Search Results

As we turn the page and start a new chapter in 2025, one thing is clear: OpenAI’s ChatGPT developments are shaping the future of artificial intelligence, particularly for business applications. At Synergy, we see these advancements as pivotal not just in the broader AI landscape, but specifically in how businesses can harness ChatGPT to innovate, automate, and thrive. The recent updates from OpenAI offer a glimpse into what’s next, and staying ahead of these changes is essential for any organization looking to remain competitive in the digital age. Here’s what’s coming from OpenAI, and why businesses should start preparing now. Read more, or click the links below to jump to a section: ChatGPT is Getting Smarter, Faster, and More Affordable Voice-to-Voice Interactions Are Here The O1 Model and What It Means for Businesses ChatGPT Customization Made Easier The Future of ChatGPT Why Human Creativity Still Matters in an AI-Driven World Preparing for the ChatGPT-Driven Future ChatGPT is Getting Smarter, Faster, and More Affordable We’ve always advocated for AI adoption, but what OpenAI is doing with ChatGPT is truly groundbreaking. OpenAI has drastically reduced the cost of using ChatGPT while making it far more powerful. With token limits for interactions soaring to 10,000 per minute and a 50% reduction in cost, businesses can now engage with ChatGPT in a way that was previously unimaginable. This marks a critical turning point. Businesses must now see ChatGPT not just as a tool for occasional use, but as a core part of their AI strategy. Whether it’s customer service, content generation, or data analysis, the affordability and power of ChatGPT open new possibilities. The takeaway is that intelligence is not only getting cheaper but smarter—offering greater value for businesses of all sizes. Real-Time API for ChatGPT: Voice-to-Voice Interactions Are Here One of the most exciting developments in the OpenAI space is the introduction of a real-time API for ChatGPT, enabling voice-to-voice interactions. This is a game-changer. Imagine ChatGPT not just handling text-based queries, but engaging in real-time conversations with your customers, suppliers, or partners. This is no longer a distant future—it’s happening now. From handling customer support calls to managing complex requests like flight rebookings or subscription cancellations, voice-to-voice ChatGPT can automate high-volume, repetitive interactions. Businesses that adopt this technology will see a profound shift in how they engage with customers. Real-time conversations via ChatGPT offer faster resolutions, greater personalization, and lower costs—enabling companies to focus their human workforce on more strategic, high-value tasks. While tokens for voice interactions are priced higher than text—around $18 per hour—this remains a cost-effective solution for many businesses. We believe this is a small price to pay for the level of efficiency and customer satisfaction that ChatGPT can bring. ChatGPT’s Evolution: The O1 Model and What It Means for Businesses We’re particularly excited about the upcoming “O1” model, which represents the next major leap in the evolution of ChatGPT. OpenAI’s O1 promises to outshine its predecessors, including the GPT-4 model currently in use. This leap in performance will allow businesses to unlock even more powerful and sophisticated use cases for ChatGPT. The O1 model isn’t just an incremental improvement, but a transformational one. During OpenAI’s recent demonstration, they used O1 to program a drone in real-time—a powerful showcase of what ChatGPT could soon be capable of. O1 will be a major asset for businesses in industries like logistics, manufacturing, and software development. With its ability to perform complex, real-time tasks, O1 will allow companies to automate workflows that were once thought too complicated for AI. Businesses should start planning for how they can integrate the O1 model into their operations. The capabilities it offers will expand the range of tasks that can be handled by AI, moving beyond simple text-based interactions to more dynamic and multi-faceted applications. Fine-Tuning ChatGPT: Customization Made Easier Another major development is the ability to fine-tune models more easily. This is one of the most important advancements for businesses looking to customize AI to meet their specific needs. OpenAI is making it simpler to fine-tune ChatGPT for industry-specific tasks or business functions, allowing companies to create models that deliver precisely what they need without relying on extensive third-party support. We see this as a huge advantage for businesses that have unique requirements. Whether you’re fine-tuning ChatGPT to handle specialized customer queries, support product recommendations, or analyze industry-specific data, the customization options are becoming more accessible. This democratization of AI customization will put powerful tools in the hands of more businesses, leveling the playing field and enabling smaller companies to compete with larger enterprises. The Future of ChatGPT: Autonomous Agents Are on the Horizon We see the rise of autonomous agents—powered by ChatGPT—as one of the most exciting developments in AI. OpenAI is combining the fine-tuning capabilities of ChatGPT with real-time voice-to-voice APIs to create autonomous agents that can handle complex tasks without human intervention. These agents could work overnight, handling everything from customer support to system maintenance, enabling businesses to operate 24/7 without human oversight. Autonomous agents will redefine how businesses approach operations. The integration of ChatGPT-powered agents into daily workflows will significantly boost productivity while reducing costs. Whether it’s automating routine tasks or handling complex workflows, these agents will offer a level of flexibility and scalability that human teams simply can’t match. Why Human Creativity Still Matters in an AI-Driven World While we’re excited about the advancements ChatGPT and AI, we also recognize the irreplaceable value of human creativity and problem-solving. AI, including ChatGPT, can take on more tasks, but it can’t replicate the human touch when it comes to creativity, empathy, or complex decision-making. Businesses will need to strike a balance between AI-powered automation and human-driven innovation. ChatGPT will complement, not replace, human roles. AI can free up human teams to focus on the strategic and creative aspects of their work, while leaving the more routine and repetitive tasks to AI. Preparing for the ChatGPT-Driven Future As 2025 begins, the advancements we’re seeing from OpenAI’s ChatGPT are shaping up to be some of the most significant AI developments yet. Businesses need to prepare now if they want to stay competitive in this rapidly changing landscape. Whether it’s through adopting real-time voice interactions, planning for the O1 model, or deploying autonomous agents, the future of AI is here—and it’s moving fast. At Synergy, we’re working closely with our clients to ensure they’re ready to take advantage of these new tools. The businesses that successfully integrate ChatGPT into their operations will see tremendous benefits in efficiency, customer satisfaction, and innovation. Want to learn more? Reach out today to speak with one of Synergy's AI experts.

