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  • Customer Service

    Customer Service It’s time to start wearing your underpants on the outside Servicing customer needs can be cumbersome due to a lack of efficiency within your organization. Getting answers to questions and relying on tools such as email for internal feedback can lead to frustration for you and, in turn, customers suffer. Let SYNERGY help you change the dynamic. Customer Service is the front line in how your customers view your organization. All too often, the tools available to you to service your customers are lacking, which can result in a poor perception from the very people you need to keep happy.

  • IT Executive

    IT Executive We play well with others. SYNERGY is here to help - We are not looking to replace you or your team. Our goal is to act as your trusted advisor helping with strategy and execution based on your requirements. At SYNERGY we like to say that “we are here to make you look good”. We bring experience to the table in key areas where you require it. Whether it’s bringing knowledge and experience to the table, augmenting or training your team, or assisting with your technology or digital strategies - we can help. Every business has it unique aspects but more often than not there are commonalities across organizations that share similar traits. Over time, every business makes technology choices that take you in one direction or another. As these journeys become compounded its common that organizations can get lost in the “technology” weeds. Let us help you take a step back and see “the wood for the trees”. Short term need or long term relationship - SYNERGY can help and with our fixed fee pricing methodology you’ll know what it’s going to cost up front.

  • SYNERGY | Contact Us For A Free Consultation

    Let's Talk We would love to talk to you about your service needs. Please fill out the form below and we will be in touch with you soon. NAME EMAIL PHONE COMPANY Submit

  • Corporate Communications

    Corporate Communications Get the word out Communication with your internal audience is key. Don’t rely on a game of ‘telephone'. All too often, business owners and executives focus on effectively communicating with customers but not with employees. They unintentionally rely on "the trickle down effect” to get key messages delivered. Your role is to separate the key messages form the noise. Traditional tools such as email make this task daunting. Cluttered inboxes and busy employees often lead to missed communications and result in confusion.

  • Business Executive

    Business Executive Your ‘Bilingual’ technology partner At SYNERGY, we speak the language of business. We also Speak “IT” As a business focused technology company, we are here to provide solutions that make your business better. Depending on the size of your organization you may “own IT” but you are not an IT person. Our goal is to act as your trusted advisor helping with strategy and execution based on your requirements. At SYNERGY we bring experience to the table in key areas where you require it. Whether it’s bringing knowledge and experience to the table, augmenting or training your employees, or assisting with your technology or digital strategies - we can help. Every business has it unique aspects but more often than not there are commonalities across organizations that share similar traits. Over time, every business makes technology choices that take you in one direction or another. As these journeys become compounded its common that organizations can get lost in the “technology” weeds. Let us help you take a step back and see “the wood for the trees”. Short term need or long term relationship - SYNERGY can help and with our fixed fee pricing methodology you’ll know what it’s going to cost up front.

  • Human Resources

    Human Resources It’s time to be appreciated Your employees see you as an enforcer of policy while the business sees you as a necessary evil in terms of cost and overhead. Let SYNERGY help you change the discussion. The HR function is vital to the health of any organization but all too often the tools available to you are lacking both in terms of efficiency for you and usability for your employees. If you have an HRIS system, chances are it’s not fulfilling its promise (it might even have further complicated matters). If you don’t have an HRIS system, then you are likely trapped in spreadsheet and email purgatory.

  • SYNERGY | Preview

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  • SYNERGY | Cybersecurity Remediation

