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Explore Synergy's Support and Project Services. As a leading Managed IT Services Provider, we offer comprehensive solutions to support your business needs. IT Managed Services Provider Managed Services Security awareness training The most important asset in your business is also the weak link in your business's network security, because they are frequently exposed to increasingly sophisticated attacks with fraudulent emails, texts, and voicemails masked as legitimate work products. Combined with the burden of maintaining growing and rapidly evolving compliance requirements across multiple industries and insurance carriers, it quickly becomes clear that it's time for a proactive approach to your Security Awareness training needs. As a trusted Managed IT services provider, Synergy offers services that can help, giving you measurable improvements and action plans to assist your users with becoming part of the solution instead of part of the problem. See More Service Desk As a managed IT services provider, Synergy offers a dedicated service desk to assist with issues or new technology setups. Our service desk is available 24/7/365, and support tickets can be logged in numerous ways, making getting support a breeze. We are not a traditional help desk or a generic call center. We pride ourselves on our personalized approach to user support, following a simple but key directive: think of us as your very own internal support desk. See More Business Continuity When the unthinkable happens, is your business prepared? Having a plan in place for when disaster strikes can make the difference between another successful year and significant business impact or worse. Synergy can help guide you to the right technology to provide you peace of mind within your budget. See More An aging infrastructure can impact a business in several ways, from unexpected system failures resulting in downtime to an inability to leverage modern technology and collaboration solutions. As a leading managed IT services provider, Synergy will work with you to maximize your investments. Our solutions include upgrading networking and backup equipment, enhancing perimeter defenses, performing server upgrades, and facilitating cloud adoption. When the timing is ideal, we can evaluate your business requirements to determine if migration to the cloud is the right move for you. If you are already in the cloud, we will help optimize your current cloud structure, enabling your business to fully realize the various benefits the cloud provides. Infrastructure Management See More stay connected with thoughts from our experts Why Flat-Rate Managed IT Services Save Businesses Money and Stress Flat-rate managed IT services mean no surprises, less downtime, and more peace of mind. See why Fairfield County businesses are making the switch. Phishing in 2025: Why Ignoring It is No Longer an Option Phishing in 2025 is more dangerous than ever. See why ignoring it puts your business at risk—and how to build real resilience. Preventing Microsoft Teams Sprawl: Tips for Cleaner Collaboration Tame Microsoft Teams sprawl with easy tips for naming, ownership, and governance—designed for SMBs using Microsoft 365. Project Services Cloud Adoption Migrating elements of your infrastructure and business technology to the cloud can be cost effective and reduce the risks and associated overhead of aging office-based systems. Synergy will work with you to leverage your cloud investments and to better understand and utilize the tools available to you. See More Cybersecurity Remediation At Synergy, we combine our deep industry knowledge with our end-to-end solutions for traditional and next generation technologies to assist you and your organization to be prepared with a plan and provide the proper support to help you recover. See More Infrastructure Upgrades An aging infrastructure can impact a business in a number of ways from unexpected system failures and resulting in downtime to an inability to leverage modern technology and collaboration solutions. Synergy will work with you to maximize your investments. Solutions include upgrading networking and backup equipment, perimeter defenses, server upgrades, and more. See More The right managed IT service provider makes all the difference. At Synergy, we know that you’re focused on running your business – you don’t have time to become a subject matter expert when it comes to IT. That’s where we come in. From our dedicated service desk (with the option for 24/7/365 support) and proactive infrastructure management to robust cybersecurity solutions and seamless cloud adoption strategies, we act as an extension of your team, ensuring your technology empowers your business goals. Partner with Synergy and experience IT support that's as committed to your success as you are. begin Your IT Journey