In the ever-evolving landscape of digital transformation, businesses leveraging Microsoft tools often consider Microsoft Power Platform as a natural extension of their existing ecosystem. With its seamless integration capabilities and user-friendly interface, Power Platform is undoubtedly a strong contender for organizations already embedded in Microsoft’s environment. However, while Power Platform offers compelling advantages, it’s not a one-size-fits-all solution. For businesses with more complex workflows or unique industry requirements, alternatives like WEBCON provide additional flexibility, scalability, and advanced features to address enterprise-grade needs. This article explores whether Power Platform is the right choice for your business or if exploring alternatives like WEBCON might better align with your goals. Read on to learn more, or use one of the links below to jump directly to a section: What Is Microsoft Power Platform? What Is WEBCON? Key Differences Between Power Platform and WEBCON When to Choose Power Platform vs. WEBCON Pros and Cons of Power Platform Pros and Cons of WEBCON How to Choose the Right Tool for Your Organization What Is Microsoft Power Platform? Microsoft Power Platform  is a comprehensive suite of low-code tools designed to revolutionize how businesses create applications, automate workflows, and gain insights from data. Its core offerings include: Power Apps:  Empower users to develop custom applications without the need for extensive coding knowledge, making it ideal for addressing unique business challenges. Power Automate:  Streamline repetitive tasks and connect workflows across departments to improve efficiency and reduce manual errors. Power BI:  Leverage powerful analytics tools to transform raw data into actionable insights, driving data-informed decisions at all levels of an organization. What sets Power Platform apart is its seamless integration with the broader Microsoft ecosystem, including tools like Microsoft 365, Teams, and Dynamics 365. This interconnected framework allows businesses to amplify their existing investments in Microsoft technologies, ensuring a unified and productive environment. For organizations looking to innovate quickly and remain agile, Power Platform’s flexibility, combined with its low-code interface, makes it a standout choice. Its user-friendly nature ensures accessibility for non-developers, while its robust features cater to more complex enterprise needs. What Is WEBCON? WEBCON is a comprehensive process automation platform designed to meet the needs of enterprise-level workflows. It offers tools that enable organizations to streamline operations, adapt to changes, and scale effectively. Its key components include: WEBCON BPS (Business Process Suite):  A unified platform that combines workflow automation, document management, and real-time reporting, simplifying end-to-end process control. InstantChange™ Technology:  This unique feature allows businesses to make real-time updates to workflows without any downtime, ensuring agility and responsiveness in dynamic environments. Enterprise Scalability:  WEBCON excels in managing complex, multi-department workflows, making it an excellent choice for large organizations. What sets WEBCON apart is its focus on flexibility and governance. It supports integration with diverse third-party systems, ensuring compatibility within complex IT ecosystems. Additionally, it balances advanced customization tools for developers with accessibility features for non-technical users. For industries with strict compliance needs, such as healthcare, finance, or manufacturing, WEBCON provides robust audit trails and ensures adherence to regulatory standards. Businesses can maintain transparency and accountability while automating critical operations. Organizations looking for a platform that grows with them will find WEBCON’s adaptability and enterprise-grade tools unmatched. When to Choose Power Platform vs. WEBCON When to Choose Power Platform Organizations Invested in Microsoft Tools:  Power Platform integrates seamlessly with Microsoft 365, Teams, and Dynamics 365, making it the ideal choice for businesses already using Microsoft’s ecosystem. Quick, Small-to-Medium Workflow Automation:  Designed for rapid deployment, Power Platform is perfect for automating straightforward workflows without extensive setup or technical expertise. Data-Driven Decision-Making:  With Power BI, businesses gain access to powerful analytics and visualization tools that provide actionable insights to inform strategy. Use Case:  An HR team can use Power Automate to transform their employee onboarding process. By connecting Microsoft Teams with automated workflows, they can simplify task management, document sharing, and communication. As soon as a new hire is added to the system, the workflow can trigger automated email notifications, schedule onboarding meetings, and provide instant access to necessary resources via Teams channels. When to Choose WEBCON Enterprises with Complex Processes:  WEBCON is designed for organizations that manage intricate, multi-step workflows spanning multiple departments and teams. Real-Time Workflow Adjustments:  InstantChange™ Technology allows businesses to make immediate updates to workflows without downtime, ensuring agility in fast-paced environments. Prioritizing Flexibility and Scalability:  WEBCON offers unparalleled scalability, making it ideal for companies that