costar - digital transformation

CoStar Partners with Synergy to Transform Their Digital Workplace

CoStar Group is a leading global provider in the commercial and residential real estate industry, specializing in information, analytics, and online marketplaces. Operating worldwide, CoStar Group partnered with Synergy to enhance their digital platforms using technologies such as SharePoint Online and LiveTiles. Renowned for its comprehensive data and innovative solutions, CoStar Group empowers businesses and individuals to make informed real estate decisions.

OVERVIEW:

In collaboration with CoStar Group, Synergy undertook a comprehensive overhaul of their intranet platform to align with the newly launched public-facing website. This involved designing and implementing four bespoke SharePoint Online templates that mirrored the updated branding and design elements. Synergy’s meticulous approach ensured that the intranet not only matched the external website aesthetically but also functioned seamlessly without the previous synchronization issues encountered with LiveTiles.

Goals / Challenges:

CoStar Group, a global real estate data leader, faced persistent issues with its intranet platform, LiveTiles, which struggled to keep pace with Microsoft updates—causing internal errors and diminishing user trust. The platform's instability, combined with its outdated design and limited flexibility, made it clear a modern, scalable solution was needed.

Key goals included:

• Brand Alignment: Match the design of CoStar’s new public website—ensuring visual consistency in color, layout, and theme.

• Platform Reliability: Eliminate technical errors stemming from LiveTiles’ poor compatibility with Microsoft updates.

• Modernization: Adopt SharePoint Online with full support for Modern templates and long-term governance in mind.

• User Empowerment: Enable business users to manage and update content independently—reducing IT burden and bottlenecks.Empowering teams to independently build, update, and manage their own solutions

Solution/Approach:

To bring CoStar’s intranet vision to life, Synergy partnered closely with internal stakeholders to architect a solution rooted in both technical stability and brand integrity. At the heart of the transformation was the development of four customized SharePoint Online templates, each designed to serve as a landing hub for key business areas and reflect CoStar’s refreshed visual identity.

Beyond the design, Synergy equipped CoStar with the tools, governance model, and training necessary to support content creation across multiple brand entities—reducing IT dependency and encouraging ownership at the team level.

Key solution components included:

• Customized Templates: Designed four distinct SharePoint Online templates tailored to functional and branding needs.

• Design Synchronization: Matched intranet themes, layouts, and UI elements to CoStar’s public-facing website for brand consistency.

• Collaborative Development: Worked hand-in-hand with CoStar’s internal team to ensure a seamless transition from LiveTiles.

• Empowerment Tools & Training: Enabled end users to independently manage content—supporting flexibility across CoStar’s varied business units.

"This project challenged us to deliver a scalable, precise solution tailored to CoStar's real estate data needs—showcasing Synergy’s commitment to creating impactful, industry-focused results."

—Andy Lock, Synergy Implementation Team

The Results: Faster, Smarter, More Agile

The move to WEBCON BPS marked a significant leap forward in Copper River’s operational maturity.

Key benefits included:

• Rapid development and deployment of new workflows and digital forms

• A consistent user experience across all 16 companies

• Improved cross-department collaboration, task tracking, and reporting

• Reduced time-to-market for launching new business applications

• Greater flexibility to model and manage complex processes using tools like WEBCON Designer Desk

CoStar Intranet designed by SYNERGY

INDUSTRY	GEOGRAPHY	CONSULTING	software
Real Estate	Global	SharePoint Consulting Custom Intranet Development	POWELL Microsoft 365

Ready to Elevate Your Intranet Experience?

At Synergy, we specialize in helping organizations turn outdated intranets into powerful digital workplaces—built for scale, simplicity, and impact. With deep expertise in Microsoft 365, SharePoint, and Powell 365, we deliver solutions that empower teams, streamline communication, and bring your brand to life from the inside out.

Let’s build an intranet your people will actually use—and love.

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