case study Duane Morris Duane Morris works with Synergy to transform their digital workplace Industry Law/Legal Consulting Geography USA Consulting Implementation Services Custom Intranet Development technologies SharePoint Microsoft 365 Challenges/ Goals Duane Morris faced several challenges in migrating from their outdated intranet system, particularly given the large volume of content that would require manual migration. They also needed to develop a structure that respected the autonomy of various departments while distributing content creation and maintenance responsibilities beyond a single team. Improving site navigation and information presentation was a key focus, alongside the goal of enhancing employee engagement. Ultimately, they sought a solution that would allow for better distribution of responsibility and the streamlined maintenance of internal content across the organization. Solution/ Approach To modernize their intranet, Duane Morris adopted Powell, a tool recommended by SYNERGY after an extensive discovery process . Powell enabled the creation of a centralized hub for firm resources and initiatives while integrating seamlessly with their existing Microsoft investments. Despite the challenge of manually migrating content from the legacy platform, the intuitive, user-friendly design of Powell made the transition easy to adopt. This solution ensured Duane Morris could streamline access to key resources and improve the overall user experience for employees across the firm. "SharePoint is our entry point into the Microsoft 365 ecosystem" - Ernie Coats, Manager of Software Development & Analytics at Duane Morris Results Duane Morris sought to modernize their outdated intranet and explore SharePoint Online as part of their adoption of Microsoft 365 technologies. With over 1,000 active sites and pages, they required an efficient, user-friendly platform for staff to access and share information. Synergy recommended Powell for its ability to simplify the user experience while integrating with SharePoint and Microsoft features. Synergy's design team developed an organized information architecture and templates, enabling a smooth transition for Duane Morris. Their successful adoption of Powell and SharePoint Online paved the way for a full embrace of Microsoft 365, supported by ongoing collaboration with Synergy and Powell Software. Other improvements and positive benefits that have already been noted are: All employees are now utilizing the intranet portal Increase to IT knowledge base and training repository from 1-2 people visiting a month on avg to 260+ monthly visits Onboarding and training for new employees has become a more streamlined, effective process View more case studies Results Improved collaboration among staff Ability to locate and view information in meaningful ways Company-wide intranet adoption Overview Duane Morris was looking to migrate away from their legacy Intranet platform, which was over ten years old at the time the project started. Their team was looking for an Intranet solution that was both compatible with the Microsoft 365 technology that they had begun to adopt and wide-reaching enough to encompass the large number of active sites and pages across their organization. They required a sophisticated digital solution that could streamline communication while fostering a cohesive yet adaptable community. With the goal of modernization in mind, Duane Morris came to Synergy to explore their need for a new Intranet. Challenges/Goals Migrating from an outdated intranet with extensive manual content migration Creating a structure that respects departmental autonomy Expanding content creation and maintenance beyond a single team Improving site navigation and information presentation Enhancing employee engagement Distributing responsibility for maintaining internal content Solution/Approach Created a centralized hub for firm resources and initiatives Manually migrated content from the legacy intranet to the new platform Integrated existing Microsoft tools in a user-friendly, intuitive way Recommended Powell 365 as the ideal solution after extensive discovery Summary Data As a leading full-service law firm, Duane Morris LLP is dedicated to providing innovative and comprehensive legal solutions, empowering clients to navigate complex challenges and achieve their goals with confidence and integrity.