anticipate growth or operate across diverse sectors with varying process needs. Use Case:  A manufacturing firm can use WEBCON BPS to automate its supply chain approval process. The platform enables real-time tracking of purchase orders, automates multi-departmental approval workflows, and provides comprehensive reporting to ensure transparency. This not only reduces bottlenecks but also enhances collaboration and decision-making efficiency. Pros and Cons of Power Platform Pros Seamless Integration with Microsoft Tools:  Power Platform’s ability to natively integrate with Microsoft 365, Teams, and Dynamics 365 makes it a natural choice for organizations already using Microsoft products. This integration streamlines workflows and reduces the need for third-party tools. User-Friendly for Non-Developers:  The low-code nature of Power Platform enables non-technical users to design and implement workflows and applications, democratizing automation across teams. Advanced Analytics Through Power BI:  Power BI provides robust data visualization and analytics, empowering organizations to make data-driven decisions with ease. Cons Limited Flexibility for Complex Processes:  While great for simple-to-medium workflows, Power Platform’s capabilities can fall short when addressing highly customized or intricate processes. Scalability Challenges for Large Enterprises:  Power Platform’s performance may be constrained when scaling up to manage enterprise-level workflows with heavy volumes or complex integrations. Pros and Cons of WEBCON Pros Handles Intricate Workflows Efficiently:  WEBCON is specifically built to manage complex, multi-step processes that span various departments. It simplifies coordination, eliminates bottlenecks, and enhances operational efficiency for large-scale enterprises. Real-Time Process Updates with InstantChange™:  This innovative feature enables businesses to make immediate updates to workflows without downtime. Organizations can respond to evolving requirements and unforeseen changes instantly, ensuring agility. Flexible Deployment Options:  WEBCON supports on-premises, cloud, and hybrid deployments, giving organizations the freedom to choose a setup that aligns with their infrastructure, compliance requirements, and scalability needs. Cons Steeper Learning Curve for New Users:  The platform’s advanced features and customization options may require significant training for teams unfamiliar with enterprise-grade automation tools. However, this is often offset by the platform’s long-term benefits. Overkill for Simple, Small-Scale Workflows:  For smaller businesses or straightforward processes, WEBCON’s comprehensive features might be excessive, making simpler tools more cost-effective and practical. How to Choose the Right Tool for Your Organization When selecting between Power Platform and WEBCON, consider the following key factors to ensure the best fit for your organization: Business Size Power Platform is often the go-to choice for smaller teams or organizations already embedded within the Microsoft ecosystem. Larger enterprises managing complex operations, however, will find WEBCON’s scalability and flexibility more advantageous. Integration Needs For businesses heavily reliant on Microsoft 365, Teams, and Dynamics 365, Power Platform’s native integrations are a strong advantage. On the other hand, WEBCON’s ability to integrate seamlessly with diverse third-party systems makes it better suited for organizations operating across varied IT environments. Process Complexity Power Platform works well for straightforward workflows, but WEBCON’s sophisticated tools, such as InstantChange™ Technology, are designed for intricate, multi-department processes that demand real-time updates and customization. Scalability While Power Platform can handle small-to-medium workflows, WEBCON’s enterprise-grade scalability ensures smooth performance as businesses grow or expand their process automation needs across departments and geographies. By carefully evaluating these factors, businesses can align their platform choice with their operational goals and future requirements. Final Thoughts: Choosing the Best Fit for Your Needs Both Power Platform and WEBCON offer unique strengths that cater to different organizational needs. Power Platform shines in environments heavily invested in Microsoft tools, offering user-friendly automation and robust analytics. It is particularly well-suited for small-to-medium workflows that benefit from its seamless integration within the Microsoft ecosystem. On the other hand, WEBCON emerges as the ideal choice for enterprises with complex processes and a need for real-time adaptability. Its enterprise-grade scalability and InstantChange™ Technology provide unmatched flexibility, ensuring it can handle intricate, multi-department workflows with ease. For industries with stringent compliance and governance requirements, WEBCON stands out as the superior choice, combining robust process automation with comprehensive regulatory support. By carefully evaluating your organization’s specific requirements—from workflow complexity to integration needs and scalability—you can select the tool that not only optimizes processes but also drives sustained success and growth. Still not sure which platform is right for your business? Let our experts help you. Contact us today  for a personalized consultation and discover how process automation can transform your operations.

