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Home Services Team Insight Company Contact Business Process Management Business Process Management or BPM, empowers organizations to discover, identify, and document the processes that are used every day, but which may not be followed consistently or completely. Mapping the roles staff need to fulfill, the steps required to complete tasks, and the risks and costs associated with these tasks gives a clear picture of what a company does and is essential to risk and compliance management. Understanding an organization’s business processes completely promotes cost reduction through process improvement and automation. Business Process Management 01 Discovery 02 Model 03 Evaluate 04 Measure 05 Improve 06 Enhance How Do We Do It? We sit with your key stakeholders to gather and evaluate information about the business relevant to setting the groundwork for the BPM effort. We leverage the Nintex Promapp platform to accelerate and deepen the output and to provide our clients with a tool for long term process governance. For those organisations that lack the resources to undertake the initial documentation of processes we can work in parallel with process experts to get processes documented. ​ Once the BPM effort starts to reach some maturity (based on completeness of process documentation) organisations would typically embark on the process improvement and optimisation tasks which typically lead to IT Process Automation projects.

INTRANET Design & Development About The Project *Blurb of text will go here* Back To Portfolio

Home Services Team Insight Company Contact Kogarah City Council Live Tiles and Office 365 Summary Data Kogarah’s local government area (LGA) is located 14km south of the Sydney CBD, covers almost 20 square kilometres and has a population of around 53,000 people. Industry Government Geography Australia technologies Office 365 Live Tiles Yammer Consulting Office 365 SharePoint Intranet Consulting Challenges/Goals Implement an intranet on Office 365 to provide a solution to enhance knowledge sharing between staff Solution/Approach The solution provided a central hub for many of the council’s collaborative requirements, providing an easy to access system for council forms, policies, news and resources. It also provides a collaboration environment for teams and projects. Overview Kogarah’s local government area (LGA) is located 14km south of the Sydney CBD, covers almost 20 square kilometres and has a population of around 53 000 people. Part of the St George region, the area is known for its sporting history, picturesque parks and foreshore and its relaxed, familyoriented lifestyle. Kogarah City Council’s vision is to have a viable and sustainable future in partnership with the community; to achieve this they are undertaking the following: To build on the diversity of our community To improve our natural and built environment To respond to changing community needs and expectations Situation KCC had an existing Intranet which was used as a simple and central point for communications for departments. Synergy was asked to deliver a new solution that would provide the following functionality: New and updates Documents and form storage Discussion forums through Yammer Improved communication, collaboration and task tracking A visually complex design onto Office 365 Cross browser support and optimisation for smart phones Accurate refreshed content for a strong user A new (IA) to provide a coherent navigation experience Simple Tools and instruction to maintain content Site Templates Content Manager training aligned with the above principles Solution Synergy worked alongside the KCC team throughout the project to define the requirements of the organisation prior to any work commencing. Synergy then formulated a range of solutions and worked with KCC to determine which the best fit was for KCC. The benefits of Office 365 and LiveTiles were chosen as the winning combination due the numerous benefits of the cloud and design efficiency. Synergy then created visual concepts from KCC’s styling and built out a solution in LiveTiles to implement this. By implementing a solution in LiveTiles we avoided complicated custom development in Master Pages and future proofed the environment for future Microsoft cloud updates. This also reduced the time and cost in realising the design into a production site. The new Office 365 intranet will provide enhanced knowledge sharing and collaboration between staff, in a responsive user-friendly environment. Maintaining the intranet will also be easily done as Synergy provided end user training to allow content management to be easily done by staff with minimal Office 365 experience. Back to Case Studies

Alba Thermal Imaging ​ Social Ads Videos Back to Portfolio

Middlesex Health Below is a gallery of ads we have created for Middlesex Health. These ads were created to be optimized within multiple social platforms (e.g. Facebook, Instagram, and LinkedIn) and placements (e.g. newsfeeds, video, stories). Social Ads Videos Back to Portfolio