Andrew Lock Senior Web Developer As Synergy's Development Team Lead Andy has extensive real world experience across Europe and North America in industries including telecommunications, insurance, and healthcare. Over the years, he has honed his skills in supporting and developing software systems that cater to a diverse range of business needs, always striving for excellence and efficiency in every project. His deep understanding of industry challenges allows him to provide effective and tailored solutions for Synergy's clients. Andy has expertise in cloud technologies, including AWS, Microsoft Azure, and IBM, delivering numerous cloud-based and AI-driven solutions. He is particularly passionate about leveraging these technologies to create scalable, secure, and high-performing systems. Andy approaches each challenge with a can-do attitude, ensuring that his work is guided by best practices and a commitment to clean, optimal code. Andy works across all phases of the software development lifecycle to deliver custom solutions that meet client needs, focusing on application development, system integration, and process automation. Comfortable with a wide range of development tasks—including applications, websites, databases, and blockchain—he provides guidance to clients on achieving business outcomes through tailored technology solutions, leads projects from concept to completion, and ensures his team delivers high-quality, innovative systems that drive business value. United States United Kingdom Australia Singapore South Africa

About The Project Developed to meet the high design standards of one of the worlds leading luxury brands, this portal provides a visually compelling entry point for staff to quickly access information. The site is designed around internal case studies and best practices and serves as a source of learning and knowledge dissemination as well as a set of links to common tools. see other examples INTRANET Design & Development

Transform your business with Synergy's expert custom application development services. Leverage cutting-edge AI technology to drive innovation, efficiency, and growth. Learn how we can help you seamlessly integrate AI into your business strategy. custom application development services At SYNERGY, we specialize in building custom applications tailored to solve your unique business challenges. With extensive experience across multiple industries, we deliver scalable, secure, and user-centric solutions through our custom application development services to help you navigate your digital transformation journey. our Solution partner with us Deep Expertise: As a Microsoft Solutions Partner in Data & AI and Digital & App Innovation, we combine our expertise with industry-leading tools to deliver best-in-class solutions. Collaborative Approach: We involve you in every step of the development process, ensuring that our solution is designed around your business needs. Scalable & Secure Solutions: Our applications are built to grow with your business and meet the highest security standards. why synergy? speak with one of our experts If you're ready to transform your ideas into powerful business applications, Synergy is here to help. Want to discuss your custom application development services needs and discover how we can support your business on its digital journey? Let's Build Something Great Together Bespoke Application Development Tailored software solutions designed specifically for your business requirements, ensuring a perfect fit for your workflows and needs. learn more Cloud Application Development Leveraging the power of the cloud for agility, scalability, and enhanced collaboration. learn more Integration Solutions Seamless integration of applications and systems to create a unified ecosystem that optimizes operational efficiency. learn more AI and Machine Learning Enhancements Advanced AI tools and predictive analytics to provide powerful insights and automation capabilities. learn more Our Custom Application Development Services We provide end-to-end custom application development services, leveraging modern technology stacks to create reliable, high-performing solutions. Our expertise spans a wide range of technologies, including cloud-based development, integration services, AI/ML enhancements, and secure data management. Whether you're looking to modernize legacy systems, automate business processes, or develop entirely new solutions, Synergy is your partner in innovation. our process