Synergy Asia Pacific Region is pleased to announce it has been named a winner in the 2020 Nintex Partner Awards within the Business Continuity category. Synergy was recognized for its proven ability to accelerate digital transformation and results for organizations across industries by leveraging the easy, powerful, and complete capabilities of the Nintex Process Platform. “We’re excited to recognize Synergy Asia Pacific as a winner of the 2020 Nintex Partner Awards,” said Nintex CEO Eric Johnson. “Thanks to channel partners, like Synergy, more people are benefiting from valuable automation like digital forms, workflow, RPA, and eSignatures to improve business processes.” Organizations around the world are digitally transforming the way people work with the process management and automation capabilities of the Nintex Process Platform, including: Nintex Promapp® for process mapping; robotic process automation (RPA) with Nintex RPA; workflow automation, digital forms, and mobile apps with Nintex Workflow, Nintex Forms, and Nintex Mobile Apps; document automation with Nintex Drawloop DocGen®; and e-Signatures with Nintex Sign™ powered by Adobe Sign. To learn more about Synergy’s partnership with Nintex, visit our Partner page .

Synergy, a forefront leader in digital strategy and transformation services, is excited to announce our achievement of the Microsoft Solutions Partner | Digital & App Innovation designation. This esteemed recognition highlights our proficiency in delivering innovative application solutions and digital transformation services that drive growth and efficiency for our clients. The Microsoft Solutions Partner | Digital & App Innovation designation is awarded to partners who excel in modernizing applications, developing innovative digital solutions, and leveraging cloud technologies. This accolade underscores our dedication to helping businesses adapt and thrive in the digital age. “We are honored to receive this designation from Microsoft,” said Jason Blair, Principal of Synergy. “This achievement is a reflection of our team’s hard work and expertise in digital innovation. We are committed to providing our clients with cutting-edge solutions that foster growth and enhance operational efficiency.” As a Microsoft Solutions Partner, Synergy will continue to offer exceptional services in: App Modernization: Transforming legacy applications into modern, scalable solutions. Digital Transformation: Implementing innovative digital strategies to drive business success. Cloud Solutions: Utilizing Microsoft Azure to build, deploy, and manage applications seamlessly. Custom App Development: Creating tailored applications that meet unique business needs. This recognition reinforces our position as a trusted advisor in IT services, showcasing our ability to deliver transformative solutions that meet the dynamic needs of our clients. For more information about our Digital & App Innovation services or to learn how we can support your business, please  contact us . About Synergy Synergy specializes in digital strategy and transformation services, helping businesses achieve their modernization and efficiency goals. Our team of experienced professionals is dedicated to delivering innovative technology solutions that empower organizations to succeed in a data-driven world.

Synergy, a leader in digital strategy and transformation services, proudly announces our achievement of the Microsoft Solutions Partner | Data & AI designation. This prestigious recognition underscores our expertise in delivering top-tier data and AI solutions, driving modernization and efficiency for our clients. The Microsoft Solutions Partner | Data & AI designation is awarded to partners who demonstrate excellence in data analytics, artificial intelligence, and machine learning. This acknowledgment reflects our commitment to helping businesses harness the power of data to innovate and thrive. “We are excited to receive this designation from Microsoft,” said James Beck, CEO of Synergy. “This recognition is a testament to our team’s dedication to providing cutting-edge solutions. We remain committed to empowering our clients with the insights and tools needed for success in a data-driven world.” As a Microsoft Solutions Partner, Synergy will continue to offer exceptional services in: Data Analytics: Turning raw data into actionable insights. Artificial Intelligence: Implementing AI-driven solutions to enhance business operations. Machine Learning: Developing predictive models for informed decision-making. Cloud Solutions: Leveraging Microsoft Azure for scalable, secure data solutions. This recognition reinforces our position as a trusted advisor in IT services, showcasing our ability to deliver transformative solutions that meet the dynamic needs of our clients. For more information about our Digital & App Innovation services or to learn how we can support your business, please  contact us . About Synergy Synergy specializes in digital strategy and transformation services, helping businesses achieve their modernization and efficiency goals. Our team of experienced professionals is dedicated to delivering innovative technology solutions that empower organizations to succeed in a data-driven world.