    Home Services Team Insight Company Contact Cybersecurity Remediation Services we offer Cyber Assessment & Evaluation Our clients understand that regulators are identifying risk measures as a priority for enforcement, even as more sophisticated threats are being developed. These trends are rapidly increasing the potential risks faced by our clients. At Synergy, we can evaluate your organization’s current cyber environment relative to regulatory standards, outlining your cyber strengths and weaknesses and related risks. In the event a weakness or gap is found, Synergy will provide actionable, auditable documentation to achieve a solution that complies with standards issued by The National Institute of Standards and Technology (NIST) and other federal agencies. We will guide your organization throughout the implementation of a simple, cost-effective, enterprise-wide, proactive cyber strategy designed specifically for your organization. Audit Preparation & Post-Audit Remediation Once a third-party has provided a gap analysis to our clients revealing their cybersecurity vulnerabilities and loopholes, Synergy will review the gap analysis and deliver a prioritized project plan for getting any security problems addressed in a quick and efficient manner. In the event a weakness or gap is found, Synergy will provide actionable, auditable documentation to achieve a solution that complies with standards issued by The National Institute of Standards and Technology (NIST) and other federal agencies. We will guide your organization throughout the implementation of a simple, cost-effective, enterprise-wide, proactive cyber strategy designed specifically for your organization. Policies & Procedures Documentation At Synergy, we work closely with our clients to outline, document, and develop cybersecurity policies and procedures in order to ensure their confidential data is protected and their compliance requirements are met. Our security policy planning and development services help our clients rapidly create and deploy comprehensive security policies, standards, guidelines and operating procedures designed to align with best practices and satisfy regulatory compliance requirements. As part of our services, our compliance experts evaluate our clients' existing policies and practices to help ensure our documentation is developed in accordance with their business goals. Cyber Awareness Training Synergy provides cyber awareness training on the methodologies, concepts, tools, and processes that we use in our security planning and implementation approach. Our comprehensive training ensures all tasks are understood, consistent, repeatable, and measurable. Through the use of our Cyber Awareness Training Manual, we educate employees by making them intimately familiar with the policies and procedures surrounding their daily operations. Customer/Vendor Standards Compliance Our clients rely heavily on their vendors to provide them with goods and services that allow them to operate their businesses on a daily basis. These vendors may include suppliers, contract manufacturers, business partners, brokers, and even cleaning services, each requiring different compliance regulations. Synergy understands that without a proper approach to security and compliance, our clients’ regulatory requirements could falter if something goes wrong. Mitigation Services At Synergy, we combine our deep industry knowledge with our end-to-end solutions for traditional and next-generation technologies to assist you and your organization to be prepared with a plan and provide the proper support to help you recover after a small service interruption or major system failure. We look after our clients’ physical assets and critical infrastructure in order to return their business to full operation as quickly as possible through disaster recovery planning and management, all while minimizing risk and cost. On-Site Technical Support Our team of committed IT technicians provides dedicated cybersecurity expertise and user training to prevent our clients from becoming another unfortunate statistic. These highly-skilled technicians offer services to deliver continuous support for all information security-related planning, procedures, and protocol. Our technicians watch over the entirety of our clients’ networks, receiving alerts the moment anything goes awry, all while providing employees ongoing data protection and unparalleled 24/7 customer care. Services we offer HIPAA Compliance While HIPAA regulations may be a benefit to the security of a patient’s information, they also come with a number of challenges such as high costs, tracking regulatory changes, and extensive documentation demands. Synergy provides assistance to organizations for streamlining all IT related aspects of HIPAA compliance. FINRA Compliance At Synergy, we understand the complex compliance regulations financial firms face. We’ve designed our solutions to help our clients meet the legal and regulatory compliance mandates that shape today’s market landscape. ITAR/EAR Compliance Through our global reach, we have handled matters related to the International Traffic in Arms Regulations (ITAR) for defense systems as well as the Export Administration Regulations (EAR) for commercial applications in the US and abroad. We can adapt to your scenario for fast, cost-effective, assistance. DFARs Compliance With multiple requirements and impending deadlines surrounding the DoD’s DFARs compliance regulations, Synergy’s experience in both NIST and ITAR/EAR compliance regulatory work can assist clients and their contractors in meeting compliance deadlines. FCC Compliance If you’re looking to upgrade your local area network with fiber or pursuing a merger or acquisition, Synergy understands the telecommunications industry’s complex regulatory environment and the challenges that come along with it. We can provide assistance in determining if a device is subject to FCC rules and which rules apply. We can also perform the necessary tests to ensure that your device complies with the applicable FCC technical requirements. SOC Type 1 & 2 Compliance Synergy can assist your business in ensuring that you meet SOC Type 1 and 2 compliance regulations to show that your business's processes are not only implemented but also effective over time.