case study Macquarie University Microsoft 365 Training Industry Education Geography Australia Consulting Training Services Microsoft 365 SharePoint Intranet Consulting technologies Microsoft 365 Challenges/ Goals Primary Deliver effective training to a large diverse group of staff across faculties and departments. Provide the correct level of Office 365 training to over 3,000 staff that had Beginner through to Advanced Microsoft 365 knowledge. Creation of Macquarie University specific training manuals that illustrated the Microsoft 365 platform and its specific use at Macquarie. Over a four month period deliver training courses for up to over 3,000 staff which would encourage high-levels of attendance. Use a specific event management and ticketing system that would co-ordinate courses/seminars, attendees, rooms, and trainers. Provide high quality online Macquarie branded resources for future reference and training. Secondary Ensure that knowledge was able to be shared amongst all attendees. Assimilate the trainers and IT Support into one team to allow for the seamless delivery of knowledge of Microsoft 365 Solution/ Approach In collaboration with Macquarie’s project team, Synergy identified Microsoft 365 Champions to help fast track the transition to Microsoft 365. After conducting a Training Needs Analysis (TNA) through staff surveys and interviews, Synergy uncovered a wide range of skills and training preferences. Notably, while over 70% of both Professional and Academic staff had never used Microsoft 365 professionally, most had prior experience from home or school. The TNA also revealed a preference for a mix of self-paced and classroom-based learning, guiding Synergy's training approach. To meet demand, Synergy created nine custom courseware manuals and presentation packs, offering targeted hands-on training for Power Users. Course schedules were published, and enrollment surged, leading to additional sessions being offered. Feedback was collected after each course, allowing the team to make adjustments as needed. Synergy also supported Macquarie’s service desk, resolved training-related questions, and manned a drop-in center to assist staff with configuring devices for Microsoft 365, ensuring a smooth transition throughout the organization. Macquarie University Case Study: "Partnering with Macquarie University allowed us to deliver a dynamic, scalable IT solution that supports both academic and administrative excellence. We're proud to have contributed to their technological advancement and the improved experience of their staff and students.” Murray Campbell - Consulting Manager Results The overall result for Macquarie University was a comprehensive program of training that introduced staff to the core features of Microsoft 365 and allowed them to hit the ground running after the launch on 14th December 2015. This assisted in a very smooth transition to the new software and allowed staff to be productive on Microsoft 365 from day one. Course attendance increased due to positive feedback and internal referrals which resulted in a far greater reach than predicted with over 2500 trainees attending classes and many more accessing online material. The training solution has provided for the future by allowing current staff to refresh themselves via the online courseware and training environment. Future training needs of any new staff that join Macquarie University have been catered for in the full-suite of high-quality relevant courseware. View more case studies Results The overall result for Macquarie University was a comprehensive program of training that introduced staff to the core features of Microsoft 365 and allowed them to hit the ground running after the launch on 14th December 2015. This assisted in a very smooth transition to the new software and allowed staff to be productive on Office 365 from day one. Overview Synergy was chosen as Macquarie University’s training partner for the migration to Microsoft 365, in late July 2015. Macquarie needed a training partner with Microsoft product knowledge and training certifications, as well as a working knowledge of Microsoft 365 in Education. Synergy’s team of MS certified consultants and trainers developed custom training material that directly addressed Macquarie staff needs; from Academic to Administrative staff. Macquarie University undertook the email migration from Gmail to Office 365 for over 3,000 staff in the second- half of 2015. The project required an approach that offered a variety of training methodologies due to the differing needs of staff. The training approach accommodated a series of seminars, group training courses and hands-on labs/workshops to ensure all staff were given the opportunity to learn how Microsoft 365 would be utilised by them. University specific training materials were developed in the traditional electronic .pdf format as well as Wiki online tutorials stored in a training site on Macquarie’s servers. Challenges/Goals Provide Microsoft 365 training to over 3,000 staff Cater for End-user, Helpdesk, Support and Technical Staff Provide Macquarie University custom materials Deliver Lectures, Presentations, VIP Sessions, Courses and Labs Create a range on online resources, Wiki’s, Howto’s, Cheat Sheets, Videos and web links Solution/Approach Synergy undertook an extensive Training Needs Analysis to define the exact requirements of the University. A Training programme was then created to cater for all audiences and delivered over a 4 month period. Summary Data 3,000 Staff learn Microsoft 365 with Synergy’s Cloud training Services

