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  • SYNERGY | Careers | Join The Team

    Home Services Team Insight Company Contact Careers *Recruiters, please Do NOT contact us with unsolicited services or offers.* Join the team At Synergy, we are a team. We work hard to make our clients happy because when the client is happy, projects keep rolling in. If you want to learn and keep up with the latest technology and contribute to the success of Synergy, we would love to hear from you.​ Our current openings are listed below by location. Please respond per the instructions within each opportunity. ​ Currently we have open positions in the following locations: Job Title: IT Engineer / Solutions Specialist Location: Westport, CT | Full-Time Salary: $55,000 - $65,000 a year ​ Job Description: Synergy is seeking a customer facing, IT Engineer / Solutions Specialist. The ideal candidate should be highly energetic, proactive, have a thirst for knowledge, a love of technology, be a team player and have excellent intrapersonal communication skills.... Learn More Job Title: Helpdesk Manager / Run Team Lead Location: Westport, CT | Full-Time Salary: $70,000 - $85,000 a year ​ Job Description: Synergy is seeking an experienced Helpdesk Manager (Run Team Lead) for their operations in Westport, CT (occasional remote work offered). The ideal candidate is a team player with excellent communication skills; highly energetic, with a demonstrated love of technology and proven leadership.... Learn More

  • SYNERGY | Digital Strategy & Transformation Services | MSP

    ALWAYS THINKING. INNOVATING. IMPROVING. DIGITAL TRANSFORMATION SERVICES Digital Transformation is not just a one and done deal, but instead an ongoing process that your business needs to take to pave the way to modernization and efficiency. Synergy is an elite solutions partner made up of consultants, developers, and branding experts, and has been in the business of making businesses better for 25 years. Explore how we can be a guide and resource for your business, no matter what stage of Digital Transformation you’re in. Engage SUPPORT & PROJECT SERVICES Companies have depended on our integrated managed services to remove the distraction and stress of managing their systems. We offer an integrated, fixed-fee approach to our technical services offerings, working step-by-step with you to ensure your technology needs are met. Establish DIGITAL STRATEGY Managing an online presence for your business can be a daunting task, but it doesn’t have to be. Synergy’s Digital Marketing group can help you realize your business’s marketing and branding goals. We can help you exploreall aspects of Digital Strategy to help grow your online presence, creating new business opportunities, and expand your audience. Market "Synergy are my go-to IT guys. I’ve worked with them as CFO of four different companies over the past fifteen years. I know that when I’m new in a role & I need IT support, I can rely on them to make the same positive impression that I want to make myself". Mark Pritchard, United Safety & Survivability Corp SCROLL Down Arrow

  • SYNERGY | Careers | Join The Team

    Home Services Team Insight Company Contact Careers Helpdesk Manager / Run Team Lead Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place | Vaccination Required Job Type: Full-time Work Remotely: Occasional / This is primarily a Westport CT Office Based role. Salary: $70,000.00 - $85,000.00 per year Job Description: Synergy is seeking an experienced Helpdesk Manager (Run Team Lead) for their operations in Westport, CT (occasional remote work offered). The ideal candidate is a team player with excellent communication skills; highly energetic, with a demonstrated love of technology and proven leadership. ​ This position is responsible for overseeing the service desk support to our diverse customer based (primarily remote/by phone but occasionally on-site within the tri-state area). This role, reporting into executive management, will be responsible for providing internal team support and mentorship, as well as hands-on support and relationship management for our customers. ​ Roles & Responsibilities: Work with executive management to adapt, create and then own and lead continuous improvement programs within the team. Ongoing Customer (executive level) Relationship management Manage and mentor a team of support technicians. Creating, managing, and maintaining reports (internal and customer requested) Monitor and assign tickets. Maintain SLA’s and SLR’s through timely assignments Balance team workloads and tasks Manage escalations and provide excellent and timely communications to all parties Managing internal escalations and the relationship with the Plan/Build (Engineering team) Hands-on support for our clients, leading the team through example Manage, expand, create, and maintain documentation as necessary Enforce policies, procedures, and provide / oversee training ​ Required Qualifications: Proven and relevant IT experience (7 years+) in the field Experience managing or leading small/medium sized teams Experience working within an MSP or with an MSP and an understanding of the unique associated challenges of working with multiple diverse customers. A demonstratable understanding what it means to work within contracted customer Service Levels Experience working with and managing a ticketing system Understanding of contractual obligations to clients and partners Hard Skills Experience working with and supporting Microsoft Office 365 including tenant level administration experience Ability to solve practical real-world problems Experience working hands on with both Hardware and Software Build experience of end user workstations (HP, Dell, Desktop, Laptops, Printers, Scanners, etc.) Network Troubleshooting experience - TCP/IP and general WAN/LAN troubleshooting Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to users Soft Skills Excellent communication skills (Written and Verbal) Demonstrated excellent time management skills Self-motivated with the ability to work in a fast-paced company Strong attention to detail Visible positive attitude with a passion for working with people ​ Preferred Qualifications: Current industry related certification/s or working towards certification such as: Microsoft cloud related certifications Working knowledge of: Microsoft 365 (administration, user management) Windows Server OS Microsoft Windows for desktop Legacy On-Prem Active Directory Azure AD Microsoft Office 365 Suite HP, Dell, Desktop, Laptops, Printers and Scanners Basic Network Troubleshooting - TCP/IP and general WAN/LAN troubleshooting Mac OSX as well as Apple and Dell hardware a plus ​ Company overview: ​With 26 years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation. ​ What is it like working for Synergy? We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA. ​ Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field. ​ Send Us Your Resume Back to Careers

