Copper River Shared Services - Webcon

How Synergy Helped Copper River Streamline Operations Across 16 Companies with WEBCON BPS

OVERVIEW:

Copper River Shared Services replaced Nintex with WEBCON BPS to improve efficiency and flexibility in managing workflows across its diverse portfolio of companies. WEBCON's low-code platform allowed for smoother development and deployment, addressing the complex needs of Copper River’s multiple entities. The transition streamlined operations, reduced costs, and enabled faster, more agile application development. Notable improvements include better user experience, enhanced security, and the ability to handle complex processes, boosting overall business performance.

Goals / Challenges:

Copper River Shared Services, the operational backbone of the Copper River Family of Companies, faced mounting complexity as it scaled to support 16 distinct businesses across industries like cybersecurity, construction, and healthcare. As the shared services provider for a fast-growing and diverse portfolio, Copper River needed to streamline internal workflows and standardize how services like HR, finance, IT, and legal were delivered.

Their existing toolkit—a mix of Nintex, Microsoft Power Automate, SharePoint workflows, and Power Apps—offered limited flexibility. Despite their best efforts, the team was frequently blocked by platform limitations, workflow inefficiencies, and a near-constant need for manual workarounds just to keep operations moving.

Key goals included:

• Unifying back-office operations across 16 companies with varied structures and needs

• Eliminating reliance on fragmented tools that created bottlenecks and inconsistent processes

• Reducing complexity by streamlining workflow development and deployment

• Empowering teams to independently build, update, and manage their own solutions

Solution/Approach:

In search of a more robust workflow automation platform, Copper River turned to Synergy to implement WEBCON BPS. The transition to WEBCON allowed Copper River to standardize and simplify workflows across its diverse entities, providing significant improvements in efficiency.

WEBCON's intuitive low-code platform offered:

• A user-friendly interface for creating workflows, reducing the need for extensive IT involvement.

• Streamlined development and deployment of complex workflows, eliminating the need for time-consuming workarounds.

• Real-time feedback and process adjustments, enabling continuous improvement and agility.

Copper River leveraged WEBCON BPS to develop 10-12 new business applications within the first year, including intricate processes with multiple coordinated subprocesses—something they had previously considered impossible.

"My team feels significantly more productive. WEBCON BPS has been a game-changer over the last few months, enabling us to deliver solutions faster and more efficiently than ever before. We’re solving problems in ways we never thought possible.”

— Kate Pickworth, Director of Enterprise Operations, Copper River Shared Services

The Results: Faster, Smarter, More Agile

The move to WEBCON BPS marked a significant leap forward in Copper River’s operational maturity.

Key benefits included:

• Rapid development and deployment of new workflows and digital forms

• A consistent user experience across all 16 companies

• Improved cross-department collaboration, task tracking, and reporting

• Reduced time-to-market for launching new business applications

• Greater flexibility to model and manage complex processes using tools like WEBCON Designer Desk

INDUSTRY	GEOGRAPHY	CONSULTING	software
Business Strategy	USA	Process Automation	WEBCON

Ready to Simplify Complex Workflows?

At Synergy, we help organizations like Copper River streamline operations with scalable, low-code solutions like WEBCON BPS. Whether you're managing a multi-entity structure or looking to replace fragmented tools, we’ll help you build agile, future-ready processes that work the way your business does.

Let’s make your operations more efficient—without the workarounds.

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