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Powell & Synergy Accelerating your Intranet | Empowering your Business Synergy has been delivering local services across Australia since 2008 and has been a leading Powell partner since 2017. Awards Globally, Synergy has won the Powell Partner of the Year award for the past 4 years in a row. Webinars Building an Intranet Portal on Microsoft Office 365 with Synergy and Powell Software Expert Roundtable - Shaping the Modern Digital Workplace Our Powell Clients Case Study – RSL Lifecare Connecting a distributed workforce with "your cooee" the virtual front door to RSL Lifecare 3,000 Employees INDUSTRY Senior Living 7,500 Residents SOLUTION Powell Intranet 56 Care Homes & Villages Region APAC Contact Us for the Full Case Study

Explore Synergy's Support and Project Services. As a leading Managed IT Services Provider, we offer comprehensive solutions to support your business needs. IT Managed Services Provider Managed Services Security awareness training The most important asset in your business is also the weak link in your business's network security, because they are frequently exposed to increasingly sophisticated attacks with fraudulent emails, texts, and voicemails masked as legitimate work products. Combined with the burden of maintaining growing and rapidly evolving compliance requirements across multiple industries and insurance carriers, it quickly becomes clear that it's time for a proactive approach to your Security Awareness training needs. As a trusted Managed IT services provider, Synergy offers services that can help, giving you measurable improvements and action plans to assist your users with becoming part of the solution instead of part of the problem. See More Service Desk As a managed IT services provider, Synergy offers a dedicated service desk to assist with issues or new technology setups. Our service desk is available 24/7/365, and support tickets can be logged in numerous ways, making getting support a breeze. We are not a traditional help desk or a generic call center. We pride ourselves on our personalized approach to user support, following a simple but key directive: think of us as your very own internal support desk. See More Business Continuity When the unthinkable happens, is your business prepared? Having a plan in place for when disaster strikes can make the difference between another successful year and significant business impact or worse. Synergy can help guide you to the right technology to provide you peace of mind within your budget. See More An aging infrastructure can impact a business in several ways, from unexpected system failures resulting in downtime to an inability to leverage modern technology and collaboration solutions. As a leading managed IT services provider, Synergy will work with you to maximize your investments. Our solutions include upgrading networking and backup equipment, enhancing perimeter defenses, performing server upgrades, and facilitating cloud adoption. When the timing is ideal, we can evaluate your business requirements to determine if migration to the cloud is the right move for you. If you are already in the cloud, we will help optimize your current cloud structure, enabling your business to fully realize the various benefits the cloud provides. Infrastructure Management See More stay connected with thoughts from our experts Preventing Microsoft Teams Sprawl: Tips for Cleaner Collaboration Tame Microsoft Teams sprawl with easy tips for naming, ownership, and governance—designed for SMBs using Microsoft 365. Managed IT Services: Solving Common Challenges This article explores some of the most common challenges that businesses encounter and how managed IT services effectively address them. Managed IT Services in Fairfield County: Top Benefits for Your Business Learn how managed IT services support local Fairfield County businesses with expert help, better security, and scalable IT solutions. Project Services Cloud Adoption Migrating elements of your infrastructure and business technology to the cloud can be cost effective and reduce the risks and associated overhead of aging office-based systems. Synergy will work with you to leverage your cloud investments and to better understand and utilize the tools available to you. See More Cybersecurity Remediation At Synergy, we combine our deep industry knowledge with our end-to-end solutions for traditional and next generation technologies to assist you and your organization to be prepared with a plan and provide the proper support to help you recover. See More Infrastructure Upgrades An aging infrastructure can impact a business in a number of ways from unexpected system failures and resulting in downtime to an inability to leverage modern technology and collaboration solutions. Synergy will work with you to maximize your investments. Solutions include upgrading networking and backup equipment, perimeter defenses, server upgrades, and more. See More The right managed IT service provider makes all the difference. At Synergy, we know that you’re focused on running your business – you don’t have time to become a subject matter expert when it comes to IT. That’s where we come in. From our dedicated service desk (with the option for 24/7/365 support) and proactive infrastructure management to robust cybersecurity solutions and seamless cloud adoption strategies, we act as an extension of your team, ensuring your technology empowers your business goals. Partner with Synergy and experience IT support that's as committed to your success as you are. begin Your IT Journey