  • SYNERGY | Careers | Join The Team

    Home Services Team Insight Company Contact Careers IT Engineer / Solutions Specialist Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place | Vaccination Required Job Type: Full-time Work Remotely: Occasional / This is primarily a Westport CT Office Based role. Salary: $55,000.00 - $65,000.00 per year Job Description: Synergy is seeking a customer facing, IT Engineer / Solutions Specialist. The ideal candidate should be highly energetic, proactive, have a thirst for knowledge, a love of technology, be a team player and have excellent intrapersonal communication skills. ​ This role will be responsible for providing technical and integration support to our customers (primarily remote but occasionally on-site in the tri-state area). If you are motivated to learn and expand your existing IT skills and expose yourself to a wide range of technologies, we are happy to provide you with ongoing ‘on the job’ training to take your career further. ​ Roles & Responsibilities: Supporting new and ongoing customer projects including service requests, onboarding of new users, offices and acquisitions mostly relating to the Microsoft 365 stack. Administration and support of Microsoft 365 in addition to application support, acting as the external supplier liaison to help resolve internal customer issues. Assisting proactively with alerts from a variety of monitoring tools and actioning repeat issues to identify resolve ongoing trends. Supporting our client's issues related to both Hardware and Software, including general Help-desk administration, monitoring and reporting Customer Relationship management ​ Required Qualifications: Proven experience (at least 4+ years) in the field Working knowledge of: Microsoft 365 (administration, user management) Windows Server OS Microsoft Windows for desktop Legacy On-Prem Active Directory Azure AD Microsoft Office 365 Suite Build experience of end user workstations (HP, Dell, Desktop, Laptops, Printers, Scanners, etc.) Network Troubleshooting experience - TCP/IP and general WAN/LAN troubleshooting Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to users Demonstrated excellent time management skills Strong written and verbal communications Ability to solve practical problems ​ Preferred Qualifications: Current industry related certification/s or working towards certification such as: Microsoft 365 related certifications CompTIA A+/N+ a positive Datto Experience working on Mac OS ​ Company overview: ​With 26 years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation. ​ What is it like working for Synergy? We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA. ​ Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field. ​ Send Us Your Resume Back to Careers

  • SYNERGY | Careers | Join The Team

    Home Services Team Insight Company Contact Careers Integration Solutions Specialist Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place | Vaccination Required Job Type: Full-time Work Remotely: Occasional / This is primarily a Westport CT Office Based role. Salary: $65,000.00 - $75,000.00 per year Job Description: Synergy is seeking a customer facing, Integration Solutions Specialist. The ideal candidate should be highly energetic, proactive, have a thirst for knowledge, a love of technology, be a team player and have excellent intrapersonal communication skills. ​ This role will be responsible for maintaining existing, and designing, and implementing new solutions to assist with our various customers integration and automation needs the definition to which can be plentiful and wide ranging. ​ Roles & Responsibilities: Gathering requirements about solutions to meet the needs of our clients Reviewing various options to implement solutions using both existing toolsets and off-the-shelf products Developing solutions while continuously supporting existing solutions utilizing a range of tools Demonstrating excellent and ongoing Customer Relationship management ​ Required Qualifications: Proven experience (at least 5+ years) in the field Demonstratable ability to solve real world practical problems The Ideal candidate will have real world experience with the following platforms: PowerShell SQL (tSQL, Integration Services, Reporting Services) Power Apps Power Automate Power BI Teams IIS Web Services (SOAP, ODATA) Soft Skills Excellent communication skills (Written and Verbal) Demonstrated excellent time management skills Self-motivated with the ability to work in a fast-paced company Strong attention to detail Visible positive attitude with a passion for working with people ​ Preferred Qualifications: Current industry related certification/s or working towards certification such as: Microsoft 365 related certifications Nintex, Webcon or other similar process automation tool Experience with the following is preferred: SharePoint (online and on-prem) Microsoft Azure InfoPath Smartsheets Nintex Workflow WebCon Workflow ​ Nice To Have: Familiarity with any of the following will be a plus: .Net, Java, HTML, or other traditional development platforms Microsoft Office Suite (Excel formulas, VBA) AWS Dynamics CRM K2 Workflow ​ Company overview: ​With 26 years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation. ​ What is it like working for Synergy? We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA. ​ Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field. ​ Send Us Your Resume Back to Careers

