Search Results

Home Services Team Insight Company Contact Infrastructure Management As your business adapts, your technology requirements will evolve. Synergy can assist in a multitude of ways. Our services include Lifecycle Management, end-point protection, malware and phishing solutions, and more. Our pro-active approach enables us to monitor and maintain the optimization of your critical systems, so your business technology continues to keep pace with your organization. Pro-Active monitoring At Synergy, we know that making sure your business continues to flow smoothly and efficiently is a priority. We take a pro-active approach to Infrastructure and Life Cycle Management. By monitoring the health of your infrastructure, workstations, data backups and more in real time, we gain detailed insights into the performance of the systems you use every day enabling us able to better forecast and address potential issues before they cause any noticeable work interruptions. Network administration Managing your active user accounts, maintaining your email distribution lists, onboarding new users and offboarding leavers, and ensuring your data is secure are just a few of the regular tasks that do not manage themselves. Synergy’s standard service offering includes all of these regular administrative tasks at no additional cost. Backup management Anti-Virus monitoring Wi-Fi access and optimization monitoring Storage tracking Email thread protection And more… Life Cycle Management The team at Synergy will monitor the life cycle of your assets and work with you to plan when assets need replacement or upgrades. Together, we will review which current tech options are best for your business needs to help your business stay productive. Purchasing/Licensing Synergy can assist with the process of purchasing hardware and help to ensure you are appropriately licensed on the software front. We know that no two organizations are exactly alike, so we take the time to fully examine your systems prior to making any recommendations.

Home Services Team Insight Company Contact Powell Software Mission Statement Powell Software has revolutionized our ability to deliver a culturally branded portal that is mobile-friendly and modern. Synergy has always had a strong focus on delivering an excellent user experience and intuitive portals to our customers. Powell truly understands that mission and enhances it by enabling Synergy and our customers to quickly and easily deploy new features and address changing business needs in a dynamic business environment, ensuring that your corporate portal remains fresh and relevant in lockstep with your company goals. And by simplifying delivery, as consultants, we can focus on works that bring more value to our customers like information architecture, automation, integration, best practices, governance, training, and adoption. About Powell Powell Software develops digital workplace solutions, built on top of Microsoft 365 and SharePoint, that improve the employee experience, helping companies write their own “future of work”. With offices in Europe, North America, and Asia, the Microsoft Gold Partner helps customers all over the world drive their digital transformation by offering revolutionary collaboration and communication tools, Powell Intranet and Powell Teams . Powell Intranet is your company intranet on Microsoft 365 to inform, engage and include all employees. More information can be found at Powell-Software.com. Webinars Building an Intranet Portal on Microsoft Office 365 with Synergy and Powell Software Expert Roundtable - Shaping the Modern Digital Workplace Awards View Recent Case Study Back to Partners

Home Services Team Insight Company Contact Infrastructure Upgrades An aging infrastructure can impact a business in a number of ways, from unexpected system failures resulting in downtime, to an inability to leverage modern technology and collaboration solutions. Synergy will work with you to maximize your investments. Solutions include upgrading networking and backup equipment, perimeter defenses, server upgrades, and more. Servers Network Equipment Perimeter Defenses Backup Equipment In the case of a failure, Synergy will get you back up and running, and when the timing is ideal, we can evaluate your business requirements to determine if migration to the cloud is the right move for you. If Cloud Adoption is in the forecast for your business, we will help you migrate to the cloud or help you optimize your current cloud structure, so that your business can reap the various benefits that the cloud provides. Cloud Adoption Cloud Adoption Migrating elements of your infrastructure and business technology to the cloud can be cost effective and reduce the risks and associated overhead of aging office-based systems. Cloud adoption assists in creating redundancy for your data, which in turn enhances business continuity and your disaster recovery planning. When you adopt cloud technologies, you are helping to ensure all of your business’s IT assets are not in one basket. Synergy will work with you to leverage your cloud investments and to better understand and utilize the tools available to you. We provide assistance in getting started with Cloud Adoption/Migration. We can determine which platform is right for you and assist with purchasing and licensing. We will create a strategic plan to move your legacy technology into a cloud-based environment and provide education on how to utilize all of the benefits of the platform. If you already have a cloud platform in place, we can help you understand and utilize the capabilities of your existing cloud environment, so you can maximize your investment.