case study Oxley Group Nintex Transforms Business Process Industry Aerospace & Defense Geography Global Consulting SharePoint Consulting Workflow Automation technologies SharePoint Nintex Challenges/ Goals Oxley Group’s business and manufacturing departments had large number of manual processes and the attendant inefficiencies that come with those processes. Compounding these difficulties was the fact that Oxley Group is a global organization with multiple locations even within a single region, causing communication bottlenecks, making improvement of the manual processes even more difficult. The directors at Oxley approached these problems by requesting a solution to replace the manual processes, address their document management requirements with a critical emphasis on business process automation. Business intelligence was also stated as a requirement for any solution to allow decision makers to respond more rapidly to the needs of the organization and their global customers. Automate numerous manual processes Improve regional and global communications Provide process and business analytics Replace and improve document management solutions Solution/ Approach Synergy Experienced Advisors and Business Analysts worked with all of the departments within Oxley Group to identify their manual processes and to gain an intimate understanding of their document management and business intelligence requirements. It became clear during this collaborative discovery that Microsoft SharePoint and Nintex Workflow were the ideal technologies to take the ideas for improvement and realize them in an easy-to-use toolset. Synergy designed an end-to-end solution focused on a SharePoint intranet, Microsoft InfoPath forms for data gathering with Nintex Workflows automating Oxley’s many manual processes. These workflows would replace the manual processes and gave directors, managers, and decision makers improved analytics on these processes ensuring that they had valuable insight into the businesses departments and ongoing requirements. Implement a SharePoint collaboration portal Replace numerous manual processes with Nintex Workflows Leverage built-in SharePoint communication and document management functionality Provide BI solutions through business process analytics for managers and decision makers "Delivering a solution that supported Oxley’s need for secure, scalable IT infrastructure was an exciting challenge. Our ability to customize the deployment and streamline their processes speaks to the adaptability of our approach.” Steven Unsworth, Lead Architect. Results Since implementing and launching SharePoint and over twelve Nintex Workflows, Oxley almost immediately realized a return on their investment in SharePoint and Nintex technologies. The manual processes are now efficient, measurable workflows that have greatly reduced the time it takes to complete the process with the added benefit that they can be tracked while in progress. Because of this automation integrating with SharePoint communication capabilities, these processes are handled effectively and rapidly regardless of the users’ physical location, all but eliminating the communication bottlenecks. Having developed historical analytical data on these processes, Oxley Group has been able to improve efficiency in their procurement, manufacturing, and shipping processes helping them to become more responsive to their global customer base. Oxley’s adoption of Nintex Workflows and SharePoint document management has replaced several expensive and labor intensive line-of-business systems with an easy-to-use web based intranet accessible by all users within the organization, reducing their infrastructure support requirements and licensing costs. Automated workflows replaced a multitude of manual processes Improved departmental efficiency through automation and analytics Eliminated communication bottlenecks and improved global responsiveness Simplified document management and business processes by orders of magnitude View more case studies Results SharePoint and Nintex significantly improved departmental efficiency by automating Oxley’s previously labor intensive manual processes Provide an effective platform to communicate the status and history of these processes to users and decision makers to allow managers and staff to gain insight on the workflows. Greatly improved document management capabilities and replaced several line-of-business applications. Overview Founded in 1942 Oxley Group specializes in the design and manufacture of electronic and electro–optic systems and components. Oxley Group has two subsidiary companies: Oxley Developments Company Ltd in the UK and Oxley Inc in the USA. Oxley Inc. is a privately owned US incorporated business founded in California in 1976 to supply electronics components to the defense and aerospace market. Challenges/Goals Automate manual processes, improve document management capabilities and processes Improve regional/global communication Solution/Approach Implement a SharePoint intranet, leveraging the power of Nintex Workflow to automate business processes and provide communication and business intelligence tools for key decision makers Summary Data Founded in 1942 Oxley Group specializes in the design and manufacture of electronic and electro–optic systems and components.