Leadership is evolving. The days of command-and-control frameworks are fading, replaced by approaches better suited to today’s dynamic and complex world. As leaders grapple with market disruptions, remote collaboration, and diverse, creative workforces, a transformative model is emerging: AI-augmented leadership. In this model, technology and humanity are not at odds but work hand-in-hand to elevate the qualities we value most in leadership: awareness, wisdom, and compassion. By embracing AI’s potential, leaders can focus on human connection and decision-making that resonate deeply within their organizations. Breaking Free from Traditional Leadership Traditional leadership, rooted in authority and transactional decision-making, often undervalues the human elements that drive true engagement: empathy, insight, and courage. While these methods may still have their place, they risk alienating teams in today’s environment of autonomy and creativity. Enter the AI-augmented leader: someone as technologically savvy as they are emotionally grounded. These leaders leverage AI-driven tools to access real-time data and actionable insights while remaining attuned to the human challenges their teams face. This approach marks a fundamental shift from the hierarchical leadership of old to a model that integrates data-driven precision with emotional intelligence. The AI-Human Partnership in Action At the heart of AI augmentation lies a powerful partnership between human discernment and machine efficiency. On one side, leaders bring context, complexity, and compassion to the table. On the other, AI contributes its ability to process vast amounts of data, uncover hidden patterns, and deliver timely suggestions. For example, when crafting a product launch strategy, an AI-augmented leader might use AI tools to analyze market trends, customer sentiment, and competitor strategies. With these insights in hand, they are free to focus on higher-order thinking: aligning the strategy with team values, considering ethical implications, and fostering team buy-in. This synergy doesn’t replace human leadership; it enhances it. Leaders become more effective by balancing analytics with emotional intelligence, creating a decision-making process that is both data-informed and deeply human. Awareness: A Broader Perspective with AI Awareness in leadership is about more than just understanding surface-level issues. It involves grasping broader contexts, such as company culture, economic conditions, and team dynamics. While general social awareness is irreplaceable, AI tools can illuminate blind spots. For instance, sentiment analysis platforms like Read.ai evaluate meeting effectiveness and provide actionable feedback based on participant contributions. These tools help leaders notice subtle patterns, such as emerging stress points or shifting team morale, which might otherwise go unnoticed. Armed with this knowledge, leaders can engage more meaningfully, addressing issues proactively and fostering a more connected workplace. Wisdom: Human Judgment Meets AI Insights Wisdom in leadership stems from the ability to ask the right questions and make decisions that prioritize long-term sustainability over short-term gains. While AI excels at delivering data-driven answers, human leaders remain uniquely positioned to frame those questions in ways that reflect moral principles, organizational values, and the nuances of human connection. For example, a leader facing a complex decision might rely on AI to provide predictive insights and scenario analyses. But the ultimate choice requires human discernment—balancing profitability with ethics, team welfare, and customer satisfaction. By blending AI insights with reflective judgment, leaders craft strategies that resonate on both practical and emotional levels. Compassion: Using AI to Foster Connection Compassion is the cornerstone of human-centered leadership. It enables leaders to connect with their teams on a personal level, demonstrating empathy and understanding. Without it, leadership risks feeling cold and robotic. AI can serve as a valuable ally in fostering compassion. Tools that detect early signs of burnout or dissatisfaction—such as analyzing workload patterns or customer feedback trends—empower leaders to address issues before they escalate. For example, a leader who identifies rising stress levels within their team can proactively offer support, resources, or adjustments to workloads, ensuring every team member feels valued and supported. This blend of data-driven awareness and authentic human response fosters a culture of care, helping teams thrive in even the most challenging environments. The Path Forward: Human Potential Elevated by Technology AI is not here to replace leaders but to elevate them. By leveraging AI’s strengths—processing data, identifying trends, and offering predictive insights—leaders can unlock new dimensions of trust, inspiration, and clarity. This is more than a shift; it’s a transformation that brings us closer to leadership that is profoundly human at its core. As AI advances, the leadership archetype will not simply shift; it will expand. When implemented thoughtfully and ethically, AI empowers leaders to see more clearly, think more deeply, and respond with greater empathy than ever before. The AI-augmented leader is not a futuristic fantasy but an emerging reality, promising a more aware, wise, and compassionate form of leadership that can transform organizations and communities alike.

