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Home Services Team Insight Company Contact Careers Solutions Specialist Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Protocols in place | Vaccination and Booster Required Job Type: Full-time Work Remotely: Occasional / This primarily is a Westport CT Office Based role Salary: $60,000.00 - $72,500.00 per year plus benefits Job Description: Synergy is seeking a successful candidate who is a customer facing, IT Engineer / Solutions Specialist. The ideal candidate should be highly energetic, a proactive self-starter, have a thirst for knowledge, a love of technology, be a team player, a positive attitude, and excellent interpersonal communication skills. This role will be responsible for providing tier 3+ technical and integration support to our customers (primarily remote but occasionally on-site in the tri-state area). The role will also require mentorship of more junior team members. ​ Roles & Responsibilities: Supporting new and ongoing customer projects including service requests, onboarding of new users, configuration of new locations mostly relating to the Microsoft 365 and Azure stacks. Administration and support of Microsoft 365, Azure and the occasional legacy OnPrem Server in addition to application support, acting as the external supplier liaison to help resolve internal customer issues. Cloud configurations and migrations, infrastructure upgrade projects, and client advisory services. Assisting proactively with alerts from a variety of monitoring tools and actioning repeat issues to identify resolve ongoing trends. Supporting our client's issues related to both Physical and Virtualized Hardware, and Software, including general Help-desk administration, monitoring, and reporting. Take ownership of difficult challenges, and drive solution delivery. Project technical lead, working with and mentoring other team resources to ensure successful on-time delivery Customer Relationship management ​ Qualifications Required: Proven experience (at least 4+ years) in the field Demonstrated excellent time management skills Strong written and verbal communications Ability to solve practical problems ​ Solid/Deep Working knowledge of: Windows Server OS (Versions 2012-Current) Active Directory / Microsoft 365 / Azure Virtualization (Hyper-V, VMware) TCP/IP Networking, Firewall and Switch management (rule creation, NAT, IPsec Tunneling) and WiFi technologies. Project Management Experience. Experience with RMM solutions (N-Able, SolarWinds, etc.) Basic understanding of scripting (Batch files, PowerShell) Cybersecurity, compliance, and industry best practices Experience with IT Documentation management solutions (IT Glue). ​ Preferred: Current industry related certification/s such as: Microsoft 365 / Azure related certifications CompTIA A+/N+ a positive Hardware solutions - Datto, Unifi, WatchGuard, Sophos, Cato Experience working with SharePoint Experience with OnPrem to Cloud data Migration and associate third party tools Experience working with Workflow tools (Nintex/Webcon/Power Automate) Experience working on Mac OS ​ Company overview: With 27+ years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation. ​ What is it like working for Synergy? We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA. ​ Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field. ​ Benefits: Dental insurance Health insurance Paid time off ​ Schedule: 8 hour shift Monday to Friday ​ Ability to commute/relocate: Westport, CT 06880: Reliably commute or planning to relocate before starting work (Required) ​ Work Location: One location Send Us Your Resume IT Support Back to Careers