Home Services Team Insight Company Contact Nintex Mission Statement Synergy has been a Nintex partner for over a decade, and we have a broad range of cross industry experience, which helps us think outside the box when it comes to working with and implementing solutions for our customers. ​ Nintex is powerful, easy to use, and can provide better results and business insight. Their toolset operates within your existing SharePoint or Office 365 environment, so creation, editing, and testing can happen seamlessly. ​ Synergy’s consultants and developers can help you with your project requirements, including process design and development for complex workflows and real-world training with Nintex solutions. Whether you’re new to the concept of Nintex technologies, or are looking to learn best practices from industry experts, Synergy can help you reach your business goals. About Nintex Our partners are an integral part the Nintex community. With the global Nintex Partner Network, customers can team up with a knowledgeable partner to build automation solutions that solve their unique business challenges. ​ Our network of hundreds of trusted partners utilize their Nintex Platform expertise to provide best-in-class process automation and management solutions for thousands of organizations worldwide. Offerings Synergy's Nintex Services include design, development and training on all that the Nintex family of products has to offer. Whether you are on premises, in Office 365, or somewhere in between, Nintex has solutions that scale to meet your businesses unique requirements. With over a decade of experience as a Nintex Premier partner, Synergy can take our experience and expertise to help you realize your process automation goals – on time, in budget, and where you need automation most. Nintex for O365 Nintex for O365 enables our customers to design and build automated processes in SharePoint Online. Nintex for O365 enables our team to build Nintex Workflow and Nintex Forms solutions with the ability to consume workflows anywhere – on premises, in the cloud, or in hybrid deployments. Nintex workflow for SharePoint Nintex Workflow for SharePoint is a leading process automation platform for your SharePoint environment, with powerful connectors enabling you to extend your automation into key line of business platforms. Nintex Forms for SharePoint Nintex Forms gives SharePoint site owners a responsive, modern forms designer. Designed to work on desktops, tablets and mobile devices, Synergy can help you create and publish your electronic forms on prem, in the cloud, or in the Nintex Mobile App. Promapp Nintex Promapp is used by our customers as a non-technical way of mapping their business processes which Synergy can leverage to create the initial framework for the workflow itself, reducing discovery and development time as well as costs for your process automation project. Watch Video Nintex workflow Cloud What if you want workflow and forms, but don’t want or use SharePoint? Nintex Workflow Cloud (NWC) has you covered. NWC has predefined connectors for a growing number of cloud solutions, with integration options for on premises platforms as well. See how Synergy helped one of our customers solve a critical COVID challenge (AP School case study link) using NWC. Watch Video Robotic Process Automation (RPA) With the acquisition of Foxtrot RPA, Nintex rounded out their platform to enable partners and customers build botflows. RPA extends the power of automation to any platform from Excel to line of business applications quickly and easily. OtheR Nintex Videos Manage, Automate & Optimize with Nintex Nintex Promapp Process Management Software Nintex Partner James Beck of Synergy Awards Synergy Asia Pacific Region Wins Nintex Award Read Recent Case Study See Our Courses Back to Partners

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Synergy Corporate Technologies Below is a gallery of ads we have created for Synergy. These ads were created to be optimized within multiple social platforms (e.g. Facebook, Instagram, and LinkedIn) and placements (e.g. newsfeeds, video, stories). Social Ads Videos Back to Portfolio