Are you ready to become a Microsoft Teams power user? Let's dive into some advanced meeting setup features that many people overlook but can significantly enhance your Teams experience. By utilizing these features, you can make your meetings more organized, efficient, and engaging for everyone involved. 1. Configure Meeting Settings Before Sending Invites When creating a Teams meeting, you can adjust various settings to ensure a smooth experience. One useful option is deciding if participants need to respond with their attendance. This helps you avoid the flood of RSVP emails that can clutter your inbox. Simply configure this setting while setting up the meeting to stay focused and organized. Another useful setting is determining whether the meeting will be visible to others. You can make the meeting private or public, depending on the audience. This is particularly helpful when you need to control who knows about the meeting, which can be important for confidential discussions. Don't forget about the option to add co-organizers. Adding co-organizers allows others to help manage the meeting, share responsibilities, and ensure that everything runs smoothly, even if you need to step away. This feature is particularly valuable for large or recurring meetings where multiple people may need to take on a leadership role. 2. Make Use of the Options Panel The options panel is a goldmine for streamlining your meetings. If you don't see it open on the right side when setting up a meeting, click the option button. From here, you can customize several key settings: Lobby Control : Decide who can bypass the lobby. This prevents the need to manually admit each participant, which can be especially handy if people are running late. You can set the lobby to allow everyone, only people in your organization, or even specific guests. Microphone and Camera Settings : You can enable or disable microphones and cameras for participants, while organizers and co-organizers retain full control. This is particularly useful if you want to reduce distractions during the meeting, such as background noise or unintentional video sharing. Unmute Participants : If the discussion calls for more participation, you can allow participants to unmute themselves at key moments. This is great for Q&A sessions or interactive discussions where participant input is encouraged. Alternatively, you can keep participants muted to maintain order during presentations. Chat Controls : Want to limit distractions? You can turn the meeting chat off entirely or only allow it to function during the meeting itself. This helps participants focus on the discussion without being sidetracked by side conversations. You can also set it so that only organizers can post messages, which is useful for keeping the chat relevant and on-topic. Screen Sharing Permissions : Set rules for who can share their screen or present during the meeting. This is particularly useful for large-scale gatherings to prevent accidental interruptions. You can restrict screen sharing to just the presenters or allow anyone to share, depending on the nature of your meeting. Screen sharing permissions can help avoid disruptions and keep the meeting flowing smoothly. 3. Use Breakout Rooms for Smaller Group Discussions Breakout rooms are an excellent feature for splitting a larger meeting into smaller, more focused groups. You can use breakout rooms for brainstorming sessions, team activities, or detailed discussions. As the organizer, you can set up breakout rooms ahead of time or create them during the meeting itself. Once the breakout rooms are active, you can move between them to monitor progress, provide guidance, or answer questions. This feature is especially useful in training sessions or workshops where smaller group interactions can lead to more productive outcomes. 4. Automatic Meeting Recording If you've agreed to record a meeting but often forget to hit the record button, Teams has your back. Enable the option for automatic recording, and Teams will start recording as soon as the meeting kicks off. This way, even if you're organizing but can't attend, a recording will still be available for review. Automatic recording is also helpful for capturing important information, such as decisions made or action items assigned. Participants who couldn't attend the meeting can watch the recording later to catch up, ensuring everyone stays on the same page. You can also share the recording with those who need to refer back to specific parts of the meeting for clarity. 5. Utilize Meeting Notes for Better Follow-Up Teams allows you to take meeting notes directly within the meeting interface . This is a great way to keep track of key points, decisions, and action items without needing to switch between different applications. You can start taking notes before the meeting even begins and add to them throughout the session. Meeting notes are saved with the meeting and can be accessed by all participants afterward. This feature makes it easy for everyone to review what was discussed and what follow-up actions are required. It also helps ensure that nothing important is forgotten or overlooked. 6. Polls and Q&A for Engagement Another feature to consider is using polls and Q&A to engage participants during your Teams meetings. Polls can be created in advance or during the meeting to gather opinions, vote on options, or check participants' understanding. This is particularly useful in decision-making scenarios where you need input from everyone quickly. The Q&A feature allows participants to submit questions during the meeting. This keeps the discussion organized and ensures that all questions are addressed. As the organizer, you can moderate questions, prioritize important ones, and ensure everyone gets their answers. Wrapping Up These Teams settings and features may seem minor, but mastering them can significantly enhance both your productivity and the quality of your meetings. By controlling who can share, managing participants, and automating routine actions, you can lead your meetings more efficiently and with fewer disruptions. Using additional tools like breakout rooms, meeting notes, and polls can make your meetings even more engaging and effective. By incorporating these features, you can ensure that all participants are involved, informed, and ready to contribute. Mastering Microsoft Teams is about making meetings work for you, not the other way around. Interested in learning more about how you can maximize your Teams efficiency? As experienced longtime Microsoft partners, we're here to help you make the most of your investments - reach out today to speak with a SYNERGY expert.