Home Services Team Insight Company Contact Careers Operations Manager Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Protocols in place | Vaccination Required Job Type: Full-time Work Remotely: No /Full time office-based role. Salary: $50,000.00 - $60,000.00 per year DOE Job Description: Synergy is currently looking for an OPERATIONS Manager to manage our office, assist staff, and work with our customers and vendors to maintain relationships and communications. We are looking for someone who is creative, motivated, and able to multi-task on projects with multiple deadlines. ​ You will be interacting with staff, managers, directors, as well as building management, customers, and vendors, so you must be comfortable with communicating in a corporate environment. *COVID 19 BOOSTER VACCINATION REQUIRED* ​ Responsibilities: Operations Coordinate contract, lease and software renewals with customers and vendors Coordinate and track equipment purchases for company/customers. Familiarity with Purchasing lifecycle a definite Plus (Quotes / Purchases Orders) Review and send monthly service reports to customers Familiarity with ticketing systems & Technical Support Desks a plus Contact potential customers from lead generation system/assign leads as needed. Prepare and send quotes to customers for annual software renewals & equipment requests. Assist with customer projects as needed. Provide HR assistance with new employee onboarding, orientation, equipment sign-outs ​ Day to Day Office Management Organize, Manage and Maintain office space and environment, including liaising with building management Manage Administrative Operations including office supplies, shipping/deliveries, A/R, wireless phone management, alarm system, etc. Answering main phone lines, directing calls as needed. Run office-related errands as needed. Print/bind training manuals for customer training, including shipping to site as needed. Managing Internal / Office Corporate Accounts (Credit Card / Mobile /Telephony) Coordinate E-Recycling for clients ​ Executive Assistance Provide/oversee administrative assistance and support for office principals. Travel arrangements and itineraries for principals and staff as needed, including maintaining staff travel info. ​ Technical Documentation and Managing our Microsoft Partner Program Maintain and update help guide for software created by company – familiarity with authoring software a plus. (Clickhelp) UI testing of software as needed. Maintaining internal Partnerships (Microsoft Partnership, etc.) & assuring staff/organization are keeping up with professional development & requirements ​ Required Qualifications: Bachelor’s degree preferred or Equivalent work experience. 3 – 5 years of experience in managing in an office related setting. Be detail-oriented and possess priority management skills. Ability to deal with all levels of management both internally and with clients. Working knowledge of Microsoft Office products, especially Outlook, Word, Excel, & Teams. Knowledge of Microsoft SharePoint is a plus. Excellent editing skills (grammar, spelling) Excellent customer-facing phone skills. ​ Company Description: Synergy is an integrated technology solutions company based in Westport, CT with a focus on IT Managed Services, Digital Transformation, and Development and Digital Strategy. We are a Gold Certified Microsoft Partner and Google Partner. ​ Benefits: Paid time off Health insurance Dental insurance Retirement benefits (Simple IRA) Workplace perks such as food/coffee and flexible work schedules ​ Send Us Your Resume IT Support Back to Careers

ALWAYS THINKING. INNOVATING. IMPROVING. DIGITAL TRANSFORMATION SERVICES Digital Transformation is not just a one and done deal, but instead an ongoing process that your business needs to take to pave the way to modernization and efficiency. Synergy is an elite solutions partner made up of consultants, developers, and branding experts, and has been in the business of making businesses better for 25 years. Explore how we can be a guide and resource for your business, no matter what stage of Digital Transformation you’re in. Engage SUPPORT & PROJECT SERVICES Companies have depended on our integrated managed services to remove the distraction and stress of managing their systems. We offer an integrated, fixed-fee approach to our technical services offerings, working step-by-step with you to ensure your technology needs are met. Establish DIGITAL STRATEGY Managing an online presence for your business can be a daunting task, but it doesn’t have to be. Synergy’s Digital Marketing group can help you realize your business’s marketing and branding goals. We can help you exploreall aspects of Digital Strategy to help grow your online presence, creating new business opportunities, and expand your audience. Market "Synergy are my go-to IT guys. I’ve worked with them as CFO of four different companies over the past fifteen years. I know that when I’m new in a role & I need IT support, I can rely on them to make the same positive impression that I want to make myself". Mark Pritchard, United Safety & Survivability Corp SCROLL Down Arrow