Explore the expert digital transformation, digital stratefy, support & project services offered by Synergy. Our comprehensive solutions are designed to streamline operations, enhance customer experiences, and drive digital growth for your business. our services OUR APPROACH Synergy can be a valuable asset to your business no matter what stage you’re at. Whether you’re looking to modernize your business with digital transformation services, invest in optimized managed IT support services, or work with a digital strategy expert, our team can help you achieve your goals. ai Services We empower your business with cutting-edge AI solutions, from integration and automation to expert strategy, helping you stay ahead and realize your vision. learn more intranet services We create impactful, brand-focused intranet solutions that enhance collaboration, streamline access to information, and foster employee engagement for business growth. deep dive into intranet services learn more custom solutions We specialize in crafting custom, innovative solutions tailored to your business needs, turning your vision into reality with cutting-edge development. learn more process automation We specialize in process automation that streamlines workflows, reduces errors & time, and boosts productivity, empowering businesses to operate more efficiently and focus on growth. learn more IT Support and Projects We deliver expert IT managed services that streamline operations, enhance security, and ensure seamless technology performance, empowering businesses to focus on their core objectives with confidence. learn more Security & Business Continuity We deliver expert IT managed services that streamline operations, enhance security, and ensure seamless technology performance, empowering businesses to focus on their core objectives with confidence. learn more

case study Shoff Darby Virtualization Using Hyper-V Industry Insurance Geography USA Consulting Support & Project Services technologies Windows Server Hyper-V Challenges/ Goals Shoff Darby had several end-of-life servers and a need to ensure that their critical business applications remained in production during any considered update to their infrastructure. Due to document imaging using PDF's, which increased the amount of data being stored, storage capacity of the existing infrastructure was limited necessitating an increase in their capacity with room for future growth. Due to the nature and importance of the data stored in structured and unstructured locations, simplifying and improving backup and recovery methods was critical to any solution. Another serious consideration was the limited cooling available in the server room, so any considered solution would have to factor in this constraint. Replace several aging servers and reduce heat footprint Increase storage capacity and accommodate for forecast growth Minimize downtime and impact any project may have on production Solution/ Approach After working with the management at Shoff Darby to discuss the infrastructure, expectations, and analyzing historical storage utilization to prepare an accurate forecast of storage requirements, Synergy engineers determined a single physical server with significant storage would meet the requirements. The computing power of current servers enabled Synergy to virtualize all of Shoff Darby's physical servers, which not only reduced heat output, but also reduced electrical consumption. With the installation of Windows Server 2008 R2 and configuration of the Microsoft Hyper-V role, we were also able to leverage built-in Windows 2008 Backup to eliminate the need to maintain expensive third-party backup solutions, tape drives, and tape media. Our engineers virtualized the physical servers, and due to the power of the host server, we were able to implement more processor and memory resources to the newly virtualized servers. Purchase a new high power and large storage capacity server Implement Windows Server and Hyper-V role and configure backups Perform P2V conversions of aging servers and optimize performance "Shoff Darby needed a flexible, secure IT environment, and we were thrilled to implement a solution that supports their unique business requirements. Our collaborative approach ensures their IT systems remain robust and adaptable.” Michael Ferro - Senior Engineer Results Shoff Darby's 5 end-of-life servers were virtualized successfully, and the process was completed with almost no impact to the business as the virtualization was performed out of business hours. All client workstations and end-users were not impacted by the project as no reconfigurations were required on domain workstations. Due to the low cost of high capacity drives, we were able to increase available storage capacity by orders of magnitude, and have afforded growth well into the future. The need to reduce heat in the server room was realized by reducing the number of servers, ensuring no cost to upgrade the cooling in the room by efficiently reducing heat output of the infrastructure. The legacy backup solution with an expensive console and backup agents for e-mail, SQL, and Windows was retired, leveraging