Traditionally, Microsoft Teams and Outlook calendars have operated as separate entities, creating challenges for users navigating between the two platforms. The disparity often led to confusion, inefficiencies, and a fragmented experience when scheduling meetings or managing events. The introduction of the new Microsoft Teams calendar marks a transformative step, bridging the gap by integrating Outlook's robust functionality directly into Teams. This integration not only simplifies workflows but also enhances collaboration and organization. Here’s how you can leverage the new calendar to its full potential. Why the New Teams Calendar Matters The new Teams calendar offers: A modernized interface similar to Outlook. Enhanced meeting insights. Integration of shared calendars and scheduling assistants. Flexible work hour and location settings. Improved event filtering and printing options. Activating the New Teams Calendar Getting started with the new Teams calendar is straightforward. This feature allows you to switch seamlessly between the old and new experiences, ensuring you can adapt at your own pace. Open Microsoft Teams. Navigate to the calendar tab on the left-hand menu. Enable the new calendar view: Look for a toggle slider on the right-hand side. Switch it on to activate the updated experience powered by Outlook. If you wish to revert to the old calendar, simply toggle the slider off and provide feedback if desired. Otherwise, use the Skip Feedback button to revert back to the old calendar. Exploring Key Features Enhanced Event Creation and Management The new Teams calendar makes scheduling and managing events more intuitive than ever. Its Outlook-powered interface ensures familiarity for existing Outlook users. Creating Events:  Easily schedule meetings by clicking "New Event" or double-clicking directly on the calendar. Add essential details such as titles, attendees, and agendas. You can also include modern attachments from OneDrive and integrate Microsoft Loop components for collaborative meeting notes. Viewing Insights:  Access related emails or files directly within the meeting details, providing a comprehensive view to prepare for your discussions effectively. Shared Calendar Access Managing shared calendars has become a breeze, enhancing visibility and coordination across teams. Viewing Shared Calendars:  Find "My Calendars" on the left panel, which now includes shared calendars from colleagues or groups. Adding Shared Calendars:  Use Outlook (web or desktop) to add colleagues’ calendars. Navigate to the calendar section, click "Add Calendar," and select "From Directory." After a brief sync, these calendars will appear in Teams. Setting Work Hours and Locations Customizing your availability is now more flexible, making it easier for colleagues to schedule meetings that align with your preferences. Customizing Availability:  Access calendar settings via the three-dot menu. Specify work hours and indicate whether you’ll be in the office or working remotely. Real-time Visibility:  Your calendar will display office or remote icons, helping colleagues plan in-person meetings more efficiently. Using the Scheduling Assistant Planning meetings has never been simpler. The scheduling assistant provides a clear overview of everyone’s availability, including in-person options. Open a new event. Click "Find a Time" to view colleagues' schedules. Select "In-person Event" to identify shared office hours for face-to-face meetings. Filtering and Viewing Options The revamped calendar offers flexible viewing options to suit your needs. Switch between day, week, work week, or month views. Adjust time intervals (e.g., 60-minute slots) for a clearer view of your schedule. Filter events by type, such as appointments, meetings, or in-person events. Printing and Exporting Calendars For those who prefer physical copies or need to share schedules, the printing and exporting features are invaluable. Use the three-dot menu to print detailed agendas, including meeting IDs and passcodes. Generate calendar views for specific weeks or months and share them with your team. Tips for Optimizing Your Calendar Make the most of the new calendar with these practical tips: Personalize Time Zones:  Adjust settings to display multiple time zones if you collaborate with global teams. Enable Weather Insights:  Add your location to view local weather alongside your schedule, ensuring you’re prepared for the day. Quick Updates:  Right-click on a specific day to adjust work locations, such as switching from office to remote for ad-hoc changes. Final Thoughts The new Microsoft Teams calendar streamlines scheduling, offers deeper insights, and improves collaboration across teams. By leveraging these features, you can eliminate the hassle of juggling between apps and focus on meaningful interactions. Activate the new calendar today and take control of your schedule like never before. Partnering with Synergy ensures that you’re making the most out of your Microsoft 365 tools, including the new Teams calendar. Let us help you transform your workflows and elevate your team’s efficiency. Contact Synergy today .