Home Services Team Insight Company Contact Careers Helpdesk Manager / Run Team Lead Location: United States - Westport, CT | Full-Time | Office Based: With Covid-19 Socially Distanced Protocols in place | Vaccination Required Job Type: Full-time Work Remotely: Occasional / This is primarily a Westport CT Office Based role. Salary: $70,000.00 - $85,000.00 per year Job Description: Synergy is seeking an experienced Helpdesk Manager (Run Team Lead) for their operations in Westport, CT (occasional remote work offered). The ideal candidate is a team player with excellent communication skills; highly energetic, with a demonstrated love of technology and proven leadership. ​ This position is responsible for overseeing the service desk support to our diverse customer based (primarily remote/by phone but occasionally on-site within the tri-state area). This role, reporting into executive management, will be responsible for providing internal team support and mentorship, as well as hands-on support and relationship management for our customers. ​ Roles & Responsibilities: Work with executive management to adapt, create and then own and lead continuous improvement programs within the team. Ongoing Customer (executive level) Relationship management Manage and mentor a team of support technicians. Creating, managing, and maintaining reports (internal and customer requested) Monitor and assign tickets. Maintain SLA’s and SLR’s through timely assignments Balance team workloads and tasks Manage escalations and provide excellent and timely communications to all parties Managing internal escalations and the relationship with the Plan/Build (Engineering team) Hands-on support for our clients, leading the team through example Manage, expand, create, and maintain documentation as necessary Enforce policies, procedures, and provide / oversee training ​ Required Qualifications: Proven and relevant IT experience (7 years+) in the field Experience managing or leading small/medium sized teams Experience working within an MSP or with an MSP and an understanding of the unique associated challenges of working with multiple diverse customers. A demonstratable understanding what it means to work within contracted customer Service Levels Experience working with and managing a ticketing system Understanding of contractual obligations to clients and partners Hard Skills Experience working with and supporting Microsoft Office 365 including tenant level administration experience Ability to solve practical real-world problems Experience working hands on with both Hardware and Software Build experience of end user workstations (HP, Dell, Desktop, Laptops, Printers, Scanners, etc.) Network Troubleshooting experience - TCP/IP and general WAN/LAN troubleshooting Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to users Soft Skills Excellent communication skills (Written and Verbal) Demonstrated excellent time management skills Self-motivated with the ability to work in a fast-paced company Strong attention to detail Visible positive attitude with a passion for working with people ​ Preferred Qualifications: Current industry related certification/s or working towards certification such as: Microsoft cloud related certifications Working knowledge of: Microsoft 365 (administration, user management) Windows Server OS Microsoft Windows for desktop Legacy On-Prem Active Directory Azure AD Microsoft Office 365 Suite HP, Dell, Desktop, Laptops, Printers and Scanners Basic Network Troubleshooting - TCP/IP and general WAN/LAN troubleshooting Mac OSX as well as Apple and Dell hardware a plus ​ Company overview: ​With 26 years in business, Synergy is a leading consulting firm specializing in Microsoft technologies. We have three core disciplines: Technology Solutions, Business Consulting and Digital Transformation. ​ What is it like working for Synergy? We are a dynamic, fast paced and rewarding company to work for, with a friendly, supportive work environment and excellent benefits. We provide the appropriate training according to your previous experience and work with you to achieve your personal goals as well as those of our customers. We offer a solid benefits package, which you are eligible for after a brief orientation period, including Medical, Dental and Vision benefits, paid time off, and a and matching contribution into the company sponsored Simple IRA. ​ Inter ested? Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values, and real-world experiences in the field. ​ Send Us Your Resume IT Support Back to Careers

Website Design & Development Synergy Digital About The Project Recognized as a conductor of extraordinary versatility, Carolyn Kuan has enjoyed successful associations with top tier orchestras, opera companies, ballet companies, and festivals worldwide. Her commitment to contemporary music has defined her approach to programming, and established her as an international resource for new music and world premieres. Appointed Music Director of the Hartford Symphony Orchestra in 2011, she has signed a six-year contract extending their creative collaboration through May, 2022. See Live Site Back To Portfolio

INTRANET Design & Development About The Project *Blurb of text will go here* Oakley Engineroom Gallery Back To Portfolio Read Oakley Case Study

Revelation helpdesk Below is a gallery of ads we have created for Revelation helpdesk. These ads were created to be optimized within multiple social platforms (e.g. Facebook, Instagram, and LinkedIn) and placements (e.g. newsfeeds, video, stories). Social Ads Back to Portfolio

Home Services Team Insight Company Contact Our approach ​ At Synergy, we believe in transparency in pricing, which is why we operate on a fixed-fee pricing approach. By doing this, we eliminate the concern about hidden fees and unknown outcomes, so that we can focus on what is important; completing your project on time and within your allocated budget. This way you know what you’re going to spend before you spend it. Pretty simple really. We clearly define the scope of our work with you during discovery/planning meetings to eliminate any uncertainty. Our fixed-fee methodology carries into our contracted/retainer agreements also; helping you to budget your spend and balance your budget. When the scope of work seems unclear, we will enter into a ‘block’ arrangement where we will agree to a pre-purchased block of time. We will regularly report on time used and clearly communicate with you, so that there are never any surprises. ​ We know that our success depends on your success, and we attribute part of that success to our transparent approach in pricing, which has resulted in a multitude of healthy customer relationships since our founding in 1995. See The Team View Our Work

Aspect Storage Group Below is a gallery of ads we have created for Aspect Storage Group. These ads were created to be optimized within multiple social platforms (e.g. Facebook, Instagram, and LinkedIn) and placements (e.g. newsfeeds, video, stories). Social Ads Videos Back to Portfolio

Website Design & Development Synergy Digital About The Project Westport Dental Associates, P.C. was founded by Dr. Stanley P. Freeman in 1963. Dr. Freeman’s vision was to create a practice where patients are truly part of our extended family and receive exceptional care in a state of the art facility. Dr. Brian S. Duchan joined the practice in 1977, Dr. Adam J. Freeman, Stanley’s son, joined the practice in 1992, Dr. Hannah Ahn joined the practice in 2012, and our newest edition, Dr. Kimberly Farrell, in the beginning of 2018. Together their mission is "To offer our community exceptional dentistry through our passion, integrity, and dedication to the art and science of dentistry. Through education, technology, techniques and continued training, we challenge ourselves to make a difference." Westport Dental Associates is one of the oldest continuing practices in Fairfield County, continuing the tradition of excellence. See Live Site Back To Portfolio