Explore Synergy's comprehensive business process automation services. Enhance efficiency and streamline workflows with our cutting-edge technologies. Optimize your business processes today. business process automation services % 31 of businesses have fully automated at least one function. % 90 of knowledge workers say that automation has improved people's lives in the workplace % 94 of workers say they perform repetitive, time-consuming tasks in their role % 50 of work can be automated in today's work enviornment Every industry has workflows that rely on manual tasks—often the backbone of operations. These processes can be inefficient, but with the right strategies and tools, they can deliver significant benefits. Business process automation services form the core of our offerings, streamlining workflows for maximum impact. Our business process automation services analyze and convert manual workflows into rule-based systems, powered by tools and technologies from our partners. These solutions: Promote efficiency by reducing redundancies. Minimize errors through automation. Boost productivity across teams. Deliver measurable financial gains. stay connected with thoughts from our experts WEBCON vs Power Platform: Why Unified Wins Over Modular Compare WEBCON vs Power Platform to see why a unified low-code solution wins on cost, governance, and enterprise scalability. Process Automation Benefits for Your Business Explore the benefits of business process automation, from cost savings to improved accuracy, productivity, and scalability. Copper River Shared Services - Webcon Copper River Shared Services replaced Nintex with WEBCON BPS to improve efficiency and flexibility in managing workflows across its diverse portfolio of companies. WEBCON's low-code platform allowed for smoother development and deployment, addressing the complex needs of Copper River’s multiple entities. The transition streamlined operations, reduced costs, and enabled faster, more agile application development. want to learn more? Want to streamline your workflows with intelligent Business Process Automation services and unlock the full potential of your operations? contact us contact us Still relying on manual processes? we can help. our process

Microsoft Viva vs. SharePoint Online vs. Powell Intranet: Why Viva Isn’t Your Intranet Microsoft Viva can’t replace your intranet - but what can it do? See how it compares to SharePoint and Powell for a governed, branded, connected workplace. Synergy Team Sep 4 5 min read Making Your Intranet Hybrid-Ready: SharePoint Online Design for Every Work Location Reimagine your SharePoint Online intranet for hybrid work with design strategies that connect, engage, and empower your teams. Synergy Team Aug 26 4 min read AI-Enhanced SharePoint Online: Bringing Generative Intelligence into Your Intranet Learn how AI can improve SharePoint Online now, what it can’t yet do, and the steps to get your intranet AI-ready. Synergy Team Aug 19 4 min read Intranet Design Principles for Organizational Productivity Discover intranet design principles to enhance organizational productivity, streamline workflows, and align with business goals effectively. Synergy Team Aug 7 7 min read Powell Intranet vs SharePoint Online: Which Intranet Solution Is Right for You? Re-thinking your SharePoint intranet? Wondering if Powell is the right move for your business? Read on to explore how Powell builds on SharePoint and where it adds real business value. Synergy Team Jul 22 5 min read Employee Intranet: Boosting Engagement and Productivity Discover how personalized, interactive employee intranets enhance engagement, streamline communication, and boost workplace productivity. Synergy Team Jul 1 8 min read Unlock the Full Power of a Modern Intranet Platform with Powell Explore how Powell turns SharePoint into a modern intranet platform with personalization, mobile tools, and smarter content engagement. Synergy Team Jun 17 4 min read Intranet Names That Work: Ideas, Best Practices, and Examples Intranet names matter. Discover how the right name can boost adoption, reflect culture, and improve your digital workplace strategy. Synergy Team Apr 10 4 min read SharePoint Agents: Elevate Microsoft Teams with AI Innovation Learn how SharePoint agents, powered by AI, simplify collaboration, boost productivity, and integrate seamlessly into Microsoft Teams. Synergy Team Dec 9, 2024 2 min read Build Your Own Intranet: Weighing the Risks and Realities Building an intranet yourself may seem cost-effective, but hidden challenges can lead to setbacks. Understand the risks before diving in. Synergy Team Dec 5, 2024 6 min read Intranet UX Best Practices: Optimizing Your Digital Workspace Intranets have come a long way - the ones of today play a key role in most businesses today, which means you need to get yours right. Synergy Team Oct 29, 2024 10 min read Intranet Implementation Guidelines Learn essential guidelines to implement an intranet that enhances communication, collaboration, and productivity across your organization. Synergy Team Oct 10, 2024 4 min read Security Trimming: Safeguarding Corporate Data Access In today's corporate landscape, security trimming is a critical yet misunderstood concept. This article explains it in more detail. Synergy Team Aug 27, 2024 4 min read Intranet UX and