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Home Services Team Insight Company Contact Bankstown City Council Global Training. Local Trainers. Summary Data Bankstown City Council is one of the largest of the 177 councils in New South Wales that provide over 100 services. Industry Government Geography Australia Consulting Training Services technologies SharePoint Challenges/Goals Train over 600 users in SharePoint Solution/Approach Bankstown City Council tendered for a series of face-to-face end user training to facilitate the implementation of their new systems. Results Council staff participated in a comprehensive on-site training program which more than adequately prepared them for the rollout of the new systems Overview Bankstown is a vibrant city just 20km south-west of Sydney CBD and home to approximately 200,000 people from over 160 different countries. Bankstown City Council is one of the largest of the 177 councils in NSW that provide over 100 services. With the deployment of SharePoint 2013, the Council wanted to ensure they provided the best training methods to ensure their investment is utilised to its widest potential. Challenges/ Goals Bankstown City Council has recently deployed Microsoft SharePoint 2013 and Recordpoint as its new EDRMS (Electronic Document and Record Management System) and branded it iShare. The prime objective of iShare was to improve the technology options available to staff by replacing an existing application with SharePoint. The benefits to staff of this project were numerous and provided an up to date technology solution to council. As a result of this major change, Bankstown City Council chose to tender for a series of SharePoint 2013 face-to-face end user training. Bankstown chose Synergy as its preferred training partner to deliver this major training requirement over a period of 4 weeks in the lead up to its production release. The 600 staff received a range of training from initial end user through to advanced SharePoint champion levels. Council’s staff training audiences consisted of three groups: 1. End users – Information Workers (in excess of approx. 550) Objectives Required: Overview and Introduction Searching Document Management Workflows / Tasks Harmon.ie and emails 2. Champions – Site Administrators (approx. 20) Objectives Required: Content types Content management Workflow management 3. Specialists – Records Management and Information Technology (approx. 25) Objectives Required: Creating Sites Customising Sites Site Administration SharePoint Permissions List and Library management Content Types and Metadata Content Management and Workflow management Information Management Policies Solution/ Approach Synergy approached this engagement initially by holding a series of with the Bankstown Council Projects team to build the training solution. These discussions focussed on the exact training requirements and preferred delivery methodology for the training of their staff on the iShare platform. These training needs analysis findings were crucial in developing the customisations required to both deliver the custom iShare training courseware and the training itself. Custom Courseware Development and Testing After the training needs were analysed and identified, Synergy begun the task of creating custom courseware, labs, Instructor guides, Wiki’s, QRG’s and the training environment. These were delivered to council for review, tested, modified and approved to maximise the training solution offered to staff prior to training. Training Reviews & Refinement During the initial component of training delivery the Bankstown Council Project Team and Synergy engaged regularly after each training session to further review and refine the delivery of the content. This was extremely valuable for both parties so that together our shared paths of meeting council’s training objectives and Synergy’s custom training delivery were aligned. It also allowed the course to be continually improved as content was refined as per the feedback of participants. In addition to the custom courseware and e-learning materials, Synergy created a custom Training Survey on the iShare platform so that staff members could give real time feedback on the training delivered. Again this allowed the Bankstown Council Project Team to identify areas of improvement and further refinement of the courseware and our training delivery. It also allowed the Council Project Team to quickly identify and resolve any staff anxieties or fears held towards the new EDRMS. Post Training requests At the successful conclusion of the Synergy training program Bankstown City Council requested Synergy to provide assistance on the ‘Go Live’ date of the project. This provided a familiar face to raise any concerns or issues with the platform during the first few days of implementation and also freed up the Bankstown project staff to concentrate on the rollout. All issues were logged with the project team so additional assistance and technical escalations could occur as quickly as possible. Results The overall result for Bankstown City Council was a comprehensive program of training that introduced staff to the core features of SharePoint. This allowed staff to be prepared for the rollout of the new technology and minimise the amount of downtime in learning a new piece of technology. The training solution will also provide for the future by allowing current staff to re-sit the training via the courseware and training environment along with future training needs of any new staff that join council. Back to Case Studies