Home Services Team Insight Company Contact Macquarie University Office 365 Training Summary Data 3000 Staff learn Office 365 with Synergy’s Cloud training Services Industry Education Geography Australia Consulting Training Services Office 365 SharePoint Intranet Consulting technologies Office 365 Challenges/Goals Provide Office 365 training to over 3,000 staff Cater for End-user, Helpdesk, Support and Technical Staff Provide Macquarie University custom materials Manage training logistics (courses/seminars, attendees, rooms, and trainers) Deliver Lectures, Presentations, VIP Sessions, Courses and Labs Create a range on online resources, Wiki’s, Howto’s, Cheat Sheets, Videos and web links Work alongside the project team to ensure training aligned with delivery Solution/Approach Synergy undertook an extensive Training Needs Analysis to define the exact requirements of the University. A Training programme was then created to cater for all audiences and delivered over a 4 month period. Results The overall result for Macquarie University was a comprehensive program of training that introduced staff to the core features of Office 365 and allowed them to hit the ground running after the launch on 14th December 2015. This assisted in a very smooth transition to the new software and allowed staff to be productive on Office 365 from day one. Overview Synergy was chosen as Macquarie University’s training partner for the migration to Office 365, in late July 2015. Macquarie needed a training partner with Microsoft product knowledge and training certifications, as well as a working knowledge of Office 365 in Education. Synergy’s team of MS certified consultants and trainers developed custom training material that directly addressed Macquarie staff needs; from Academic to Administrative staff. Macquarie University undertook the email migration from Gmail to Office 365 for over 3,000 staff in the second- half of 2015. The project required an approach that offered a variety of training methodologies due to the differing needs of staff. The training approach accommodated a series of seminars, group training courses and hands-on labs/workshops to ensure all staff were given the opportunity to learn how Microsoft’s Office 365 would be utilised by them. University specific training materials were developed in the traditional electronic .pdf format as well as Wiki online tutorials stored in a training site on Macquarie’s servers. Challenges/ Goals Primary Deliver effective training to a large diverse group of staff across faculties and departments. Provide the correct level of Office 365 training to over 3,000 staff that had Beginner through to Advanced Office 365 knowledge. Creation of Macquarie University specific training manuals that illustrated the Office 365 platform and its specific use at Macquarie. Over a four month period deliver training courses for up to over 3,000 staff which would encourage high-levels of attendance. Use a specific event management and ticketing system that would co-ordinate courses/seminars, attendees, rooms, and trainers. Provide high quality online Macquarie branded resources for future reference and training. Secondary Ensure that knowledge was able to be shared amongst all attendees. Assimilate the trainers and IT Support into one team to allow for the seamless delivery of knowledge of Office 365. Solution/ AppRoach Synergy’s initial meeting with Macquarie project team members concluded that Office 365 Champions would help fast track and promote the change and assist with the smooth transition to Office 365 and these people were selected and trained immediately. Synergy then conducted a TNA which included staff surveys and interviews and provided an insight in to the huge variation of skills and training preferences amongst the staff. ‘The survey found 72.5% of Professional Staff and 81% of Academic staff have never used Office 365 (professionally) however 96% of respondents stated that they have used it previously at home or school.’ ‘The survey found that the respondents like a mix of self-paced (53%) and classroom based (47%) learning.’ The TNA was our guiding document and set the targets that we needed to achieve. We identified the skill levels of trainees and roles and targeted hands-on training for a discrete set of Power Users who would require an in depth knowledge of O365. The Synergy team set about creating nine custom courseware manuals and the presentation packs for each of the courses. Courses, dates, time and locations were published and staff started enrolling in courses. Some courses sold out quickly and more dates were added to the schedule to cater for the demand. Synergy’s ability to resource additional staff from our skilled pool of local in-house trainers meant we could meet the increased demand immediately. To ensure training was hitting the mark we surveyed each set of trainees after each course, utilising unique questionnaire links so each trainer and course could be evaluated. The Synergy PM consistently communicated with management on the progress and the participant feedback on the courses. This allowed changes and adjustments to be made when the need arose and produced a much higher level of knowledge and awareness of the change impact for trainees. In addition to the seminars, courses and courseware Synergy resolved a number of training related questions and scenarios via Macquarie’s centralised service desk. Synergy also participated in the go live process by manning a drop in centre for staff to attend when they needed assistance or to get their devices configured to Office 365. Results The overall result for Macquarie University was a comprehensive program of training that introduced staff to the core features of Office 365 and allowed them to hit the ground running after the launch on 14th December 2015. This assisted in a very smooth transition to the new software and allowed staff to be productive on Office 365 from day one. Course attendance increased due to positive feedback and internal referrals which resulted in a far greater reach than predicted with over 2500 trainees attending classes and many more accessing online material. The training solution has provided for the future by allowing current staff to refresh themselves via the online courseware and training environment. Future training needs of any new staff that join Macquarie University have been catered for in the full-suite of high-quality relevant courseware. "Synergy’s Cloud training services provided a flexible programme of work that delivered a range of training to our various stakeholders, including staff, Service Desk, IT and support. Synergy delivered workshops, Seminars, Technical training and End User training to ensure our transition to Office 365 was smooth and the University staff found the training very beneficial” - Georgina Rossendell, Director, Client Services, Macquarie University Back to Case Studies

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