the powerful out-of-the-box Windows 2008 Backup solution using inexpensive removable hard drives. The process to restore data in part or in its entirety was greatly simplified, and the recovery timeframe reduced significantly. Replaced all end-of-life servers with a single powerful server with minimal downtime Increased storage capacity with adequate room for growth Reduced heat output, operating costs, and eliminated expensive licensing View more case studies Results Work resulted in a significant heat reduction in the server room Increased server performance, storage capacity Reduced monthly operating costs by reducing electrical consumption Overview From personal insurance to business insurance, we strive to tailor your insurance to meet your needs. Our agency is dedicated to meeting the insurance needs of emerging businesses with specialties in Technology Insurance and Entertainment Insurance. Challenges/Goals Replacement of the existing server hardware needed to be completed with minimal production downtime Solution had to reduce heat and operating costs while improving backup and recovery solution Update storage capacity and plan for growth Solution/Approach Virtualize five physical servers into a single physical server with large and expandable data storage using Microsoft Windows Server and Microsoft Hyper-V Replace expensive third party backup solution and agents with simplified and improved backup methodology leveraging Windows Server backups Summary Data From personal insurance to business insurance, Shoff Darby strives to tailor your insurance to meet your needs.

case study trinity Grammar school COVID Remote Learning Transformation* *This model was created in response to the COVID-19 Pandemic, but can be applied to all remote learning instances. Industry Education Geography Australia Consulting SharePoint Consulting Nintex Workflow Process Automation technologies Nintex SQL Challenges/ Goals "The shift to remote learning in 2020 happened with little warning," says Paul Queeney, Head of ICT at Trinity Grammar School. "We had a couple of days to change from classroom-based activity to having all students learning from home." As part of this transition, the Australian school needed to swiftly and accurately check attendance to ensure students were participating in online activities each day. "Our plan was to continue to follow the school's existing timetable for classes, so we needed a way for students to confirm their participation each morning," adds Queeney. To learn how Trinity Grammar School streamlined its daily attendance registration with Nintex Workflow Cloud during COVID-19 restrictions in Australia, read the case study at https://www.nintex.com/case-study/trinity-grammar-school/ Trinity has worked with Synergy for the past nine years to deploy a range of technologies including a Canvas Iearning management system and Synergetic school management system. "Synergy already had a strong knowledge of both the school and our technology infrastructure. Once we decided to use Nintex Workflow Cloud, with Synergy's help we were able to respond quickly and get a solution in place fast." Solution/ Approach Provide a Nintex Workflow Cloud Attendance form integrated with Canvass, Trinity’s LMS system. This form was responsive, enabling the student to use any device they had at home. A simple workflow submitted the form data to a SQL database and registered the student’s participation in scholastic activities. Trinity Remote Learning Case Study: "Our work with Trinity Remote Learning showcased the critical role of technology in education, especially during unprecedented times. We are proud to have developed a secure, flexible platform that ensured uninterrupted learning for their students and staff.” Gavin Adam - Lead Consultant Results Trinity Grammar School streamlined its attendance process with Nintex Workflow Cloud, allowing over 1,600 middle and senior school students to easily confirm their presence via the Canvas learning platform. If a student missed logging their attendance, an automated SMS was sent to parents for follow-up. The system's lightweight and responsive design made it accessible from any device, ensuring a seamless experience and preparing the school for future remote learning needs. Synergy Solutions Architect, Gavin Adams, highlights this success as a testament to the power of the right technology. "We were able to quickly implement Nintex Workflow Cloud as a digital solution during a challenging time, reflecting our commitment to helping organizations like Trinity use technology to improve operations." With a long-standing reputation for excellence, Trinity Grammar School now plans to explore more ways Nintex can enhance its processes. To learn more, request a demo at https://www.nintex.com/request-demo/ . View more case studies Results Delivered a fully automated, responsive and tightly integrated student attendance solution in 48 hours. Demonstrate the power and flexibility of Nintex cloud solutions and Synergy’s understanding of the unique challenges presented by COVID-19 to our customer Trinity Grammar School Met the requirements to obtain detailed