Home Services Team Insight Company Contact Security awareness training Now, more than ever, your users are the weak link in your business's network security, because they are frequently exposed to sophisticated attacks with fraudulent emails, texts, and voicemails masked as legitimate work products. Add to this the ever-growing compliance requirements across multiple industries and insurance carriers, it quickly becomes clear that it's time for a pro-active approach to your Security Awareness training needs. Synergy offers a comprehensive approach to effectively tackle this ever growing issue as a fixed-fee add-on to our Managed Services offerings. ​ Our offerings are comprised of tools that integrate baseline testing using mock attacks, engaging interactive web-based training, and continuous assessment through simulated phishing, vishing, and smishing attacks, which are all designed to build a more resilient and secure organization. How we work We will first conduct baseline testing and will then train and phish your users on an ongoing basis throughout the work week with minimal interruptions to anyone’s productivity. ​ As we gain insight into your user’s training needs, we can dynamically adjust the training to suit the needs of your audience. Additionally, we can track your progress against the baseline for your industry and report on progress over time to show the impact your investment is having on the habits of your team. ​ Our Security Awareness offering is underpinned by our partnership with KnowBe4, Recognized as a Leader in the Gartner Magic Quadrant for Security Awareness Computer-Based Training. ​ Our solution offering is underpinned by our partnership with KnowBe4, Recognized as a Leader in the Gartner Magic Quadrant for Security Awareness Computer-Based Training.

INTRANET Design & Development About The Project *Blurb of text will go here* Back To Portfolio

INTRANET Design & Development About The Project *Blurb of text will go here* Oakley Engineroom Gallery Back To Portfolio Read Oakley Case Study

Home Services Team Insight Company Contact Social media Marketing Having a business presence on social media can be an extremely valuable tool, and can significantly impact growing your customer base and expanding your brand reach. Social Media is one of the key channels where customers learn about and engage with businesses, make purchasing decisions, and explore. Having a solid online presence not only raises awareness about your business, but it can improve brand integrity and encourage brand loyalty. ​ There are many key players on the board in Social Media Marketing today, and not every platform is going to work for every business type. That’s where we come in. Synergy can help you determine which social platform will help your business develop your brand, raise awareness, generate leads or sell a product or service. Top Social Platforms The leader in social marketing reach changes all the time, but the following four platforms consistently lead the pack. We will work with you to decide which of these platforms is right to achieve your business and marketing goals. Facebook While Facebook is normally seen as a platform for finding and building friendships in your personal life, it is especially prevalent now for all types of businesses (B2C and B2B). Begin building trustworthy relationships with your current and future customers by being present on a platform that they use every day. Instagram Instagram is one of the fastest growing marketing spaces today and is the epitome of showing rather than telling. The platform is unique by relying on visual aspects, such as video or images, to reel your customers in. Much like Facebook, Instagram is there to build relationships and a community with your customers on a platform that they are highly engaged in. LinkedIn LinkedIn is mostly seen as a great networking platform for professionals; it can be a marketing asset for businesses that are more B2B oriented. Because this platform is more professionally focused, it can be great way to reach more targeted audiences, which can result in higher quality leads. Twitter Twitter is a hub for sharing information. It is a wonderful platform for brand engagement, awareness, and communication with your current and potential customers. Increase interaction with your audience by including Twitter in your digital marketing strategy. We encourage a holistic approach to digital marketing, so you can cast a wider net and reach your target audience. Your business will be assigned a dedicated strategist, who will work with you to reach your marketing goals, stay on top of upcoming trends and algorithm changes.

Westport Dental Associates Below is a gallery of ads we have created for Westport Dental Associates. These ads were created to be optimized within multiple social platforms (e.g. Facebook, Instagram, and LinkedIn) and placements (e.g. newsfeeds, video, stories). Social Ads Back to Portfolio