  • SYNERGY | Careers | Join The Team

    Home Services Team Insight Company Contact Careers IT SUPPORT Technician Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place | Vaccination Required Job Type: Full-time Work Remotely: No / This is a full time Westport CT Office Based role. Salary: $38,000.00 - $45,000.00 per year Job Description: Synergy is seeking a customer facing, team player with excellent communication skills to join the Synergy service desk as an IT Support Technician. ​ This position is responsible for providing service desk support to our diverse customer base (by remote from our office/by phone, but occasionally on-site within the tri-state area). If you are energetic, with a love of technology, have a thirst for knowledge and are motivated to learn and grow your IT skills, we are happy to provide you with training to take your career further. ​ Roles & Responsibilities: Working as a part of the fast-paced support desk team, supporting diverse customer issues while working tickets in an organized manner, meeting our response and resolve times. Working a rotating 10x4 shift (10 hours a day, 4 days a week, with the 5th day off). Excellent customer service skills are key. ​ Required Qualifications: Proven experience (1-2 years+) in the field or appropriate qualification in lieu of real-world experience. Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to end users Experience working with and supporting Microsoft Office 365 Demonstrated excellent time management skills Strong written and verbal communications Ability to solve practical real world problems ​ Preferred Qualifications: Experience working with a ticketing system Experience working hands on with both Hardware and Software Some tenant level administration experience with Microsoft 365 and/or other comparable toolsets. Current industry related certification/s or working towards certification such as: Microsoft related certifications CompTIA A+/N+ a positive Working knowledge of: Microsoft Windows for desktop Laptops, Printers and Scanners Basic Network Troubleshooting ​ Company overview: ​With 26 years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation. ​ What is it like working for Synergy? We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA. ​ Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field. ​ Send Us Your Resume Back to Careers

  • Malcolm Kanter

    Malcolm Kanter UK Operations Lead Malcolm runs our UK operations which started trading in 1998. Malcolm's success comes down to his outstanding customer service capabilities, a strength which he shares with members of the team across the globe. A regular traveler to our other offices, Malcolm's expertise is best spent ensuring our ongoing global commitment to ever improving customer service and satisfaction. In addition to running our services business the UK operation, Malcolm is also a successful independent wholesaler of hardware producing over £13.5m in revenue in the last 12 months alone. Vendors include HP, Cisco, SonicWall, WatchGuard, NetGear, and 3COM. United Kingdom United States Australia Singapore South Africa

  • Madison Duffy

    Madison Duffy Web Designer/Front End Developer As one of Synergy’s Creative Leads, Madison came to us from a leading NYC media agency. There she was part of a team of graphic designers in the new business group. Madison provided the agency with materials to pitch to and acquire new clients including Uber, Hilton, Ally Bank, and eBay. Her experience and record of results working in both graphic and web design brought her to Synergy, where she continues to contribute to the success of the company, and more importantly, our customers. Madison works on projects that span her creative range working on digital ads, customer logos and marketing materials to new website wireframes, landing pages, and the implementation of full website redesigns. She loves working in both artistic and technical fields, being able to create something that is user friendly and intuitive, but still aesthetically pleasing to look at. Madison is a Graphic Design graduate from Boston University. Her career to date has confirmed what she learned in college: everything relates back to the basic concepts of design. It doesn’t matter whether it’s graphic- or web-based design, the basic concepts don’t change. Separate to her mastery of the creative arts Madison is an Adobe Creative Suite Ninja, a part of Synergy’s Wix partner team but acts as a ground up coder as needed to best to manipulate the representation of graphic assets. Always an enthusiastic learner, Madison is constantly improving and adapting her skills to stay current with industry trends. She is well organized, detail oriented, and committed to completing the task at hand. She is a consistent over-achiever who values people first, with strong communication, time management and analytical skills. Madison also teaches part-time at the local community college as she enjoys helping new designers as they start their journey in the field and offers advice based on her past clients and industry experiences. United States United Kingdom Australia Singapore South Africa

  • Moet Hennessy

    Intranet Design & Development About The Project Developed to meet the high design standards of one of the worlds leading luxury brands, this portal provides a visually compelling entry point for staff to quickly access information. The site is designed around internal case studies and best practices and serves as a source of learning and knowledge dissemination as well as a set of links to common tools. Back To Portfolio

  • CrimsonLogic

    Intranet Design & Development About The Project This SharePoint Online portal was designed from the ground up to leverage the full capabilities of the new SharePoint environment and give staff a fresh and engaging home page for the company. Back To Portfolio