  • SYNERGY | WebCon Partner

    Home Services Team Insight Company Contact Webcon Mission Statement Synergy believes WEBCON is the right tool for building business process solutions in the modern workplace. Our extensive experience in multiple verticals helps us deliver creative, effective solutions when it comes to designing and implementing solutions for our customers. WEBCON is the company that genuinely “built a better mousetrap” for low-code applications. More than any platform we’ve seen, WEBCON BPS “gets it,” realizing that processes change regularly, and that applications aren’t solutions unless they’re made to be managed and adjusted – even when they are live. Companies get better results and we build better relationships with our customers when it’s easy for designers and stakeholders to work together for success. ​ Any solution we build with WEBCON can run in the cloud or on-premises, in a multitenant or dedicated cloud environment, in a browser or a mobile device, and as a seamless part of another application (a Teams channel, a SharePoint site, an email conversation, etc.). And WEBCON’s commitment to their partners and customers ensures that if you build it in one place, it will work in another. The technology will not leave you behind as you evolve your technology roadmap. ​ Synergy’s expert staff can help you with your project requirements, from design to development, deployment, go live, and training. Whether your needs are simple or you have complex workflow requirements we can help you achieve success. Talk to us today about how Synergy can help you reach your business goals. About Webcon WEBCON is a leading business process automation and management vendor. Its platform WEBCON BPS, helps companies of all sizes with workflow automation, and digitalization of their business processes. ​ More than 450 companies worldwide, including market leaders as Siemens Finance, Mitsubishi Electric, Diners Club, Societe Generale, and Haddad Brands, chose WEBCON BPS to help them streamline their business processes. ​ At WEBCON, “digital transformation” isn’t a buzzword – it’s a way of life; it’s about reducing steps, eliminating mistakes, ensuring compliance, connecting assets, and encouraging continuous improvement. WEBCON’s Business Process Suite (BPS) reflects nearly two decades of research, development, and real-world experience. Every feature of WEBCON BPS is designed around making sure professional engagements reach maximum success with minimal time and work. Offerings Synergy's WEBCON Services include design, development, and enablement training on WEBCON’s Business Process Suite. Whether you are on premises or in the cloud WEBCON has solutions that will adapt with your journey. WEBCON’s commitment to their customers is your processes will work even if you change from on prem to in the cloud, with no migration hassles – ever. And with over a decade of experience with process automation, Synergy will be there to help you realize your process automation goals – on time, in budget, and in response to changing needs. WEBCON INSTANTCHANGE™ WEBCON BPS’ unique InstantChange™ technology lets you adapt/evolve processes to address changing needs immediately and painlessly. It allows changes to application models to take effect on both new and already-running instances and cases. It also allows a change in one part of an application to instantly affect every other related part of that application. Changes to data are immediately reflected in forms and reports. Changes to workflow branching logic affect page buttons and transitions. WEBCON Interoperability WEBCON BPS processes are clearly understood and easily governed; and they can be connected to line of business systems, documents, forms, messages, and collaboration workspaces. Whether you want it to appear as a seamless part of Microsoft 365 or a completely standalone solution, WEBCON BPS just works. Integrated, Coherent Solutions When you build a WEBCON BPS application, you’re mapping the process, building the workflows and forms and reports, defining the rules, modeling and provisioning the data store, defining roles & permissions, and setting up monitoring metrics. It’s a single design effort. You only do the work once, rather than a change in one place requiring running around everywhere else to change it to match. You only have to deploy, and maintain, one thing. It’s liberating if you’ve grown used to chasing down dependencies. One Technology, Many DePloyment Options WEBCON built a single architecture than can be used multiple ways in multiple places. Do you want to deploy a solution to your on-premises data center? Okay. Would you just like to subscribe to a turnkey Software-as-a-Service environment? Fine. Would you like to host a dedicated cloud service in your Azure tenant? That works, too. Best of all, it’s one technology and one feature set. You can migrate solutions between these options whenever you’d like, and if you do, you keep your history, your current status, and all your permissions. Collaborations Instead of Contracts WEBCON BPS solutions are easy to read and even easier to document. InstantChange™ means you can react to requests in moments and apply fixes/enhancements even to work that’s still in progress. It means that designers and stakeholders can establish a feedback-and-fulfillment cycle that really, really works. Auditing, Monitoring, Metrics, and Governance are In The Box When you create a process and define its goals, how to measure it shouldn’t be difficult. And with WEBCON BPS, audit trails, histories, archives, permissions, roles, task substitutions, and status monitoring are built into the platform so you don’t need to add extra logic to your applications. It’s another thing too many of us have gotten too used to not having. Deliver Immediately, Improve Continuously The net effect of The WEBCON Way, and something Synergy excels at, is being able to quickly craft a solution that works and improve it over several cycles. It goes from “what I asked for” to “what I really wanted” sooner than you think. And it happens by making it easy to listen to problem owners and respond to their requests and reactions. No plans survive contact with reality intact. The real world will always surprise us, so the best option is to work with the tools and talent that knows how ride the wave of change. You could ask for a more skilled surfer than Synergy, and WEBCON is their surfboard of choice. webcon Videos WEBCON BPS product video Building a business application in 7 minutes PLATFORM DEMO | a Step-By-Step Workflow in WEBCON BPS WEBCON BPS The Ultimate Business Process Automation and Management Low-code Platform Back to Partners

  • SYNERGY | Process Automation

    Home Services Team Insight Company Contact Process Automation Every industry has elements of their organization that relies on highly manual or repetitive processes. They often make up the backbone of your organization. Many of these processes, with investigation, can be made far more efficient and will help you get to the bottom line. So what is Business Process Automation? It is the analysis, improvement (or re-engineering) of an existing manual business process and the transformation of that process into a rules driven, electronic (often forms driven) process. Such solutions promote efficiency and help to eliminate human error, increase productivity, and help the balance sheet. What processes can you automate? Onboarding Users Engineering/Design Change Requests Annual Code of Conduct Review Attestation Contract Reviews Time Off Requests Training Class Booking and Approval Travel Authorizations Employee Recognition/ Award Routing Routing Documents For Approval How do we do it? We sit down with your key stakeholders to evaluate and analyze your current manual processes. We then work with you to develop a more modern and efficient solution, by either using native or 3rd party workflow automation tools to complete your project within your budget and timeline. there are four simple phases: 01 Discovery/ findings 02 Development 03 Testing/User acceptance 04 go Live Webcon Synergy’s WEBCON partnership is based in the belief in a product that truly understands what customers and partners want in a process automation platform. Synergy leverages almost 15 years of workflow design experience to build the framework of the workflow, and using InstantChange, we collaborate with you to make sure you get what you wanted in a finished product – a workflow that is ready for today but flexible enough to change as your needs evolve. Learn more about this collaboration on our partner page. See Partnership Nintex As a Nintex Premier Partner, Synergy uses time proven methodologies and a deep knowledge of Nintex technologies to deliver workflow solutions that help you capitalize on your organization’s time and ROI. Learn more about how our Solutions Consultants can work with you, whether you’re developing your first Nintex solution or working on a complex workflow. See Partnership Our toolKit Includes

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