Home Services Team Insight Company Contact Shoff Darby Virtualization Using Hyper-V Summary Data From personal insurance to business insurance, Shoff Darby strives to tailor your insurance to meet your needs. Industry Insurance Geography USA Consulting Support & Project Services technologies Windows Server Hyper-V Challenges/Goals Replacement of the existing server hardware needed to be completed with minimal production downtime Solution had to reduce heat and operating costs while improving backup and recovery solution Update storage capacity and plan for growth Solution/Approach Virtualize five physical servers into a single physical server with large and expandable data storage using Microsoft Windows Server and Microsoft Hyper-V Replace expensive third party backup solution and agents with simplified and improved backup methodology leveraging Windows Server backups Results Work resulted in a significant heat reduction in the server room Increased server performance, storage capacity Simplified backup and recovery method Reduced monthly operating costs by reducing electrical consumption Overview From personal insurance to business insurance, we strive to tailor your insurance to meet your needs. Our agency is dedicated to meeting the insurance needs of emerging businesses with specialties in Technology Insurance and Entertainment Insurance. Challenges/ Goals Shoff Darby had several end-of-life servers and a need to ensure that their critical business applications remained in production during any considered update to their infrastructure. Due to document imaging using PDF's, which increased the amount of data being stored, storage capacity of the existing infrastructure was limited necessitating an increase in their capacity with room for future growth. Due to the nature and importance of the data stored in structured and unstructured locations, simplifying and improving backup and recovery methods was critical to any solution. Another serious consideration was the limited cooling available in the server room, so any considered solution would have to factor in this constraint. Replace several aging servers and reduce heat footprint Increase storage capacity and accommodate for forecast growth Minimize downtime and impact any project may have on production Solution/ Approach After working with the management at Shoff Darby to discuss the infrastructure, expectations, and analyzing historical storage utilization to prepare an accurate forecast of storage requirements, Synergy engineers determined a single physical server with significant storage would meet the requirements. The computing power of current servers enabled Synergy to virtualize all of Shoff Darby's physical servers, which not only reduced heat output, but also reduced electrical consumption. With the installation of Windows Server 2008 R2 and configuration of the Microsoft Hyper-V role, we were also able to leverage built-in Windows 2008 Backup to eliminate the need to maintain expensive third-party backup solutions, tape drives, and tape media. Our engineers virtualized the physical servers, and due to the power of the host server, we were able to implement more processor and memory resources to the newly virtualized servers. Purchase a new high power and large storage capacity server Implement Windows Server and Hyper-V role and configure backups Perform P2V conversions of aging servers and optimize performance Results Shoff Darby's 5 end-of-life servers were virtualized successfully, and the process was completed with almost no impact to the business as the virtualization was performed out of business hours. All client workstations and end-users were not impacted by the project as no reconfigurations were required on domain workstations. Due to the low cost of high capacity drives, we were able to increase available storage capacity by orders of magnitude, and have afforded growth well into the future. The need to reduce heat in the server room was realized by reducing the number of servers, ensuring no cost to upgrade the cooling in the room by efficiently reducing heat output of the infrastructure. The legacy backup solution with an expensive console and backup agents for e-mail, SQL, and Windows was retired, leveraging the powerful out-of-the-box Windows 2008 Backup solution using inexpensive removable hard drives. The process to restore data in part or in its entirety was greatly simplified, and the recovery timeframe reduced significantly. Replaced all end-of-life servers with a single powerful server with minimal downtime Increased storage capacity with adequate room for growth Reduced heat output, operating costs, and eliminated expensive licensing Back to Case Studies

Bob Slaymaker SharePoint Consultant As a senior solutions consultant Bob started his career over a two decades ago, working as a laptop repair technician while going to school to work on his degree. He has worked at Synergy as a helpdesk technician, developer, DBA, Webmaster, Infrastructure Engineer, Trainer and finally Consultant since that time. Bob has spent the last several years working with customers on analyzing complex technology problems, identifying and implementing solutions founded on best practices to ensure a successful strategic outcome for the business. Bob’s experience working closely with Synergy clients to identify how SharePoint, cloud and 3rd party tools can be leveraged to solve specific business challenges with well-engineered and structured technology solutions to ensure a successful project outcome. Along with Consulting, Bob works with Synergy clients in all aspects of cloud and SharePoint implementations and migrations. His diverse background and range of skills allows him to have a full understanding of all the pieces that need to fit together, with an eye towards sustainability and long term growth while easing administrative burdens by leveraging modern tools and practices. This understanding gives him the ability to work in close conjunction with executive leaders and critical IT staff at our clients to insure successful implementations. Bob’s infrastructure background, deep working knowledge of cloud and web application technologies, and drawing from his experiences as a database administrator and developer gives him great insight into the problems companies deal with day to day. His working experience in a range of industries and verticals also ensures he can draw from this knowledge to deliver insightful and effective solutions for Synergy’s clientele. United States United Kingdom Australia Singapore South Africa

