cloud, we will help optimize your current cloud structure, so that your business can realize the various benefits that the cloud provides. Infrastructure Management Security awareness training The most important asset in your business is also the weak link in your business's network security, because they are frequently exposed to increasingly sophisticated attacks with fraudulent emails, texts, and voicemails masked as legitimate work products. Combined with the burden of maintaining growing and rapidly evolving compliance requirements across multiple industries and insurance carriers, it quickly becomes clear that it's time for a pro-active approach to your Security Awareness training needs. Synergy has services that can help, giving you measurable improvements and action plans to assist your users with becoming part of the solution instead of part of the problem. See More Business Continuity When the unthinkable happens, is your business prepared? Having a plan in place for when disaster strikes can make the difference between another successful year and significant business impact or worse. Synergy can help guide you to the right technology to provide you peace of mind within your budget. See More Service Desk Synergy has a dedicated service desk to assist when things go awry or to help with new setups or technology. Our service desk is available 24/7/365 and tickets can be logged in numerous ways making getting support a breeze. We are not a traditional help desk or a generic call center. We pride ourselves in our personalized approach to user support following a simple, but key, directive – think of us as your very own internal support desk. See More Project Services Infrastructure Upgrades An aging infrastructure can impact a business in a number of ways from unexpected system failures and resulting in downtime to an inability to leverage modern technology and collaboration solutions. Synergy will work with you to maximize your investments. Solutions include upgrading networking and backup equipment, perimeter defenses, server upgrades, and more. See More Cloud Adoption Migrating elements of your infrastructure and business technology to the cloud can be cost effective and reduce the risks and associated overhead of aging office-based systems. Synergy will work with you to leverage your cloud investments and to better understand and utilize the tools available to you. See More Cybersecurity Remediation At Synergy, we combine our deep industry knowledge with our end-to-end solutions for traditional and next generation technologies to assist you and your organization to be prepared with a plan and provide the proper support to help you recover. See More

Monthly Report Previews Synergy uses Revelation helpdesk to track usage of support for a Synergy Network Assurance Program or a pre-purchased block of time against a project. This web-based time tracking system is available for client access, and allows for real-time tracking when time is used. Furthermore, monthly reports will be sent detailing work completed and time used. Self Service Dashboard Classic Report Delivery Download a Copy

Home Services Team Insight Company Contact Training Platforms such as SharePoint, Nintex, and Facebook Workplace can be key to productive collaboration, communication, and cutting-edge management within your business. At Synergy, we believe that getting the most out of tools like SharePoint requires user training strategy with real-life experts who know the best practices and use them in their day to day work. Synergy offers training to all levels of users, and strives to cater all training not only to the tech at hand, but also how the tech can be used in your organization in a way that adheres to your business processes and governance guidelines. Training Offerings Include Who will be teaching? Synergy offers a real-world training team for all classes. This means that the trainer will not be a person who spends all of their time just reading about the topics at hand, just to regurgitate that information later. All of our trainers are not trainers by trade, but developers and solutions consultants who work with the products you are learning about every day. Because of this, we include best practices, common mistakes, and even tips & tricks in all of our classes. 'Real-World' Training Team All of our SharePoint training courses are written and taught by experienced consultants who have real-world SharePoint project experience. Each holds one or more industry-recognized certifications besides being a working professional in the subject they teach. Premium Courseware Materials Each SharePoint training class Synergy offers includes a comprehensive courseware book which is a distillation of our lecture content—all the presented slides and copies of our hands-on lab exercises. You’ll find it so useful you’ll want to keep it as a handy resource after the course is complete. Training The way You Want It We offer Private and Custom-crafted classes. Our Private classes have been designed to cover key SharePoint topics in as little as a single day. Both utilize our premium courseware materials. Our custom-crafted option includes branded materials and class content specific to your business needs. Let us know what kind of training your business requires and we’ll provide it. Usable Skills Day One You’ll come away from your training class with skills ready to put to work, right away. This is why much of our course content is comprised of hands-on exercises that take you, click-by-click, through just the sorts of situations where you will be using SharePoint on a daily basis. See Our Courses