Design: Why It Matters For Your Business Communication is the lifeblood of any business. An Axios study revealed that ineffective communication costs organizations $2 trillion... Synergy Team Aug 6, 2024 4 min read Powell: 2024 Partner of the Year Synergy wins Powell Software’s 2024 Partner of the Year for North America, excelling in digital workplace transformation and innovation. Synergy Team Jan 10, 2024 2 min read Powell: 2023 Partner of the Year For the fourth consecutive year, Powell Software is delighted to name Synergy as the 2023 North America Partner of the Year. Synergy Team Jan 18, 2023 2 min read Powell: 2022 Partner of the Year Powell Software, a global leader in digital workplace solutions, is proud to announce Synergy as the 2022 North America Partner of the Year Synergy Team Jan 31, 2022 2 min read Powell: 2021 Partner of the Year Synergy named Powell Software’s 2021 Partner of the Year for APAC and North America, excelling in digital workplace transformations. Synergy Team Jan 15, 2021 1 min read Powell: 2020 Partner of the Year Synergy is Powell Software's 2020 Partner of the Year for ANZ, honored for outstanding digital workplace solutions and Powell 365 expertise. Synergy Team Jan 10, 2020 2 min read intranet blog

Explore how WEBCON, with Synergy's expert guidance, empowers businesses to streamline processes, accelerate development, and achieve cost transparency. Discover the combined benefits of WEBCON’s enterprise-grade low-code platform and Synergy’s expertise in driving innovation, automation, and seamless collaboration for transformative results. webcon WEBCON is a powerful, low-code platform that complements and enhances the Microsoft ecosystem, helping businesses streamline their processes and drive efficiency. Designed to integrate seamlessly with tools like Microsoft Office 365, Teams, SharePoint, and Azure, it empowers organizations to create tailored applications that foster collaboration and adaptability within their existing Microsoft environment. Why Businesses Choose WEBCON for Process Automation At its core, WEBCON BPS leverages innovative InstantChange™ Technology, allowing businesses to rapidly build, modify, and scale applications without coding. Whether deployed online or on-premises, the platform ensures smooth, reliable performance across desktops and mobile devices. Its robust workflow automation handles everything from routine tasks to mission-critical processes, delivering unmatched efficiency, compliance, and scalability to help businesses stay ahead in a dynamic market. At Synergy, we leverage WEBCON BPS to empower organizations on their digital transformation journey. Our expertise in implementing and customizing the platform enables businesses to reduce complexity, minimize errors, and drive continuous improvement. Whether it’s rapid automation, dynamic case management, or enterprise-scale solutions, Synergy ensures that WEBCON BPS streamlines processes, integrates systems, and helps unlock your organization's full potential. Make digital transformation more than just a concept—partner with Synergy and WEBCON BPS to redefine business performance. let innovation begin... contact us reason 1: reduce development lifecycle WEBCON has the ability to deliver a Minimum Viable Product (MVP) sooner than other competitors. Change is built into WEBCON, which allows companies to iterate enhancements while continuing to use the MVP starting point. This delivers ROI faster, and results in a better experience for IT and the business. WEBCON is committed to cost transparency, ensuring organizations can maximize their return on investment without hidden surprises. With an all-inclusive pricing model, WEBCON eliminates the uncertainty of fluctuating costs tied to usage or add-ons. reason 2: cost transparency reason 3: low code, done right WEBCON’s low-code platform integrates development and operations seamlessly, promoting collaboration and eliminating silos. This ensures that both IT professionals and business users can co-create without compromising security or functionality. reason 4: scalability, stability, extensibility WEBCON’s architecture supports seamless growth, enabling organizations to scale applications and workflows efficiently. Stability ensures solutions remain reliable even under demanding conditions. Additionally, WEBCON’s extensibility empowers businesses to integrate with systems and adapt to evolving needs. why webcon

About The Project The creation of a new SharePoint Online portal for Singtel/Optus, one world’s leading telecommunications conglomerates, required a completely new design optimized for their global staff needs. Synergy conducted a full UI/UX branding study including focus groups, key user Personas, User Journey Mapping, and Mood and Tone analysis. Based on these studies we worked with stakeholders through a series of creative designs iterations to create a final design that met everyone’s needs. Developed for the Modern SharePoint experience Synergy developed a mobile responsive site using SPFx web parts and the latest practice standards from Microsoft. see other examples INTRANET Design & Development