Home Services Team Insight Company Contact Our people ​ How We Work Synergy isn’t just our name, it’s a part of our value set. We work everyday collaboratively within our own internal groups and as an extension of our customers project teams. Leadership Leadership James Beck James Beck Originally from the UK, James brings his infectious enthusiasm for technology and passion for customer satisfaction to every venture. ​ Leveraging his two+ decades of consulting experience with businesses large and small, James’ boundless energy and can-do attitude helps our customers around the globe consistently achieve and exceed their business goals time and again. ​ His commitment to excellence in project management, customer service, and his extensive industry experience forms the foundation of Synergy's lasting customer relationships. ​ Day to day, James works within our Digital Transformation group, while ensuring customer service and excellence company-wide, which has become the signature of doing business with Synergy. Milan Gross Milan Gross Milan runs Synergy’s Asia Pacific area operations. He is a consultant, trainer, and strategist with over 20 years of active industry experience as an architect and developer of Microsoft technologies. ​ Merging his career as a Microsoft Certified Trainer, and working with SharePoint technologies since its inception, Milan admits to a voracious curiosity for technology and an equally great interest in sharing what he knows with others. Milan is a published author, a graduate of University of Pennsylvania, and holds MCSE, MCSD and MCDBA certifications. ​ Milan's published works include - Microsoft Office SharePoint Server 2007 Administrator's Companion. (Contributing author), Microsoft Office SharePoint Server 2007 Pocket Consultant (Contributing author), and ​SharePoint 2010 Administration Instant Reference (Co-Author) Steven Unsworth Steven Unsworth As Synergy’s Chief Technology Officer, Steve combines over 35 years of technical and engineering experience to provide mentorship and guidance both to our internal and to our customers. ​ Originally from Manchester, England, Steve’s tireless pursuit of new and developing technologies and his standards for excellence in project management, customer service, and process analysis have helped to drive Synergy’s Support and Project Services side of the business since our inception in 1995. ​ Steve ensures that you get the most out of your technology investments. His results-driven approach to project planning and network management help businesses grow and thrive with the technology at their disposal. His philosophy of reducing downtime and maximizing productivity through pro-active management and monitoring has served our customers effectively for years. Jason Blair jason Blair Jason is an IT professional with over 25 years of industry experience in a wide range of technologies. Initially serving as a support and customer service specialist supporting small and mid-sized businesses, his experience includes team and project management, infrastructure design, intranet and SharePoint design and implementation, process automation, cybersecurity advisory services, and training. He is a Cloud and SharePoint technology specialist with experience in designing, customizing and implementing business solutions for our enterprise customers in a wide range of industries. Jason holds a number of Microsoft certifications on Windows, SQL and SharePoint, and Office 365. In addition to Cloud and SharePoint solutions work, his passion for designing and implementing automated processes in Nintex technologies with a focus on optimizing customer ROI have earned him the recognition by Nintex as a vTE, or Virtual Technology Evangelist. Jason has leveraged his love of working with people and his passion for technology to become partner with Synergy, whose passion matches his own. He thoroughly enjoys delivering top shelf solutions with a consistent focus on best practices and an excellent user experience to help clients get the most out their technology. Mopsey Mopsey Mopsey is our Chief Happiness Officer (CHO). She focuses on the welcoming of visitors and on the raising of office morale. She specializes in door watching, fetching, and of course, snuggles. When she is not greeting, she likes to take naps somewhere around the office where she most feels like she may be needed.

Home Services Team Insight Company Contact Careers *Recruiters, please Do NOT contact us with unsolicited services or offers.* Join the team At Synergy, we are a team. We work hard to make our clients happy because when the client is happy, projects keep rolling in. If you want to learn and keep up with the latest technology and contribute to the success of Synergy, we would love to hear from you.​ Our current openings are listed below by location. Please respond per the instructions within each opportunity. ​ Currently we have open positions in the following locations: Job Title: IT Operations Support Associate Location: Westport, CT | Full-Time Salary: $38,000 - $45,000 per year DOE ​ Job Description: Synergy is seeking a highly motivated, personable IT Operations Support Associate. The ideal candidate should also be highly energetic, approach every task with enthusiasm & have excellent attention to detail.... Learn More Job Title: Solutions Specialist Location: Westport, CT | Full-Time Salary: $60,000 - $72,500 per year DOE ​ Job Description: Synergy is seeking a successful candidate who is a customer facing, IT Engineer/ Solutions Specialist. The ideal candidate should be highly energetic, a proactive self-starter, have a thirst for knowledge, a love of technology, be a team player, a positive attitude.... Learn More

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