(Source: Microsoft ) Microsoft recently introduced AI-powered agents in SharePoint, aimed at simplifying how organizations interact with their content. These agents, now generally available, empower users to swiftly access insights and make informed decisions by leveraging the wealth of information stored within SharePoint sites. Understanding SharePoint Agents SharePoint agents  are AI-driven assistants tailored to specific tasks and subjects, providing precise answers and insights to support effective decision-making. Each SharePoint site includes a default agent that utilizes the site's content. Users can also create custom agents that access selected information across multiple sites, folders, or individual files.  Creating Custom Agents Developing a custom agent in SharePoint is straightforward: Navigate to SharePoint : Log in to Microsoft 365 and access the desired SharePoint site. Select Content : Choose specific files, folders, or entire sites that the agent should reference. Create the Agent : Click on "Create an Agent" from the menu. Customize : Assign a name, image, and description to the agent. You can also define its behavior, such as the tone of responses and sample prompts. This process enables users to tailor agents to their unique needs, ensuring that the AI provides relevant and accurate information.  Integration with Microsoft Teams SharePoint agents can be seamlessly integrated into Microsoft Teams, enhancing collaboration: Sharing Agents : Users can share agents via email or within Teams chats by copying a link to the agent. Interaction : In Teams, users can interact with the agent by @mentioning it in a chat, allowing the agent to provide information and answer questions based on its configured knowledge sources. This integration ensures that team members have access to critical information within their primary communication platform.  Security and Permissions Microsoft emphasizes data security with SharePoint agents: Adherence to Permissions : Agents respect existing SharePoint permissions, ensuring users access only information they are authorized to view. Data Protection : Agents operate within the secure boundaries of Microsoft 365, maintaining high standards of data privacy and security. This approach prevents oversharing of sensitive information and maintains organizational data integrity.  Real-World Applications Organizations are leveraging SharePoint agents in various ways: Accelerating Customer Support : Companies like Eaton have created agents for process documentation and knowledge sharing, aiding IT and engineering teams by simplifying information retrieval and enhancing efficiency. Onboarding New Employees : Custom agents assist new hires by providing access to essential information, helping them acclimate more quickly. Product Support : Agents based on product documentation serve as a 24/7 first line of triage for handling issues, offering trend analysis, root cause analysis, and more. These applications demonstrate the versatility and impact of SharePoint agents across different business functions.  Getting Started To begin utilizing SharePoint agents: Access Your SharePoint Site : Log in to your Microsoft 365 account and navigate to the relevant SharePoint site. Interact with the Default Agent : Click on the Copilot icon to start interacting with the site's default agent. Create Custom Agents : Select specific files or folders and use the "Create an Agent" feature to develop a custom agent tailored to your needs. By integrating AI-powered agents into SharePoint, Microsoft is enhancing productivity and collaboration, enabling users to harness their organization's knowledge more effectively.

At Synergy, it's our belief that the modern workplace requires a combination of powerful tools and smart usage to stay productive and efficient. Microsoft Teams is at the heart of many organizations' communication and collaboration strategies, but are you getting the most out of it? Some Teams features that often go underutilized can actually greatly enhance the user experience. Below are some tips we recommend to optimize your day-to-day use of Teams: Customize Your Theme File Management, Your Way Set Availability Duration Choose Your Default Browser Customize Your Teams Theme for Better Visual Comfort Spending hours in front of your screen can be exhausting, especially if the interface isn’t optimized for visual comfort. One often-overlooked feature in Teams is the ability to customize your theme, which can make your interface more pleasant to work with. Here’s how you can do it: Go to  Settings   and click  Appearance and Accessibility . From there, navigate to the theme menu, where you’ll see options to switch from the default theme to something more suited to your preferences. Many users find the  dark theme  to be easier on the eyes, especially during long sessions or when working in low-light conditions. A simple change like this can improve your overall comfort and focus, helping you avoid the strain of staring at a bright screen for extended periods. Control How You Open Files in Teams Teams makes it easy to collaborate, but file management is where things can sometimes become tricky. Do you prefer files to open in the Teams viewer, or do you find it easier to work in the desktop version of apps like Word, Excel, or PowerPoint? You have control over this: Go to  Files and Links  within Teams to adjust your settings. Decide whether you want to open files directly within Teams, use the desktop application, or opt for the browser version. Benefits of each option: Teams Viewer : Fast, integrated experience without needing to switch apps. Desktop App : Access to full features and tools that might not be available in the web or Teams versions. Browser : Good for those who prefer the flexibility of working across multiple tabs. This setting allows you to streamline your workflow and reduce friction, ensuring files open in the most suitable app for your tasks. This is particularly useful if you frequently need advanced features from the desktop applications. Set Availability with a Duration to Prevent Status Overruns It's easy to set your availability in Teams by clicking on the status indicator, but have you ever forgotten to switch it back? You’re not alone. Teams offers a feature to prevent your status from being outdated: When setting your availability, go beyond just clicking the status. Click  Duration . From there, you can pick how long you want your status to remain as  Do Not Disturb ,  Away , or  Available  before it automatically reverts to following your calendar. Why is this useful? It prevents accidental extended periods of being “unavailable,” which could cause missed messages or delays. It ensures your status reflects your true availability, particularly if your schedule is driven by meetings or appointments. For example, if you're in a two-hour meeting but forget to change your availability, Teams will automatically sync back to your calendar after the duration you’ve set. No more forgotten statuses! Bonus Tip: Choose Your Default Browser for Links in Teams For those who spend significant time navigating between apps and websites, this tip will save you time: Within Teams, you can also decide which browser to open links in. This is especially useful if you have multiple browsers installed, such as Chrome, Edge, or Firefox. By choosing your preferred browser, you can better manage how external links are handled, making sure you’re always working within the environment that’s best suited to your preferences. Whether it’s security, speed, or just a personal habit, having control over this feature adds an extra layer of efficiency to your workflow. At Synergy, we see these small but powerful changes as essential steps toward optimizing how you and your team interact with Microsoft Teams. These little tweaks, though often overlooked, can have a profound impact on day-to-day productivity. As Microsoft continues to evolve its suite of tools, staying informed about useful features like these helps ensure that your team stays efficient and agile.