attendance information from 1,600 middle and senior-school students and integrate this data with existing systems, reducing technology footprint and cost. Overview Nintex, the global standard for process management and automation, and Sydney-based Synergy, a Premier Nintex Partner and 2020 Nintex Partner Award winner in the business continuity category, have successfully delivered a fully-automated, student roll call solution in 48 hours to support remote learning and student safety programs at Sydney's Trinity Grammar School. Challenges/Goals COVID-19 mandated shift to remote learning. Trinity needed a way to quickly and accurately check attendance. Close integration with existing systems, including Single Sign On, SQL and SMS services. Solution/Approach Provide a Nintex Workflow Cloud Attendance form integrated with Canvass, Trinity’s LMS system. This form was responsive, enabling the student to use any device they had at home. A simple workflow submitted the form data to a SQL database and registered the student’s participation in scholastic activities. Summary Data Pre-K to year 12 school successfully transforms its daily attendance register to support remote learning and student safety programs by leveraging the easy and powerful automation capabilities of Nintex Workflow Cloud.

case study CITY OF WESTON City of Weston works with Synergy to transform their digital workplace Industry Government Geography USA Consulting Sharepoint Consulting technologies Powell Microsoft 365 Challenges/ Goals Weston's existing intranet, built on SharePoint Classic, had become outdated. With Microsoft reducing support for SharePoint Classic, the city needed to upgrade to SharePoint Modern to stay current. The transition needed to address the need for better support for their increasingly mobile workforce—many of whom are contractors frequently working off-site—and ensure future compatibility as Microsoft continued updating SharePoint Online. Solution/ Approach Synergy worked with the City of Weston to implement Powell as an overlay tool for their new SharePoint Modern intranet. Powell's managed codebase ensured the intranet would always remain compatible with Microsoft's updates without requiring additional development work, significantly reducing maintenance costs and complexity. Leveraging Powell Manager, Synergy used modern site templates to create a flexible, easy-to-navigate intranet tailored to the city's needs. The migration was efficient, allowing for an effective transition with minimal disruption. Powell's advanced toolset also solved the problems that had arisen with custom web parts in the old intranet, delivering a more reliable and robust solution. Notably, the enhanced mobile support provided easy access for contractors and mobile staff, allowing them to stay connected from any device. “The migration to SharePoint Modern, facilitated by Powell and Synergy's expertise, was exactly what we needed. The entire project was seamless, and we are thrilled with the result. Our contractors are finding it easier than ever to stay connected, and we feel confident that our new intranet will keep pace with future Microsoft updates.” — Sarah Thompson, IT Director, City of Weston Results The migration to SharePoint Modern was seamless and cost-effective, thanks to Powell's out-of-the-box templates and managed updates. The new intranet resolved issues caused by outdated custom web parts, delivering a more stable and user-friendly experience. Additionally, the upgraded platform significantly enhanced mobile access, empowering contractors with convenient, reliable access to resources, no matter where they are located. View more case studies Results The migration to SharePoint Modern was smooth and cost-effective, utilizing Powell's out-of-the-box templates and managed updates. The new intranet eliminated the issues caused by outdated custom web parts, providing a more stable and user-friendly experience. The upgraded platform significantly improved the mobile experience for contractors, empowering them with convenient access to resources, regardless of location. Overview The City of Weston partnered with Synergy to modernize their outdated SharePoint Classic intranet and transition to SharePoint Modern, addressing Microsoft’s reduced support for the legacy platform. Using Powell as an overlay tool, the upgrade ensured ongoing compatibility with Microsoft updates, eliminating the need for additional development and significantly reducing maintenance costs. Leveraging Powell Manager, Synergy implemented modern site templates to create a flexible, user-friendly intranet tailored to the city’s needs. The migration was efficient and minimally disruptive, resolving issues with outdated custom web parts and enhancing reliability. The new, mobile-friendly intranet empowered off-site contractors and mobile staff with seamless access, improving workforce efficiency and satisfaction while future-proofing the platform. Challenges/Goals Outdated Platform: Weston’s SharePoint Classic intranet was no longer sufficient, with Microsoft reducing support for the platform. Need for Modernization: Upgrading to SharePoint Modern