

case study

Copper River Shared Services
Streamlining Operations with WEBCON BPS
Industry

Business Strategy
Geography
Global

Consulting

Process Automation
technologies

WEBCON
Challenges/
Goals
Copper River Shared Services, part of the Copper River Family of Companies, was facing growing operational complexity. With 16 companies across industries like cybersecurity, healthcare, and construction, Copper River needed a unified system to centralize back-office services such as accounting, HR, and IT support. Initially, the organization relied on multiple tools like Nintex and Microsoft Power Automate for workflow automation. However, these tools fell short in supporting their intricate organizational structure, requiring constant workarounds and delivering limited results. Copper River needed a solution that was more flexible, scalable, and efficient.
Solution/
Approach
In search of a more robust workflow automation platform, Copper River turned to Synergy to implement WEBCON BPS. The transition to WEBCON allowed Copper River to standardize and simplify workflows across its diverse entities, providing significant improvements in efficiency. WEBCON's intuitive low-code platform offered:
A user-friendly interface for creating workflows, reducing the need for extensive IT involvement.
Streamlined development and deployment of complex workflows, eliminating the need for time-consuming workarounds.
Real-time feedback and process adjustments, enabling continuous improvement and agility.
Copper River leveraged WEBCON BPS to develop 10-12 new business applications within the first year, including intricate processes with multiple coordinated subprocesses—something they had previously considered impossible.

“My team feels significantly more productive. WEBCON BPS has been a game-changer over the last few months, enabling us to deliver solutions faster and more efficiently than ever before. We’re solving problems in ways we never thought possible.” —Kate Pickworth, Director of Enterprise Operations, Copper River Shared Services
Results
The move to WEBCON BPS transformed Copper River’s operational efficiency:
Faster development and deployment of workflows and forms.
A consistent, intuitive user experience across the entire family of companies.
Enhanced collaboration and communication across departments, with streamlined task management and reporting.
Reduction in time-to-market for new applications and processes, improving overall competitiveness.
Results

Development of 10 to 12 new business applications within the year
A new user-friendly and intuitive tool for workflow modeling: WEBCON Designer Desk
A consistent, intuitive user experience across the entire family of companies.


Overview
Copper River Shared Services replaced Nintex with WEBCON BPS to improve efficiency and flexibility in managing workflows across its diverse portfolio of companies. WEBCON's low-code platform allowed for smoother development and deployment, addressing the complex needs of Copper River’s multiple entities. The transition streamlined operations, reduced costs, and enabled faster, more agile application development. Notable improvements include better user experience, enhanced security, and the ability to handle complex processes, boosting overall business performance.
Challenges/Goals
Complex operational structure encompassing 16 companies from various industries
Initially used various solutions from companies like Nintex (workflow, forms) and Microsoft (Forms, Power Automate, Power Apps, SharePoint workflows). But those attempts were fraught with false starts, seemingly arbitrary limitations, and a near-constant need to invent workarounds.
Solution/Approach
Copper River can now build and maintain multiple solutions concurrently.
Copper River now has in-depth insights readily available with WEBCON
Summary Data
Copper River Shared Services, owned by the Native Village of Eyak, supports the Copper River Family of Companies, which participate in the SBA’s 8(a) program. Established in 2016, it provides essential back-office services like Accounting, HR, IT, Legal, Procurement, and more to its diverse companies.