Home Services Team Insight Company Contact Intrepid Sea, Air And Space Museum Refurbished ship. Refurbished website. Summary Data The Intrepid Sea, Air and Space Museum is one of America's leading historic, cultural and educational institutions. Industry Historical Museum, Educational Facility, Tourist attraction & Non-profit Geography USA technologies Kentico Consulting Digital Strategy Design & Web Development Challenges/Goals Fully Content Managed Website Compelling Visual Design Fixed launch date and no tolerance for delay Solution/Approach Identify Target audience segments Identify information needs Apply visual design Results Fully content managed website Content speaks directly to intended audiences Overview The Intrepid Sea, Air & Space Museum is one of America’s leading historic, cultural and educational institutions. Opened in 1982, the Museum has welcomed more than 10 million visitors. The Museum is centered on the aircraft carrier Intrepid (CVS-11), one of the most successful ships in US history, and now a national historic landmark and one of the most unique attractions in New York City. In 1943, Intrepid was commissioned and served proudly in World War II. She went on to serve as one of the primary recovery vessels for NASA, three tours of duty off Vietnam, and submarine surveillance in the North Atlantic during the Cold War. Today she continues her service as a premiere educational center and a monument to all who have served our nation in uniform. Recently the Intrepid was thrilled to have been chosen as the new home for Enterprise (OV-101), the first Space Shuttle Orbiter, which will be open to visitors on 2014. Before & After See how SYNERGY improved Intrepid's site below Before After Challenges/ Goals At the same time The Intrepid Sea, Air & Space Museum was undergoing a total refit of their primary museum space (the Intrepid Aircraft Carrier), they decided to rebuild their website and launch the new website in coordination with the return of the refurbished carrier to its home at Pier 86 on New York’s west side. The challenge that was presented was to produce a visually compelling website that offered an appropriate and intelligent user experience enabling smooth access to the wealth of information the new website would present and speak to different groups of people ranging from historical enthusiasts, educators, kids & families, groups and event planners. Additionally, the resulting solution needed to be fully content managed. Their primary requirements were: ​ Fully Content Managed Website (very important as the Intrepid needed the ability to completely modify the homepage of the website for special events and then return it to its regular state with ease). Compelling Visual Design (that allowed for content expansion where needed) Represent the Museum well to local communities, out of town visitors and fans internationally Provide an “easy to navigate” structure to the content Represent the primary and secondary content properly for the target audience As a part of the RFP process, each bidder was asked to prepare a presentation for their website management team, consisting of the Executive Director of the museum, the Chief Financial Officer, the Director of technology and marketing representatives. They also asked for three visual designs reflecting how we imagined their homepage. Solution/ Approach After an involved RFP process, Synergy was successful in our fixed price bid. Synergy has a tried and true approach to enterprise level website development based on years of experience and a desire to “get it right first time”. Upon commencing the project, we drew upon our breadth of experience drawing on important aspects of website design that are universal: Each website has a target audience that may be broken down into primary and secondary segments Each segment has a need and a purpose for visiting a website Each organization has something (information, content, a message, or a product) that they want the audience to see We drew upon this experience to confirm the primary and secondary audiences, identified each audience’s needs and from this information created taxonomy ensuring the website content would meet the audience’s requirements. Once this structure was known – we then applied best in class visual design to it, the result being a website that met the needs of the client and their users. Back to Case Studies Results The results speak for themselves. We not only launched the website on time but it was precisely the website that the Intrepid needed and their customers wanted. Its full CMS controls allow the Intrepid web and marketing staff to have complete control over the website structure and content with little or no .NET development skills. When all was said and done, the director thanked us for doing exactly what we said we would. “Your research identified exactly what we needed and you walked us through the project explaining each step so there were no surprises – each recommendation made complete sense and in the end we have exactly the website we wanted.” Thanks to the success of this project we continue to work with the Intrepid Sea, Air & Space Museum on an ongoing basis: Synergy designed and built a new website for the Intrepid Fallen Heroes Fund Synergy gave assistance with the Space Shuttle Petition and resulting Shuttle website Development of donation engines and ticketing site integration Implementation, branding and training ​ Intrepid’ s SharePoint Intranet Synergy maintains an excellent working relationship with the Intrepid Sea, Air and Space museum and remains their internet technology vendor of choice.

Website Design & Development Synergy Digital About The Project Pediatric Dentistry at Westport Dental Associates, where children come first, provides exceptional dental care for the kids in the Westport area. We pride ourselves on providing compassionate, comprehensive services to children. Whether it’s your child’s first visit to our office or just a routine check-up, we strive to make sure you and your child are always comfortable and informed by creating a fun, friendly environment. We take the time to talk with parents to help you understand your child’s needs. Our board-certified pediatric dentist, Dr. Hannah Ahn, offers a range of services including fillings, dental emergency needs, and age one visits! See Live Site Back To Portfolio