was essential to maintain compatibility with Microsoft’s ongoing updates to SharePoint Online. Mobile Workforce Support: The new solution had to meet the needs of a growing mobile workforce, including off-site contractors. Future-Proofing: Ensuring long-term compatibility and adaptability with Microsoft updates was a critical requirement. Solution/Approach Seamless Integration: Synergy implemented Powell as an overlay for the City of Weston’s SharePoint Modern intranet, ensuring compatibility with Microsoft updates. Cost Savings: Managed updates reduced maintenance costs and eliminated the need for extra development. Reliable and User-Friendly: Modern site templates resolved issues with old custom web parts, creating a robust, easy-to-navigate intranet. Improved Mobile Access: Enhanced mobile support empowered contractors and staff with access from any device. Summary Data The City of Weston, recognized by Money Magazine, Family Circle, and USA Today as one of the best cities to live in the U.S., prides itself on delivering an excellent quality of life to its residents. As the city continues to grow, ensuring efficient internal communication and streamlined digital tools is essential to maintaining its high standard of services.

case study Ivy Rehab Physical Therapy Virtualization Using Hyper-V Industry Physical Therapy Geography USA Consulting Support & Project Services Microsoft 365 SharePoint Intranet Consulting technologies Windows Server Hyper-V Challenges/ Goals Client running a traditional hub and spoke Wide Area Network dealing with the complexities of managing a large numbers of firewalls, tunnels as well as dispersed Workstation builds. IT overhead was becoming increasingly complex as more remote facilities came online. The cost of the facility deployments was expensive due to the requirement for VPN firewalls and workstations. Software and hardware asset management was also an increasing challenge. Simplify network design Simplify Support requirements Simplify Support requirements Solution/ Approach The approach to address these issues was to implement Microsoft Windowsand Remote Desktop Services (RDS) running under Microsoft Hyper-V. This transition to RDS allowed for the workstation builds in the remote locations to be simplified down to a base operating system and a RDS connection, thus reducing the support costs for managing and maintaining these systems. Costly and complex VPN firewalls can be removed from all facilities allowing all RDS traffic to flow over the open Internet and connect to the RDS Services via the RDS Gateway services using low cost SSL certificates. With all the software running within the RDS server environment, it becomes easier to track and managing software and licensing requirements. Taking advantage of Hyper-V technology quick and easy restores of the RDS servers can be performed in the event of them becoming compromised. Implement Remote Desktop Services running in a Hyper-V environment Remove complex and costly VPN firewalls Provide RDS access using low cost SSL certificates by utilizing RDS Gateway services "Our work with Ivy Rehab allowed us to demonstrate the power of seamless system integration in streamlining operations. We are proud to have played a part in enhancing their patient experience and operational efficiency through tailored IT solutions.” Jason Blair, Lead Consultant Results With the conversion to RDS, all software is now centrally managed within the RDS environment; licensing management has been significantly simplified. Software upgrades can now be easily deployed within the RDS server environment, and by utilizing Hyper-V snapshot technologies, tested and rolled back in the event of compatibilities issues. Workstations in the remote facilities are now reduced to dumb terminals and as new facilities come online or workstations reach end of life, they can now be replaced with low cost terminals. VPN Wide Area Network tunnels have been removed and replaced with low cost secure SSL RDS connections. This also allows for simplified telecommuting for employees. Reduce operating costs Simplified IT support Delivered a more scalable solution View more case studies Results Reduction in operating costs Simplified IT support Scalable solution Overview Ivy Rehab is committed to providing each and every patient with a timely, effective rehabilitation program utilizing our treatment methods and state of the art equipment. Our experienced therapists come from diverse clinical backgrounds and possess the understanding and enthusiasm to support you safely through your recovery. Our focus is the planning and administration of physical therapy treatment to restore function, relieve pain, and prevent disability following disease, injury or surgery. Challenges/Goals Simplify the network design and support requirements while reducing operating costs. Solution/Approach Implemented Microsoft Windows and Remote Desktop Services (RDS) running under Microsoft Hyper-V Summary Data Ivy Rehab is committed to providing each and every patient with a timely, effective rehabilitation program utilizing our treatment methods and state of the art equipment.

