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Senior Solutions Specialist

Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Protocols in place | Vaccination and Booster Required

Job Type: Full-time

Work Remotely: Occasional / This primarily is a Westport CT Office Based role

Salary: $75,000.00 - $85,000.00 per year plus benefits

 

Job Description:

Synergy is seeking a successful candidate who is a customer facing, Senior IT Engineer / Solutions Specialist. The ideal candidate should be highly energetic, a proactive self-starter, have a thirst for knowledge, a love of technology, be a team player and have excellent intrapersonal communication skills. This role will be responsible for providing tier 3+ technical and integration support to our customers (primarily remote but occasionally on-site in the tri-state area). The role will also require mentorship of more junior team members.

Roles & Responsibilities:

  • Supporting new and ongoing customer projects including service requests, onboarding of new users, configuration of new locations mostly relating to the Microsoft 365 and Azure stacks.

  • Administration and support of Microsoft 365, Azure and the occasional legacy OnPrem Server in addition to application support, acting as the external supplier liaison to help resolve internal customer issues.

  • Cloud migrations, infrastructure upgrade projects, and client advisory services.

  • Assisting proactively with alerts from a variety of monitoring tools and actioning repeat issues to identify resolve ongoing trends.

  • Supporting our client's issues related to both Physical and Virtualized Hardware, and Software, including general Help-desk administration, monitoring, and reporting.

  • Take ownership of difficult challenges, and drive solution delivery.

  • Project technical lead, working with and mentoring other team resources to ensure successful on-time delivery

  • Customer Relationship management

Qualifications

Required:

  • Proven experience (at least 6+ years) in the field

  • Demonstrated excellent time management skills

  • Strong written and verbal communications

  • Ability to solve practical problems

Solid/Deep Working knowledge of:

  • Windows Server OS (Versions 2012-Current)

  • Active Directory (OUs, GPOs)

  • Virtualization (Hyper-V, VMware)

  • TCP/IP Networking (LAN, WAN, DNS, Private/Public IP addressing, Subnetting)

  • Firewall management and core understanding of firewall principals (rule creation, NAT, IPsec Tunneling)

  • Project Experience with Server/Application upgrades and migrations.

  • Experience with RMM solutions (N-Able, SolarWinds, etc.) 

  • Understanding of basic scripting (Batch files, PowerShell)

  • Cybersecurity, compliance, and industry best practices 

  • Experience with IT Documentation management solutions (IT Glue).

Preferred:

  • Current industry related certification/s such as:

    • Microsoft 365 / Azure related certifications

    • CompTIA A+/N+ a positive

  • Hardware solutions - Datto, Unifi, WatchGuard, Sophos, Cato

  • Experience working with SharePoint

  • Experience with OnPrem to Cloud data Migration and associate third party tools

  • Experience working with Workflow tools (Nintex/Webcon/Power Automate)

  • Experience working on Mac OS

Company overview:

​With 25+ years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation.

What is it like working for Synergy?

We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA.

Interested?

Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field.