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Employees consulting

case study

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RSL LIfecare

RSL Lifecare works with Synergy to transform their digital workplace


Industry

Senior Living and Aged Care

Geography

Australia

Consulting

Sharepoint Consulting

Custom Intranet Development

technologies

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Powell

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Microsoft 365

Challenges/
Goals

RSL LifeCare’s outdated on-premises intranet posed significant challenges, particularly for mobile and remote employees. The clunky system was inaccessible outside the corporate network, making it difficult for staff—especially Home Care workers—to access critical documents. The need for centralized, easily accessible policy documentation became even more urgent with government mandates, including the Australian Royal Commission into Aged Care.

Solution/
Approach

RSL LifeCare selected Powell as the ideal solution, leveraging its user-friendly design, robust features, and seamless integration with Microsoft 365. The platform was tailored to align perfectly with RSL LifeCare’s branding, creating a centralized and visually engaging “virtual front door” called “Your Cooee.” This portal served as a dynamic gateway for employees to access essential tools, resources, and updates with ease.

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[Your Cooee] is that central repository and fountain of knowledge…[RSL now has] better systems and processes in place to deal with maintaining files.”
– Ainslie Page, Digital Marketing Manager, RSL LifeCare

Results

The “Your Cooee” intranet has become a cornerstone of RSL LifeCare’s internal operations, revolutionizing how employees access and interact with critical information. With enhanced accessibility, staff can now retrieve vital documents and updates anytime, anywhere, fostering a culture of inclusivity and efficiency. Engagement levels have soared as departments take ownership of their pages, encouraging creativity and participation in content management. Streamlined communication channels have ensured that all employees, whether on-site or remote, stay informed and aligned, a feature that proved invaluable during crises like the COVID-19 lockdowns. This modernized platform has truly unified the organization, creating a more connected and productive workforce.

Results

Improved Accessibility

Enhanced Employee Engagement

Streamlined Communication

Overview

RSL LifeCare partnered with Synergy to modernize their intranet, enhancing accessibility, engagement, and streamlining operations for their extensive workforce. As a charitable organization committed to providing care to over 13,700 residents across retirement villages and aged care homes in Australia, RSL LifeCare sought a robust and user-friendly intranet solution to support their century-long legacy of excellence.


Leveraging Synergy’s expertise, the intranet modernization project incorporated advanced site templates and intuitive navigation tailored to RSL LifeCare’s unique needs. This upgrade facilitated improved communication and collaboration among staff, ensuring that vital information and resources were easily accessible. The transition was executed efficiently and with minimal disruption, effectively addressing challenges associated with outdated systems and enhancing the overall reliability of the platform.


The new, user-centric intranet empowered RSL LifeCare’s distributed workforce with seamless access to essential tools and information, significantly boosting operational efficiency and employee satisfaction. By partnering with Synergy, RSL LifeCare not only modernized their internal communications infrastructure but also reinforced their commitment to delivering high-quality home care and aged care services to veterans and the broader community, securing their legacy of service for the future.

Challenges/Goals

  • Provide employees across 28 locations and remote settings with easy access to policies and documents.


  • Empower staff to contribute to intranet content creation.


  • Connect a distributed and deskless workforce.


  • Streamline communication of urgent updates organization-wide.

Solution/Approach

  • Design and implement a modern Powell Intranet built on Microsoft 365.


  • Migrate and update policies over six to nine months.


  • Launch the platform in phases, starting with a soft launch for one department.


  • Fully deploy the branded “Your Cooee” intranet within four months.

Summary Data

RSL LifeCare is a leading charitable organization in senior living, dedicated to providing high-quality personal home care, retirement villages, and aged care homes to over 13,700 residents across NSW and the ACT, empowering veterans and the wider community with professional and compassionate support since 1911.

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