Explore the expert digital transformation, digital stratefy, support & project services offered by Synergy. Our comprehensive solutions are designed to streamline operations, enhance customer experiences, and drive digital growth for your business. ai serviceS OUR APPROACH At Synergy, we specialize in unlocking the full potential of AI for your business. Whether you’re looking to integrate AI-driven solutions, optimize processes with advanced AI automation, or strategize with our AI experts, our team is here to help you stay ahead of the curve. Let’s transform your vision into reality with cutting-edge AI services. contact us AI consulting We tailor AI strategies, custom solutions, seamless integrations, and training programs to address your unique challenges, driving efficiency, innovation, and business growth. learn more ai discovery Our AI Discovery Engagement Services clarify goals, identify opportunities, and define tailored outcomes, providing a collaborative foundation for seamlessly integrated, effective AI solutions. learn more our thoughts Our AI Discovery Engagement Services clarify goals, identify opportunities, and define tailored outcomes, providing a collaborative foundation for seamlessly integrated, effective AI solutions. learn more

case study Hawaiian State Public Library System (HSPLS) Industry State Sector/Public Services Geography USA Consulting Training Services Nintex Workflow & Process Automation technologies SharePoint Windows Server Hyper-V Challenges/ Goals Automate manuals steps and eliminate redundant steps in the system Eliminate reliance on paper Provide a one-stop-service Solution/ Approach Understanding the power of the SharePoint platform and because HSPLS was already an active user of SharePoint, Synergy recommended leveraging their existing Web infrastructure in order to architect the solution. With that decision made, Synergy embarked on a series of requirements gathering sessions which gave us not only an understanding for the existing processes, but a look into the culture of the organization and sense of the required improvements. The Synergy team then worked closely with the HSPLS team to define a functional specification that defined the workflow process, the lists and libraries that would be built, the required metadata columns and the views that would be required. Once the specifications were signed off, Synergy proceeded to build out the solution by creating the Ordering site, required lists and libraries and developing the various workflows that were required. The solution addressed both technical and cultural challenges by keeping list views for data entry primarily in datasheet views in order to provide a familiar interface for staff who were accustomed to doing tasks Excel spreadsheets. "Working with the Hawaii Public Library gave us the opportunity to enhance their digital services and make information more accessible to the community. We're proud to have delivered a solution that aligns with their mission of public service and education.” Chris Bayot - Customer Lead Results The result was a “one-stop-service” with a user-friendly, intuitive solution that automated manual steps and provided custom views based on user roles. Workflows aggregated information and provided validations on ordering lists that previously took many hours to complete with paper. All branches are now connected and have visibility across the State ordering system. View more case studies Results Reduction in operating costs Simplified IT support Time Savings from automating lengthy processes Overview The Hawaii State Public Library System (HSPL) has more than 50 branches located across seven (7) islands. Their mission is to provide Hawaii’s residents, in all walks of life, and at each stage in their lives, with access to education, information, programs and services, and to teach and nurture the love of reading and the habit of life-long learning. Challenges/Goals Automate manuals steps and eliminate redundant steps in the system Eliminate reliance on paper Provide a one-stop-service Solution/Approach Determine the platform (SharePoint) Meet with stakeholders to understand both the process and the culture Define the functional specifications Build the solution to include a SharePoint site, lists, libraries and workflows Summary Data HSPLS provides library services across 7 islands in the State of Hawaii.